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Windows 7 unable to run any programs from the desktop


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#1 gleo634

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Posted 20 December 2015 - 06:29 PM

Hi there,

 

I have a strange problem with Windows 7, I cannot run any executables from the desktop or from the start menu. When I try to I receive a "These files can't be opened", your internet security settings prevented one or more files from being opened. Some guides say to access the security settings internet zone but it is completely blank. 

 

Weirdly enough though I am able to open programs by using the "Open with" command to run it. E.g to get firefox to run I need to open a txt file and open it with firefox. Other programs I've had to run it by cmd prompt, but this would only work if I shift click and open a location in the command window. Any direct double clicking on the executables results in the above error.

 

Please help, I'm not sure what else I can do to fix it. My backups have been having problems so I can't restore back to a previous time before this happened.

 

Thanks in advance for any help.



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#2 usasma

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Posted 21 December 2015 - 06:07 AM

Try these free scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ):

 

       F-Secure

       https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

       McAfee

       http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

       Microsoft

       http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

       Sophos

       https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

       Trend Micro

       http://housecall.trendmicro.com/ (link is external)

The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.

 

If the scans come back with an infection - I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If not infected, please post back with these reports:

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 gleo634

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Posted 21 December 2015 - 02:16 PM

Hi Usasma,

 

I used kapersky online scan and I have malwarebytes premium edition. Both have revealed 0 threats. I tried to follow the instructions but I cannot double click on the exe SysnativeBSODCollectionApp.exe, I get the same error as before. I tried my trick to open command prompt but I get the same error followed by an access denied in the cmd prompt. I am assuming that I need to run cmd prompt as administrator if I need to install this executable but I can't run cmd prompt as administrator using the shift right-click trick.

 

Could I be infected with something? Should I then post this in the "Am I infected" forum?



#4 usasma

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Posted 21 December 2015 - 07:45 PM

I'm uncertain of what the problem is.

Is it possible that the system was infected, and the viruses were removed incompletely?

It wouldn't hurt to post over in the Am I Infected forum - just in case.

 

Are you able to try a Repair Install of W7?  Here's a link on how to do it:  https://www.winhelp.us/non-destructive-reinstall-of-windows-7.html

 

Can you try System Restore to a point before this problem started happening?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 gleo634

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Posted 21 December 2015 - 10:23 PM

I am not able to run windows repair install as I get the same security permission error.

 

When I try to open System Restore I get a System Restore could not start.

 

I'll try posting my problems in Am i Infected forum.



#6 usasma

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Posted 22 December 2015 - 06:00 AM

Other than an infection, I'm at a loss for what's going on with your system.

I have 2 other suggestions:

- post in the Windows 7 forums for additional help:  http://www.bleepingcomputer.com/forums/f/167/windows-7/

- or backup your stuff, wipe the hard drive, and perform a clean install of Windows (how-to detailed here:  http://www.carrona.org/canned.html#clean


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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