Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Blue screen

  • Please log in to reply
2 replies to this topic

#1 nrm


  • Members
  • 1 posts
  • Local time:01:09 AM

Posted 20 December 2015 - 10:39 AM

Hello all,

I am unable to boot from an Windows XP SP3 desktop-please help


When starting, the Windows screen comes on and then a blue screen appears saying" Stop C000021a Fatal System Error Logon process terminated...


From this website, one link recommended running the OTLPE file which I can and have a txt file. Not sure how to fix the problem.




BC AdBot (Login to Remove)


#2 SunnySkyguy


  • Members
  • 8 posts
  • Gender:Male
  • Location:Markham, ON,Canada
  • Local time:02:09 AM

Posted 20 December 2015 - 12:11 PM

A blue screen only indicates an unterminated kernel I/O from a system driver.  However an unbootable system requires boot from another valid source for repairs such as the XP CD or a flash drive or a valid ISO bootable OS with repair tools.


One such example is this



(aka SunnySky) in Markham
I'd Rather be Golfing ...

if I'm not dis-arming tag-team polymorphic trojans ....

#3 Sintharius


    Bleepin' Sniper

  • Members
  • 5,639 posts
  • Gender:Female
  • Location:The Netherlands
  • Local time:07:09 AM

Posted 21 December 2015 - 11:33 AM

Hi there,

If you have made an OTL report, it is best that you post it in the Malware Removal Logs section. Helpers there will also have access to advanced tools to assist you.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users