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49 replies to this topic

#1 Cyco72us

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Posted 19 December 2015 - 11:50 PM

I have a crytpo virus not sure witch one . please help. There are folders that I don't know what they are. I was having problems with ie and saw a bunch of wierd stuff that I deleted. Not sure I should have done that. But stuble apon other things that just don't look right. Any help on this would be awesome .

Edited by Cyco72us, 20 December 2015 - 12:41 PM.


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#2 Broni

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Posted 20 December 2015 - 03:52 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Cyco72us

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Posted 20 December 2015 - 07:12 PM

Should I do this in safe mode ?

#4 Broni

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Posted 20 December 2015 - 07:15 PM

No. Why?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Cyco72us

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Posted 20 December 2015 - 07:17 PM

No reason . I am just kinda new at this. And this virus stuff kinda scares me. I can find all the tools on the site?

#6 Broni

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Posted 20 December 2015 - 08:02 PM

I posted all necessary links.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Cyco72us

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Posted 20 December 2015 - 08:16 PM

Ok I going to start on it soon.

#8 Cyco72us

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Posted 20 December 2015 - 09:43 PM

Is security check Dropbox? It took me to my Acrobat Reader. Is that right?

#9 Cyco72us

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Posted 20 December 2015 - 09:46 PM

Is security check Dropbox? It took me to my Acrobat Reader. Is that right?

#10 Broni

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Posted 20 December 2015 - 10:18 PM

No. Here is the link: http://www.bleepingcomputer.com/download/securitycheck/


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 Cyco72us

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Posted 20 December 2015 - 10:26 PM

I cannot get security check to run. It opens my Acrobat Reader every time. What should I do?

#12 Cyco72us

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Posted 20 December 2015 - 11:17 PM

I have downloaded it several times. In the property section it says this file came from another computer and might be blocked to help protect this computer. And It has a box that says unblock next to it.

#13 Cyco72us

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Posted 21 December 2015 - 01:38 AM

Farbar Service Scanner Version: 10-06-2014
Ran by Patrick (administrator) on 28-12-2015 at 01:36:37
Running from "C:\Users\Patrick\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.
 
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#14 Cyco72us

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Posted 21 December 2015 - 01:49 AM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Patrick (administrator) on 28-12-2015 at 01:44:46
Running from "C:\Users\Patrick\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: HP TouchSmart tm2 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Network
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
ProxyServer: 127.0.0.1:5050
 
========================= FF Proxy Settings: ============================== 
 
"network.proxy.autoconfig_url", "http://127.0.0.1:5050/pac"
"network.proxy.no_proxies_on", ""
"network.proxy.type", 2
========================= Hosts content: =================================
127.0.0.1       down.baidu2016.com
127.0.0.1       123.sogou.com
========================= IP Configuration: ================================
 
Broadcom 4313 802.11b/g/n = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled taskoffload=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Patrick-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : AC-81-12-46-50-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
   Physical Address. . . . . . . . . : AC-81-12-46-50-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.228.196.233(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.224.0.0
   Lease Obtained. . . . . . . . . . : Monday, December 28, 2015 1:26:43 AM
   Lease Expires . . . . . . . . . . : Monday, December 28, 2015 1:47:51 AM
   Default Gateway . . . . . . . . . : 10.224.0.1
   DHCP Server . . . . . . . . . . . : 10.224.0.1
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com
Addresses:  2607:f8b0:4009:808::200e
 216.58.216.78
 
 
Pinging google.com [216.58.216.238] with 32 bytes of data:
Reply from 216.58.216.238: bytes=32 time=32ms TTL=57
Reply from 216.58.216.238: bytes=32 time=37ms TTL=57
 
Ping statistics for 216.58.216.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 37ms, Average = 34ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=82ms TTL=48
Reply from 206.190.36.45: bytes=32 time=90ms TTL=48
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 90ms, Average = 86ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...ac 81 12 46 50 09 ......Microsoft Virtual WiFi Miniport Adapter
 12...ac 81 12 46 50 09 ......Broadcom 4313 802.11b/g/n
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.224.0.1   10.228.196.233     25
       10.224.0.0      255.224.0.0         On-link    10.228.196.233    281
   10.228.196.233  255.255.255.255         On-link    10.228.196.233    281
   10.255.255.255  255.255.255.255         On-link    10.228.196.233    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    10.228.196.233    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    10.228.196.233    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/28/2015 01:43:10 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (12/28/2015 01:42:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: MsMpEng.exe, version: 4.8.204.0, time stamp: 0x5541d528
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x0000b078
Faulting process id: 0x310
Faulting application start time: 0xMsMpEng.exe0
Faulting application path: MsMpEng.exe1
Faulting module path: MsMpEng.exe2
Report Id: MsMpEng.exe3
 
Error: (12/28/2015 01:26:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/28/2015 01:10:28 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:10:18 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:10:02 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:09:52 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:09:40 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:09:30 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (12/28/2015 01:09:12 AM) (Source: ESENT) (User: )
Description: taskhost (2244) WebCacheLocal: An attempt to open the file "C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
 
System errors:
=============
Error: (12/28/2015 01:43:03 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Run the configured recovery program.
 
Error: (12/28/2015 01:42:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:42:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:42:52 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:42:29 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:42:29 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:42:29 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/28/2015 01:41:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
Failure Type: %%830
 
Exception code: 0xc0000005
 
Resource:
 
Error: (12/28/2015 01:41:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
Failure Type: %%830
 
Exception code: 0xc0000005
 
Resource:
 
Error: (12/28/2015 01:36:07 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.213.563.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.8.0204.00
 
Source Path: 4.8.0204.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
 
Microsoft Office Sessions:
=========================
Error: (12/28/2015 01:43:10 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (12/28/2015 01:42:03 AM) (Source: Application Error)(User: )
Description: MsMpEng.exe4.8.204.05541d528msvcrt.dll7.0.7601.177444eeaf722c00000050000b07831001d141387f7ce498c:\Program Files\Microsoft Security Client\MsMpEng.exeC:\Windows\system32\msvcrt.dll1a3991ee-ad2e-11e5-828e-dcf9500d92c6
 
Error: (12/28/2015 01:26:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/28/2015 01:10:28 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:10:18 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:10:02 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:09:52 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:09:40 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:09:30 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.chk-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (12/28/2015 01:09:12 AM) (Source: ESENT)(User: )
Description: taskhost2244WebCacheLocal: C:\Users\Patrick\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-12-11 15:46:21.450
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:46:21.378
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:42:26.805
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:42:26.711
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:41:53.291
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:40:51.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:40:51.912
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:40:05.154
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:39:39.257
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-11 15:39:39.177
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\SpaceSoundPro\SpaceSoundPro.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824161310}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
ATI Catalyst Install Manager (HKLM\...\{4B2BE1EE-25B0-3348-3266-2904A8880D32}) (Version: 3.0.790.0 - ATI Technologies, Inc.)
AVG 2016 (HKLM\...\{B2E6E572-24DF-43A0-9880-5A481FC1D60A}) (Version: 16.0.4460 - AVG Technologies) Hidden
Chrome Remote Desktop Host (HKLM\...\{CDF9E1C8-4B97-4F8B-A848-7DD0E8BEB89F}) (Version: 47.0.2526.18 - Google Inc.)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKLM\...\Dropbox) (Version: 3.12.5 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.77 - Dropbox, Inc.) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 47.0.2526.80 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
HP Support Assistant (HKLM\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.1.40.3 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.0.30.219 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)
Intel Driver Update Utility (HKLM\...\{fe92d390-13ee-4660-a2f8-39a066fdffe0}) (Version: 2.2.0.5 - Intel)
Intel® Turbo Boost Technology Driver (HKLM\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.02.00.1002 - Intel Corporation)
Itibiti RTC (HKLM\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
Junk Mail filter update (HKLM\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Movie Maker (HKLM\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 42.0 (x86 en-US) (HKLM\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 42.0 - Mozilla)
Norton Security with Backup (HKLM\...\NSBU) (Version: 22.5.2.15 - Symantec Corporation)
Photo Common (HKLM\...\{CAA0F57A-BA8C-4AD8-AA03-F32B0E4F5623}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{07AAB66E-4718-422D-9218-4AFB3C922A71}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{C992FFE0-AC32-4FA9-BC9A-F1637B9E655D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.97.1001.2015 - Realtek)
Setup (HKLM\...\{7ADF667E-E14D-4D2C-827C-B0108F0D93BC}) (Version:  - )
SpaceSoundPro Service (HKLM\...\zz.10788.ssp) (Version: 1.0.0 - CSDI)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Mobile Device Center (HKLM\...\{904CCF62-818D-4675-BC76-D37EB399F917}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows Mobile Device Center Driver Update (HKLM\...\{E7044E25-3038-4A76-9064-344AC038043E}) (Version: 6.1.6965.0 - Microsoft Corporation)
 
========================= Devices: ================================
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ROOT\SCSIADAPTER\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Device ID: ROOT\LEGACY_SPLDR\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ROOT\NET\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: SCM SwapBox Family Plug and Play PCMCIA controller
Description: SCM SwapBox Family Plug and Play PCMCIA controller
Class Guid: {4d36e977-e325-11ce-bfc1-08002be10318}
Manufacturer: SCM SwapBox
Service: pcmcia
Device ID: ROOT\PCMCIA\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 2485.86 MB
Available physical RAM: 1766.12 MB
Total Virtual: 4970.03 MB
Available Virtual: 4226.86 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:74.43 GB) (Free:43.72 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PATRICK-PC
 
111872                   Administrator            Guest                    
Patrick                  
 
========================= Restore Points ==================================
 
16-12-2015 18:26:54 Installed DirectX
16-12-2015 18:27:47 Installed DirectX
16-12-2015 18:28:52 Installed DirectX
16-12-2015 18:33:09 WLSetup
16-12-2015 18:47:50 Windows Live Essentials
16-12-2015 19:12:36 Windows Live Essentials
16-12-2015 19:16:55 Windows Live Essentials
16-12-2015 19:32:18 Windows Update
16-12-2015 20:18:07 Microsoft Antimalware Checkpoint
16-12-2015 20:43:05 Windows Update
17-12-2015 00:24:21 Installed Microsoft Fix it 50123
17-12-2015 00:28:40 Installed Microsoft Fix it 50123
17-12-2015 02:07:36 Installed Realtek Ethernet Controller Driver
17-12-2015 05:30:58 Installed Realtek Ethernet Controller Driver
17-12-2015 08:00:12 Windows Update
21-12-2015 02:39:08 Windows Update
28-12-2015 03:50:46 Windows Update
28-12-2015 06:12:25 Windows Update
 
**** End of log ****


#15 Broni

Broni

    The Coolest BC Computer


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Posted 21 December 2015 - 11:45 AM

You ran scans from safe mode.

Why?

I told you to run it from normal mode.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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