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internet connection issue (event 1002 (101) very often)

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#1 Edward Elric

Edward Elric

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  • Local time:06:14 PM

Posted 19 December 2015 - 08:44 PM

Hi guys, i need your help to fix a problem with my laptop since a week or so i m getting the event 1002 almost every 15 mins, when it happens my internet connection works pretty slow and sometimes i lose all connectivity to internet, when this happens i can t restart the service, i try to reboot the router but it doesn t work, i try to disable/enable the ethernet connection but the program just crash. After that i have to reboot windows but it doesn t work, it tries to reboot like for 15 mins and then i get an error message in a cyan background telling me that windows just crashed it will restart after getting some info of the problem.

some info :
- I use windows 8.1
- I use Ethernet connection
- In the event viewer of windows i get this message pretty often :


Event 1002 (101) :



The program backgroundTaskHost.exe, versión 6.3.9600.17415, stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1bb4
Start Time: 01d139ae3fb0ae8a
Termination Time: 4294967295
Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
Report Id: 8d03d1ae-a5a2-11e5-bef7-a45d36692e98
Faulting package full name: 134D4F5B.Box_2.1.4.4_neutral__2qk4zy5s3qmee
Faulting package-relative application ID: Box


Please, i really need help with this.

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