Hello, hope this is a good place to post this. I have been trying to upgrade my Sony Vaio Windows 7 laptop from Home Premium to Ultimate using a license-only upgrade key purchased off Amazon Uk.
This looked promising, because the supplier went out of their way to emphasise this was a legitimate boxed version (origin Ireland) and was brand new.
At first, windows appeared to accept the upgrade key, but then came up with the message 'Installation not successful'.
It also threw up an error code (which I read online) is usually associated with Service pack 1 not being properly installed. However, this turned out to be a diversion, as my version of Home Premium already had SP1 pre-installed, so in fact there is nothing that can be done to un-install or re-install it.
When I rebooted my computer, the option to enter an upgrade code under 'anytime upgrade' had suddenly disappeared and the only thing that came up in the search box from the Start menu was the title 'anytime upgrade no longer available.'
Is there any way to make this work? I was aware that the fully online way to do an upgrade was no longer possible, but I thought if I purchased a legitimate upgrade key from a retailer, then this might work, as Microsoft still provided the box into which you can enter an upgrade key.
Hope I'm making good sense here - a really frustrating situation!