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Mouse responds erroneously or not at all


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3 replies to this topic

#1 nobby2

nobby2

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Posted 18 December 2015 - 05:19 PM

Hi,

I am reaching out to the community in the hope that I can find a solution to a mouse problem I have been experiencing for some time now, where the mouse click fails to respond or responds erroneously.

The problem is not always the same, examples include:

·         Mouse not reacting to left or right click on anything.

·         Clicking an open but non active tab in IE/Chrome has no effect, i.e. it remains on the active tab.

·         Clicking an open but non active tab in IE/Chrome closes the tab.

The problem can normally be cleared by ctrl+alt+del, launching task manager and then just closing it again, but sometimes this needs to be repeated more than one time before it works.

I have tried different mice, both wired and wireless, searched for updated drivers all without any success.

The problem occurs in Windows and Linux, but I don’t know how to clear it in Linux.

I took the PC to a computer repair shop and they were unable to replicate the problem or fix it.

For any suggestions or advice on how to remedy this deeply annoying problem I would be most grateful.

Thank You.

Nobby2



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#2 nobby2

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Posted 29 December 2015 - 07:14 AM

Hi,

I am reaching out to the community in the hope that I can find a solution to a mouse problem I have been experiencing for some time now, where the mouse click fails to respond or responds erroneously.

The problem is not always the same, examples include:

·         Mouse not reacting to left or right click on anything.

·         Clicking an open but non active tab in IE/Chrome has no effect, i.e. it remains on the active tab.

·         Clicking an open but non active tab in IE/Chrome closes the tab.

The problem can normally be cleared by ctrl+alt+del, launching task manager and then just closing it again, but sometimes this needs to be repeated more than one time before it works.

I have tried different mice, both wired and wireless, searched for updated drivers all without any success.

The problem occurs in Windows and Linux, but I don’t know how to clear it in Linux.

I took the PC to a computer repair shop and they were unable to replicate the problem or fix it.

For any suggestions or advice on how to remedy this deeply annoying problem I would be most grateful.

Thank You.

Nobby2

Update to this problem. I have formatted the hard disk of my PC and reinstalled windows. The problem still persists as before. This is why I posted this under external hardware problem, but as it occurs with any mouse, perhaps it is an internal hardware problem?



#3 Captain_Chicken

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Posted 30 December 2015 - 08:23 AM

Welcome nobby to bleeping computer!  :welcome:

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy -http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.


Computer Collection:

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#4 nobby2

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Posted 30 December 2015 - 12:19 PM

Hi Captain,

 

Thank you for replying to my distress call.

  • Result from MTB:
MiniToolBox by Farbar  Version: 02-11-2015
Ran by Charles (administrator) on 30-12-2015 at 17:54:35
Running from "C:\Users\Charles\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: MS-7707 Manufacturer: MEDIONPC
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/30/2015 05:23:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/30/2015 05:23:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/29/2015 04:35:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/29/2015 04:35:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/29/2015 04:08:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/29/2015 04:08:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/29/2015 03:13:09 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 47.0.2526.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1334
 
Start Time: 01d14229ed016ad4
 
Termination Time: 4
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: 301fdcf5-ae36-11e5-b0e9-6c626dec1f1f
 
Error: (12/29/2015 12:05:16 PM) (Source: ESENT) (User: )
Description: WinMail (3888) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (12/29/2015 12:05:05 PM) (Source: ESENT) (User: )
Description: WinMail (3768) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
 
System errors:
=============
Error: (12/30/2015 01:15:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ClickToRunSvc service.
 
Error: (12/29/2015 05:31:31 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.
 
Error: (12/29/2015 12:03:19 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005
 
Error: (12/29/2015 12:03:19 PM) (Source: WMPNetworkSvc) (User: )
Description: 00x80070005http://+:10243/WMPNSSv4/2749261853/
 
Error: (12/29/2015 12:03:19 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005
 
Error: (12/29/2015 12:03:19 PM) (Source: WMPNetworkSvc) (User: )
Description: 00x80070005http://+:10243/WMPNSSv4/2749261853/
 
Error: (12/29/2015 11:43:35 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP122915-67907-01
 
Error: (12/28/2015 10:05:45 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (12/28/2015 08:48:01 PM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xffffffffc0000096, 0xfffff80002a93466, 0xfffff88003544218, 0xfffff88003543a70)C:\Windows\MEMORY.DMP122815-21325-01
 
 
Microsoft Office Sessions:
=========================
Error: (12/30/2015 05:23:04 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/30/2015 05:23:04 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/29/2015 04:35:29 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/29/2015 04:35:29 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/29/2015 04:08:31 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/29/2015 04:08:31 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (12/29/2015 03:13:09 PM) (Source: Application Hang)(User: )
Description: chrome.exe47.0.2526.106133401d14229ed016ad44C:\Program Files (x86)\Google\Chrome\Application\chrome.exe301fdcf5-ae36-11e5-b0e9-6c626dec1f1f
 
Error: (12/29/2015 12:05:16 PM) (Source: ESENT)(User: )
Description: WinMail3888WindowsMail0:
 
Error: (12/29/2015 12:05:05 PM) (Source: ESENT)(User: )
Description: WinMail3768WindowsMail0:
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41372 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Intel® Network Connections 15.8.75.0 (HKLM\...\PROSetDX) (Version: 15.8.75.0 - Intel)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.6366.2036 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4604.0120 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.5.5.15 - Symantec Corporation)
NVIDIA Graphics Driver 263.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 263.13 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.1.9.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.1.9.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.10.0514 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.10.0514 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6326.1010 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6326.1010 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.6326.1010 - Microsoft Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.26.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.26.0 - Renesas Electronics Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VueScan x64 (HKLM\...\VueScan x64) (Version:  - )
Wisdom-soft ScreenHunter 6.0 Free (HKLM-x32\...\Wisdom-soft ScreenHunter 6.0 Free) (Version:  - Wisdom Software Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 90%
Total physical RAM: 4077.64 MB
Available physical RAM: 379.73 MB
Total Virtual: 8153.48 MB
Available Virtual: 3461.62 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:1858.94 GB) (Free:1817.72 GB) NTFS
2 Drive d: (16.0.4266.1003) (CDROM) (Total:2.26 GB) (Free:0 GB) UDF
6 Drive h: (KINGSTON) (Removable) (Total:3.6 GB) (Free:2.96 GB) FAT32
7 Drive i: (Boot) (Fixed) (Total:1036.5 GB) (Free:348.58 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MEDION
 
Administrator            Charles                  Guest                    
 
 
**** End of log ****
 
  • Speccy Snapshop

 

Hopefully there is a clue somewhere in all this info ;-)

 

Thanks again

nobby2






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