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Virus/Malware cannot do anything


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#1 withavision

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Posted 18 December 2015 - 05:13 PM

Hello,

 

I am getting some messages popping up, see attached pictures.  The "setting up personalized settings for web platform customizations" pop up comes up first before any of the desktop icons appear.... then the other one pops up.

 

Also, my mouse pointer is pinned up in the upper left corner of my screen, I cannot move it out of the corner, therefore I cannot download or run farbar or any other programs. 

 

However, I have a laptop that I can install programs on a usb drive, but again I cannot move the mouse pointer from the upper left corner in order to click on anything to run it...

 

The only way I can move the mouse is if I do CTRL+ALT+DELETE...when I click task manager it shows the programs running, but once again the mouse goes up to the upper left hand corner.  One of the programs in the list is "Allpcoptimizer.exe - .NET framework initialization..."

 

can someone please help me??

 

Thanks a lot

Attached Files


Edited by withavision, 18 December 2015 - 05:19 PM.


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 22 December 2015 - 04:04 PM

Greetings withavision and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

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Have you tried booting into Safe Mode?
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#3 withavision

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Posted 22 December 2015 - 06:18 PM

Hello, I was able to get this issue resolved....Thanks though.



#4 Oh My!

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Posted 22 December 2015 - 06:20 PM

Very good, thanks for letting us know.


Gary
 
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#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 22 December 2015 - 06:22 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."




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