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irql_not_less_or_equal ntoskrnl.exe BSOD (and other stop screens)


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#1 TomJones98

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Posted 18 December 2015 - 04:50 PM

This is driving me crazy now, I need a fix quicky.
Constant BSOD, tested RAM, no error, Updated all drivers, New computer so I doubt it is hardware. The only clue I have is that ntoskrnl.exe driver is causing the crashes, i've searched the web and found no actual fix for this driver.

https://onedrive.live.com/redir?resid=7A622E0A519852BA!112&authkey=!APBQoKPW0h82Qbc&ithint=folder%2cpng

My onedrive contains PC specs, system info MSinfo32 and all the dump files. All of which are caused by ntoskrnl.exe

Really need help, thanks

 

*edit* there are other stop screen messages but the irql is the main one



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#2 usasma

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Posted 20 December 2015 - 02:23 PM

I appreciate your need for a quick fix - but there just aren't that many of us who do this.

I work on them in the order of the next post received (I get email notification of each post to a topic I'm subscribed to).

 

FYI - ntoskrnl.exe is the kernel (core) of the operating system.  If it was actually to blame, you'd see plenty more problems other than the occasional BSOD.

 

What did you test the RAM with?

How/where did you update the drivers?

 

On Monday I received a computer that was bought on the previous Saturday - it had a dead hard drive.

 

Your UEFI/BIOS (version F5) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 9 Windows Update hotfixes installed.  Most systems with W10 build 10240 have 12 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

There are several ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
The ApphelpHardBlock message means that an incompatible program has been blocked, but it does not specify which program it is.
Please check your older software for compatibility with this version of Windows.

Out of 7 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

No real straightforward information on the exact cause here.  Let's try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Let us know the results from it (and from the diagnostics) and we'll move on from there.

 

Analysis:
The following is for informational purposes only.
**************************Fri Dec 18 16:19:04.002 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-19390-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:16:14.646
Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {fffffffff, 2, 1, fffff8031a52f6e4}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000fffffffff, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8031a52f6e4, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID:  AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 16:02:17.614 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-21656-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:14:08.259
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListEnd+0 )
BugCheck 1E, {ffffffffc0000005, fffff801fe165f50, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801fe165f50, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  steamwebhelper
FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!ExpInterlockedPopEntrySListEnd
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 15:36:53.879 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-27375-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:13:10.524
Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {52908, 2, 1, fffff8033c8a96e4}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000052908, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8033c8a96e4, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  radeon-crimson
FAILURE_BUCKET_ID:  AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 15:23:03.382 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-21031-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:32:39.029
Probably caused by : ntkrnlmp.exe ( nt!CcUnmapVacbArray+e8 )
BugCheck 1000007E, {ffffffffc0000005, fffff8016d31cf38, ffffd00023ebd808, ffffd00023ebd020}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8016d31cf38, The address that the exception occurred at
Arg3: ffffd00023ebd808, Exception Record Address
Arg4: ffffd00023ebd020, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  AV_nt!CcUnmapVacbArray
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 14:39:29.394 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-15671-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:55:09.037
Probably caused by : win32kfull.sys ( win32kfull!vSolidFillRect24+80 )
BugCheck A, {fffffffff, 2, 1, fffff802316b86e4}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000fffffffff, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802316b86e4, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  DriverBooster.
FAILURE_BUCKET_ID:  AV_win32kfull!vSolidFillRect24
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 12:05:00.574 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-22281-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:34:12.216
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4418b )
BugCheck BE, {fffffa8033ac6794, 8000000000e80121, ffffd0002357c8b0, a}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: fffffa8033ac6794, Virtual address for the attempted write.
Arg2: 8000000000e80121, PTE contents.
Arg3: ffffd0002357c8b0, (reserved)
Arg4: 000000000000000a, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xBE_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 11:27:35.850 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121815-25265-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:14:03.493
Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
BugCheck A, {fffffffff, 2, 1, fffff802c572b6e4}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000fffffffff, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802c572b6e4, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  EDPCleanup.exe
FAILURE_BUCKET_ID:  AV_nt!KxWaitForLockOwnerShip
CPUID:        "Intel® Core™ i5-4440 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Fri Dec 18 16:19:04.002 2015 (UTC - 5:00)**************************
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
IntcDAud.sys                Thu Aug 20 08:16:13 2015 (55D5C50D)
igdkmd64.sys                Mon Aug 24 16:32:07 2015 (55DB7F47)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
AtihdWT6.sys                Fri Sep 18 06:08:20 2015 (55FBE294)
rt640x64.sys                Thu Oct  1 06:34:33 2015 (560D0C39)
RTKVHD64.sys                Fri Oct 23 03:25:56 2015 (5629E104)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
atikmpag.sys                Fri Dec  4 11:42:57 2015 (5661C291)
atikmdag.sys                Fri Dec  4 12:14:28 2015 (5661C9F4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 15:36:53.879 2015 (UTC - 5:00)**************************
atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 14:39:29.394 2015 (UTC - 5:00)**************************
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
IntcDAud.sys                Mon Aug  3 06:23:07 2015 (55BF410B)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 18 12:05:00.574 2015 (UTC - 5:00)**************************
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
XtuAcpiDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 TomJones98

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Posted 20 December 2015 - 02:40 PM

Thanks for the reply. while waiting for a reply I did some research and I have updated my BIOS to f8 and ran verifier twice, the results that came back were 2 different drivers from the 2 times I ran verifier. 

 

The first driver was IntcDAud.sys+1f5fe

The second driver was igdkmd64.sys+6c301

 

I hope this helps, I have also ran MemTest on each stick of RAM individually and no errors were found, I had tried sfc scans aswel as registry scans and no errors were found with my windows.

 

I believe that those 2 drivers are linked to Intel, however I have an Intel Processor so im unsure if simply uninstalling then reinstalling the drivers would be so simple or if they would cause damage since I have Intel hardware.

 

Thanks for the response though.



#4 TomJones98

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Posted 20 December 2015 - 04:21 PM

I tried to run SeaTools on a bootable USB, when I launched it, SeaTools could not recognise any Hard Drive? 



#5 TomJones98

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Posted 20 December 2015 - 06:37 PM

 

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

No real straightforward information on the exact cause here.  Let's try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Let us know the results from it (and from the diagnostics) and we'll move on from there.

 

 

I used SeaTools for windows and my hard drive failed the 'Short Drive Self Test' I was then recommended to use the DOS version which I did on my bootable USB. My hard drive wasnot found on Sea Tools DOS, so I am unable to diagnose/repair the problem.

Any help on the matter?

HDD - Samsung HD103SJ

https://gyazo.com/80e44d35c9f94a7e8e4e02a42ff73a3b - other info on HDD



#6 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 21 December 2015 - 06:01 AM

Seatools for DOS doesn't have all the drivers needed to see all drives.

As such, they often won't see the drive.  At work we'll turn off AHCI support in the BIOS and that usually makes the drive visible (but you have to remember to turn it back on - or you'll have big troubles!)

At work, if we can't run a DOS level test, then we rely on the Windows level results.

 

Also, you can run the Seatools for Windows long/extended test - that's more sure than the short test

Regardless, the next step is going to be trying a new hard drive (and maybe a backup of your data and acquiring recovery media)

 

FYI - both of the drivers point to your Intel video.

I presume that the Intel video is built into the motherboard - and as such will be very difficult to test.
My point here is if you're replacing the hard drive - what will you do if the problems continue (due to a faulty motherboard - a possibility with multiple drivers being blamed for the Intel video)?

Has the system had any recent damage?  Maybe any power surges or power outages?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 TomJones98

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Posted 21 December 2015 - 07:28 AM

Seatools for DOS doesn't have all the drivers needed to see all drives.
As such, they often won't see the drive.  At work we'll turn off AHCI support in the BIOS and that usually makes the drive visible (but you have to remember to turn it back on - or you'll have big troubles!)
At work, if we can't run a DOS level test, then we rely on the Windows level results.
 
Also, you can run the Seatools for Windows long/extended test - that's more sure than the short test
Regardless, the next step is going to be trying a new hard drive (and maybe a backup of your data and acquiring recovery media)
 
FYI - both of the drivers point to your Intel video.
I presume that the Intel video is built into the motherboard - and as such will be very difficult to test.
My point here is if you're replacing the hard drive - what will you do if the problems continue (due to a faulty motherboard - a possibility with multiple drivers being blamed for the Intel video)?
Has the system had any recent damage?  Maybe any power surges or power outages?


I have ran the Windows version of SeaTools and it failed the 'Short Drive Self test'

No my computer hasnt received power surges out outages.

About what you said about my intel graphics being built into my motherboard, I have a Samsung HD103SJ mobo.. (i dont really understand what you suggested in the last paragraph)

#8 usasma

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Posted 21 December 2015 - 07:10 PM

The Short Drive Self Test only spot checks the drive.  The long/extended test is more reliable for detecting errors.
That being said, if the Short Drive Self Test fails, it's almost a certainty that the long/extended test will also fail.

 

My question (in the last paragraph) is asking if you think that there could be other damage to the system?

I ask this because it's possible (but less likely) that there's a hardware problem in another part of the system.

I'm not trying to discourage you from purchasing a new hard drive - I just want you to be sure that you know what's going on here.

 

My suspicion is based on 2 different drivers showing up while running Driver Verifier. 

Normally, if its a driver problem, there'll only be one driver mentioned in the verifier memory dumps.

To further complicate things, there is a known hardware problem (the hard drive) - so there's no sure answer here.

 

Best case is that you replace the hard drive, reinstall Windows, and all is well

Worst case is that you replace the hard drive, reinstall Windows, and find that you still have problems.


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