Hi everyone. I'm new to this site, but just wanted to see if anyone may have had a similar experience and possibly have some suggestions. My son got trovi, bundled with another freeware program. First it was just hijacking search bars and results. Also, it changed homepage settings to open trovi homepage instead. For a while the internet was still accessible, albeit loaded with annoying ads and other related issues. Problem is, now we cannot access the internet at all. Every browser opened says, SERVER NOT FOUND (Firefox,) THIS WEB PAGE IS NOT AVAILABLE-DNS_Probe_Finished_Bad Config (Chrome,) or THIS PAGE CANNOT BE DISPLAYED (IE.) I have spoken with my ISP who has verified my connection is fine and all other devices connect both wirelessly as well as hard wired. My ISP directed me to HP support. HP support phone number directs me online which i cannot access. I've done some online research (different device,) and uninstalled all programs known to be associated with trovi, as well as any i can find from the date the root program was installed. Also i have reverted all browsers back to default settings (or at least i have tried, but am possibly missing something,) yet i am still receiving a dns error when attempting to access websites. Many forums And help sites suggest malware bytes, and other free programs which may work if i could download them in the first place. The Windows taskbar, with the computer monitor icon on bottom right, clearly states i have internet access. So my pc is reading the connection, yet something trovi has done is still blocking access. I would love any and all suggestions that do not include downloading something online. I am trying to avoid having to pay a third party to have the virus/harmful program removed. I consider myself quite computer literate, And could easily follow directions, but i am at my wit's end trying to go at this alone!! Thank you in advance for any and all replies.
EDIT: Moved topic to Malware Removal Logs forum where it will stay while I assist. ~bloopie
Edited by bloopie, 18 December 2015 - 07:09 PM.
Re-moved to Logs forum from Am I Infected