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2 PC problems; 1 freezes & crashes, the other gets BSOD


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#1 plumeria808

plumeria808

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Posted 18 December 2015 - 04:08 AM

Hi BC,

I own two computers. The main computer I use, is the one that freezes after my desktop finishes loads and then it just shuts off. Days before that happened everything would freeze and the only way I could shut it off was to push the power buttons. It also heats up, so I'm scared to turn it back on. I want to be able to save my everything in there if possible. I think one of the problems, if not the main problem it's reacting that way, is because I haven't updated like I'm suppose to. I haven't tried to turn it on Safe Mode yet because I want to know what I should do first.

The computer I'm using now randomly gets the BSOD and restarts the computer, sometimes freezes the monitor. Never had that problem before. I haven't used this computer in while, so I'm slowly trying to update it when it says it needs to be updated. I'm only using it now because of what happened to my other computer.

The BSOD computer I'm using is

Microsoft Windows 7 Home Premium

x64

 

Mahalo for your help :)

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 19 December 2015 - 06:16 AM

Only 257 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Out of 7 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

The http://www.carrona.org/drivers/driver.php?id=BIOS64.sys driver dates from 2003. 

It is a BIOSTAR I/O file.  It must either be updated or uninstalled.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

BIOS64.sys                  Sat Jun  7 20:12:00 2003 (3EE27F50)
This is probably aBIOSTAR I/O driver file}http://www.biostar.com.tw/app/en/support/download.php
http://www.carrona.org/drivers/driver.php?id=BIOS64.sys
 
nvstor64.sys                Tue Jun 30 20:21:51 2009 (4A4AAC1F)
nVidia Storage Driver (nForce chipset driver)}http://www.nvidia.com/Download/index.aspx
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
 
nvBridge.kmd                Wed Jul  8 12:31:23 2009 (4A54C9DB)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)}http://www.nvidia.com/Download/index.aspx
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
 
Post back with the results of the hardware diagnostics and we'll move on from there.


Analysis:
The following is for informational purposes only.
**************************Thu Dec 17 02:18:03.057 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121615-69046-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 2:20:24.321
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3fe51 )
BugCheck 50, {ffffffff00d0a0f0, 0, fffff80003213eea, 5}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffffff00d0a0f0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80003213eea, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+3fe51
  BIOS Version                  080015
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 15 01:21:37.693 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121415-56472-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 4:36:17.968
Probably caused by : win32k.sys ( win32k!GetDCEx+11 )
BugCheck 1E, {ffffffffc0000005, fffff960000f1b81, 1, 48}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff960000f1b81, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000048, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_win32k!GetDCEx+11
  BIOS Version                  080015
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 14 20:44:23.239 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121415-34585-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 5:48:21.768
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+f5 )
BugCheck 50, {fffff70000000000, 0, fffff80002fdbd10, 8}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff70000000000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002fdbd10, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000008, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  GOM.EXE
FAILURE_BUCKET_ID:  X64_0x50_dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+f5
  BIOS Version                  080015
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  8 13:49:16.780 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120815-36395-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:21.309
Probably caused by : ntkrnlmp.exe ( nt!CmpGetNameControlBlock+12e )
BugCheck 50, {fffff8a0108f84e8, 0, fffff80002f613a9, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff8a0108f84e8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002f613a9, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!CmpGetNameControlBlock+12e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  7 15:28:50.946 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120715-33977-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:24.476
Probably caused by : cng.sys ( cng!GatherRandomKey+22c )
BugCheck A, {fffffffffffffd20, 2, 0, fffff80002c8c5ea}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffffffffffffd20, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c8c5ea, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_cng!GatherRandomKey+22c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  6 20:48:48.493 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120615-46004-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:54.007
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
BugCheck 19, {3, fffffa8003c5d4c0, fffffa8000c5d4c0, fffffa8000c5d4c0}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa8003c5d4c0, the pool entry being checked.
Arg3: fffffa8000c5d4c0, the read back flink freelist value (should be the same as 2).
Arg4: fffffa8000c5d4c0, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExFreePool+503
  BIOS Version                  080015
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  6 02:47:44.331 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120515-32557-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Built by: 7601.18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime: 0 days 0:00:08.845
Probably caused by : ntkrnlmp.exe ( nt!RtlDispatchException+1f3 )
BugCheck A, {d0, b, 0, fffff80002aa3ed3}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 00000000000000d0, memory referenced
Arg2: 000000000000000b, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002aa3ed3, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!RtlDispatchException+1f3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Dec 17 02:18:03.057 2015 (UTC - 5:00)**************************
BIOS64.sys                  Sat Jun  7 20:12:00 2003 (3EE27F50)
nvstor64.sys                Tue Jun 30 20:21:51 2009 (4A4AAC1F)
nvBridge.kmd                Wed Jul  8 12:31:23 2009 (4A54C9DB)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
RTKVHD64.sys                Tue Jun  8 05:08:08 2010 (4C0E0878)
nvmf6264.sys                Thu Aug 12 07:46:06 2010 (4C63DEFE)
nvlddmkm.sys                Fri Jan 30 18:44:08 2015 (54CC1748)
avgrkx64.sys                Mon Aug 10 09:25:37 2015 (55C8A651)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
avgloga.sys                 Fri Aug 14 08:24:36 2015 (55CDDE04)
avgidsha.sys                Thu Aug 20 07:58:01 2015 (55D5C0C9)
avgtdia.sys                 Thu Oct  8 02:46:39 2015 (5616114F)
avgldx64.sys                Wed Oct 21 11:16:44 2015 (5627AC5C)
avgmfx64.sys                Fri Nov  6 09:49:34 2015 (563CBDFE)
avgidsdrivera.sys           Fri Nov  6 09:49:35 2015 (563CBDFF)
avgdiska.sys                Fri Nov  6 09:50:11 2015 (563CBE23)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  8 13:49:16.780 2015 (UTC - 5:00)**************************
nvmf6264.sys                Wed Jul  1 14:55:18 2009 (4A4BB116)
nvlddmkm.sys                Wed Jul  8 13:44:06 2009 (4A54DAE6)
http://www.carrona.org/drivers/driver.php?id=BIOS64.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


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