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Problem with DirectX


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4 replies to this topic

#1 piercedfaceman

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Posted 17 December 2015 - 03:42 PM

Hey guys.

 

I have an issue with DirectX that I have been unable to rectify, for quite some time now.

I have run countless checks on my computer and there doesn't seem to be any kind of corruption.

Even uninstalling and reinstalling the latest drivers for my intergrated graphics didn't sort the problem, i also did the same with DirectX.

When I check DxDiag, under the display tab, DirectDraw / Direct3D and AGP Texture Acceleration all say Not Available. Also, under notes I get the following messages:

 

No problems found.
To test DirectDraw functionality, click the "Test DirectDraw" button above.
Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.

 

Due to this issue I am unable to play any games so any kind of hgelp would be appreciated.

I have attached and included all the information that I think I would be asked for to assist in a diagnosis.

If you require any other information, please do not hesitate to request it from me.

 

I have an intergrated graphics device which is:

NVIDIA GeForce 6100

 

P.S

The information that i have included is as follows:

A copy of my DirectX diagnostic information.

A screenshot of my DirectX diagnostic program and Device Manager.

A link to my Speccy information.

http://speccy.piriform.com/results/t5kUeazRvl7G6snAHFFDQHD

Attached Files



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#2 hamluis

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Posted 18 December 2015 - 02:28 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Louis



#3 piercedfaceman

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Posted 18 December 2015 - 02:37 PM

Thank you for your reply.

Here is the information that you have requested

 

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by paul (administrator) on 18-12-2015 at 19:34:50
Running from "C:\Documents and Settings\paul.YOUR-91E1BC0309\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: 6100M2MA Manufacturer: WinFast

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2015 07:31:54 AM) (Source: CardSpace 3.0.0.0) (User: NT AUTHORITY)
Description: The Windows CardSpace service is too busy to process this request.
User has too many outstanding requests.
Additional Information:
   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.BuildMessage(InfoCardBaseException ie)
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.TraceAndLogException(Exception e)
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.ThrowHelperError(Exception e)
   at Microsoft.InfoCards.UIAgentMonitor.AddNewClient(UIAgentMonitorHandle handle)
   at Microsoft.InfoCards.UIAgentMonitorHandle.CreateAgent(Int32 callerPid, WindowsIdentity callerIdentity, Int32 tsSessionId)
   at Microsoft.InfoCards.RequestFactory.CreateClientRequestInstance(UIAgentMonitorHandle monitorHandle, String reqName, IntPtr rpcHandle, Stream inStream, Stream outStream)
   at Microsoft.InfoCards.RequestFactory.ProcessNewRequest(Int32 parentRequestHandle, IntPtr rpcHandle, IntPtr inArgs, IntPtr& outArgs)

Error: (12/17/2015 07:36:54 PM) (Source: Application Hang) (User: )
Description: Hanging application helpctr.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/14/2015 09:40:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error CreateFileW(\\?\Volume{02f3b4c8-830f-11da-811c-806d6172696f},0xc0000000,0x00000003,...).  hr = 0x80070005.

Error: (12/14/2015 09:24:31 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/12/2015 06:07:28 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/12/2015 06:06:26 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/11/2015 10:18:17 PM) (Source: Application Error) (User: )
Description: Fault bucket 323843312.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication.  The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (12/11/2015 10:18:09 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/11/2015 05:48:08 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/03/2015 01:04:06 AM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module mpegvideo.dll, version 0.0.6.0, fault address 0x00019e61.
Processing media-specific event for [wmplayer.exe!ws!]

System errors:
=============
Error: (12/18/2015 07:30:27 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 11:23:56 PM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 06:18:58 PM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 06:06:31 PM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 05:27:15 PM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 04:07:36 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 03:45:19 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 01:07:21 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 12:58:39 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Error: (12/17/2015 12:21:08 AM) (Source: Service Control Manager) (User: )
Description: The NetgearSwitchUSB service hung on starting.

Microsoft Office Sessions:
=========================
Error: (12/18/2015 07:31:54 AM) (Source: CardSpace 3.0.0.0)(User: NT AUTHORITY)
Description: User has too many outstanding requests.
Additional Information:
   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.BuildMessage(InfoCardBaseException ie)
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.TraceAndLogException(Exception e)
   at Microsoft.InfoCards.Diagnostics.InfoCardTrace.ThrowHelperError(Exception e)
   at Microsoft.InfoCards.UIAgentMonitor.AddNewClient(UIAgentMonitorHandle handle)
   at Microsoft.InfoCards.UIAgentMonitorHandle.CreateAgent(Int32 callerPid, WindowsIdentity callerIdentity, Int32 tsSessionId)
   at Microsoft.InfoCards.RequestFactory.CreateClientRequestInstance(UIAgentMonitorHandle monitorHandle, String reqName, IntPtr rpcHandle, Stream inStream, Stream outStream)
   at Microsoft.InfoCards.RequestFactory.ProcessNewRequest(Int32 parentRequestHandle, IntPtr rpcHandle, IntPtr inArgs, IntPtr& outArgs)

Error: (12/17/2015 07:36:54 PM) (Source: Application Hang)(User: )
Description: helpctr.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (12/14/2015 09:40:27 PM) (Source: VSS)(User: )
Description: CreateFileW(\\?\Volume{02f3b4c8-830f-11da-811c-806d6172696f},0xc0000000,0x00000003,...)0x80070005

Error: (12/14/2015 09:24:31 PM) (Source: Application Error)(User: )
Description: plugin-container.exe42.0.0.5780mozglue.dll42.0.0.57800000ed50

Error: (12/12/2015 06:07:28 AM) (Source: Application Error)(User: )
Description: plugin-container.exe42.0.0.5780mozglue.dll42.0.0.57800000ed50

Error: (12/12/2015 06:06:26 AM) (Source: Application Error)(User: )
Description: plugin-container.exe42.0.0.5780mozglue.dll42.0.0.57800000ed50

Error: (12/11/2015 10:18:17 PM) (Source: Application Error)(User: )
Description: 323843312

Error: (12/11/2015 10:18:09 PM) (Source: Application Error)(User: )
Description: plugin-container.exe42.0.0.5780mozglue.dll42.0.0.57800000ed50

Error: (12/11/2015 05:48:08 PM) (Source: Application Error)(User: )
Description: plugin-container.exe42.0.0.5780mozglue.dll42.0.0.57800000ed50

Error: (12/03/2015 01:04:06 AM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145mpegvideo.dll0.0.6.000019e61

=========================== Installed Programs ============================
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
Adobe Reader 7.0.9 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A70900000002}) (Version: 7.0.9 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.7.609 - Adobe Systems, Inc.)
BBC iPlayer Downloads (HKLM\...\{797389EC-980E-423A-AFC1-1C351339DCB6}) (Version: 1.14.1 - BBC)
Belkin N600 DB USB Wireless Adapter (HKLM\...\{B20F9D1C-A0A5-4CD8-8306-DA03872311B1}) (Version: 1.00.0184.2 - Belkin International, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
DAEMON Tools Pro (HKLM\...\DAEMON Tools Pro) (Version: 7.0.0.0555 - Disc Soft Ltd)
Deluge 1.3.12 (HKLM\...\Deluge) (Version:  - )
EverQuest (HKCU\...\DGC-EverQuest) (Version: 1.0.3.192 - Daybreak Game Company)
FOX LiveUpdate (HKLM\...\{7EC9E7A1-A576-43C8-9CBB-31BD5625EBCA}) (Version: 1.0.4.9 - )
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.111 - Google Inc.) Hidden
Java 8 Update 66 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.66.18 - Oracle Corporation) Hidden
K-Lite Codec Pack 11.7.0 Full (HKLM\...\KLiteCodecPack_is1) (Version: 11.7.0 - )
LaserJet 1020 series (HKLM\...\HP-LaserJet 1020 series) (Version:  - )
LS_HSI (HKLM\...\{CBACCC0D-7B8B-4C3E-AA96-B6C64DCF19BB}) (Version: 1.0.22.1 - Integrator) Hidden
Macrium Reflect Free Edition (HKLM\...\{EB92F845-677E-452B-8959-DE0A58E47745}) (Version: 6.1.936 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.1 - Paramount Software (UK) Ltd.)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Small Business Edition 2003 (HKLM\...\{91CA0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 42.0 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
NETGEAR A6210 Genie (HKLM\...\{B37F67D3-ABD1-48E0-B422-E011C355529C}) (Version: 1.0.0.30 - NETGEAR) Hidden
NETGEAR A6210 Genie (HKLM\...\InstallShield_{B37F67D3-ABD1-48E0-B422-E011C355529C}) (Version: 1.0.0.30 - NETGEAR)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA nView 136.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 136.53 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
OrderReminder HP LaserJet 1020 (HKLM\...\OrderReminder HP LaserJet 1020) (Version: 2.0 - )
Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version: 5.30 - Realtek Semiconductor Corp.)
Samsung PC Studio 3 (HKLM\...\{C01EAD00-7A41-4045-9FB7-07813BA1EDAE}) (Version: 3.0.0.70704 - Samsung Electronics Co., Ltd.) Hidden
Soft Voice SoftRing Modem with SmartSP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F50&SUBSYS_207C14F1) (Version:  - )
Sound Blaster Audigy (HKLM\...\{1B1DDAD2-C704-49F8-8FC2-18DAAD9A87C5}) (Version: 1.0 - )
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Update for Windows Internet Explorer 7 (KB980182) (HKLM\...\KB980182-IE7) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
V92 PCI Voice Faxmodem (HKLM\...\{FF04A828-ABA4-11D7-A021-0060979CE4D3}) (Version:  - )
VC80CRTRedist - 8.0.50727.6195 (HKLM\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.7.0018.5 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.5.0530.0 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinRAR 5.30 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.0 - win.rar GmbH)
Xenimus (HKLM\...\Xenimus) (Version:  - )
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 39%
Total physical RAM: 1983.48 MB
Available physical RAM: 1201.34 MB
Total Virtual: 6244.84 MB
Available Virtual: 5525.3 MB

======================== Partitions: =====================================
2 Drive c: () (Fixed) (Total:74.53 GB) (Free:30.83 GB) NTFS
4 Drive e: () (Fixed) (Total:74.53 GB) (Free:37.43 GB) NTFS

========================= Users: ========================================
User accounts for \\ANDROID-A54F9A6
Administrator            ASPNET                   Guest                    
HelpAssistant            paul                     SUPPORT_388945a0         
UpdatusUser              


**** End of log ****


Edited by hamluis, 19 December 2015 - 06:03 PM.


#4 hamluis

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Posted 19 December 2015 - 06:13 PM

No critical updates installed March 2012 to Nov 2015.

 

No AV installed, disabled status per Speccy.

 

Moving topic to Am I Infected forum for malware check.

 

Louis



#5 piercedfaceman

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Posted 19 December 2015 - 11:13 PM

Just to let you know that I no longer have this problem.

I installed Windows 7 and it seems to have done the trick.

 

Thank you for helping me with my issue.






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