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UNRESOLVED PROBLEM..Pls. help!! (helpPane.exe, explore.exe, dllhost.exe, etc..)


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#1 alex02

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Posted 16 December 2015 - 10:10 PM

Good day again Admin/s and members of this site!! Actually this is the 2nd time to post this same problem of my laptop that still exist, the first time i posted it and gather some help but did not fix, so i repost it as one of the admin advised to run a test of FRST and post it here to find deeper inverstigations and analysis..(thanks @sir quiteman7 for assisting and helping me)

 

I am using Lenovo laptop, Windows 7 32bit,. My problem is this very annoying pop-ups everytime I open such program, apps like INTERNET EXPLORER, which always re direct random tabs fast and simultaneously, also pop ups randomly helpPane.exe..i really don't know what exactly the cause of this..I've tried so many anti virus/anti malware, system tools, cleaning tools before but problem still exist until now!!! (unfortunately, i do not have a print output or save their report logs) as of now, I use bitdefender but still, this problem still exist..Pls,pls, pls, pls. i am badly needed help..thanks in  advance and more power!! I will really appreciate what ever help you can give to me, thanks a lot!!!

 

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

FRST TEST RESULT:

 

 

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

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Posted 17 December 2015 - 01:25 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Windows Firewall is disabled.


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
FF user.js: detected! => C:\Users\ALPHA\AppData\Roaming\Mozilla\Firefox\Profiles\du6otvrx.default\user.js [2015-12-03]
S3 ew_hwusbdev; system32\DRIVERS\ew_hwusbdev.sys [X]
S3 ew_usbenumfilter; system32\DRIVERS\ew_usbenumfilter.sys [X]
S3 huawei_cdcacm; system32\DRIVERS\ew_jucdcacm.sys [X]
S3 huawei_cdcecm; system32\DRIVERS\ew_jucdcecm.sys [X]
S3 huawei_enumerator; system32\DRIVERS\ew_jubusenum.sys [X]
S3 huawei_ext_ctrl; system32\DRIVERS\ew_juextctrl.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

Let me know if the problem persists.

#3 alex02

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Posted 17 December 2015 - 02:06 PM

ok sir, thanks for helping and giving me attention to solve my problem, i will let you know a.s.a.p whats the result of these test, more power!!



#4 alex02

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Posted 17 December 2015 - 02:55 PM

the problem is still occur sir, specially the popping up of "help" window (automatically) even though i did not click or try to use it, the same as the popping up of internet explorer redirecting numerous fast and simultaneously new window as i try to open it..(seems like its even worst now) :(

 

here are the report of FRST sir:

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

Attached Files



#5 alex02

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Posted 17 December 2015 - 02:57 PM

and heres the report of adware cleaner sir:

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

Attached Files



#6 alex02

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Posted 18 December 2015 - 08:11 AM

good day again @nasdaq sir, thanks for helping me out, waiting for further instructions, thanks and more power!



#7 alex02

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Posted 20 December 2015 - 11:27 AM

waiting for further more instruction sir, thanks!!



#8 nasdaq

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Posted 21 December 2015 - 07:48 AM

Sorry I forgot about your Help issue.

Some interesting fix are suggested here.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-help-and-support-keeps-popping-up/0884e105-0187-4e8f-a99b-13ddc0ad42da?auth=1

See if you can find what is causing this.

Check also your F1 key it may be that you have some dirt under neat the key.
Tap it a few time and see if that is the issue.

#9 nasdaq

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Posted 30 December 2015 - 10:17 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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