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Cannot connect using RDP


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#1 dennisinadelaide

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Posted 16 December 2015 - 09:54 PM

I use remote desktop connections to connect to offsite computers.  I have recently updated to Windows 10 and a problem has arisen.

 

I will call the remote computers 1 and 2.  Connections to computer 1 are unaffected.

 

Using the same RDP software, connections to computer 2 no longer work, saying that the 'credentials did not work'.  Other people can connect to computer 2 from different locations using the same credentials.

 

I use a laptop and a desktop (also Windows 10).  Neither can connect to computer 2.  I have sent the RDP link to another offsite user by email, and they can immediately connect to computer 2 by double clicking on the email attachment from their computer.  I have disconnected my router and tethered my phone data, but the RDP connection still fails, saying the credentials do not work.  Computer 2 uses Windows 10 and accepts remote desktop connections.  I can log in to computer 2 from my laptop and desktop using LogMeIn, using the same credentials.

 

I have updated the remote desktop software by downloading from the Microsoft Store, but that software does not work either.  I have created a new RDP connection, using the same IP but different name, but that doesn't work either.

 

To summarise:

 

Before updating from Windows 7 to Windows 10, the RDP connection worked fine.

I now cannot connect using RDP from the laptop or desktop.

Other users can connect to the remote computer using the same RDP and credentials.

 

Any suggestions will be welcome.

 

 



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#2 Kilroy

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Posted 17 December 2015 - 07:01 AM

Are you manually entering the credentials or are you using saved credentials.?



#3 dennisinadelaide

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Posted 18 December 2015 - 01:07 AM

I have tried doing both with same unsuccessful result on both laptop and desktop.



#4 Kilroy

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Posted 18 December 2015 - 06:48 AM

Try using Remote Desktop Connection Manager.



#5 dennisinadelaide

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Posted 20 December 2015 - 05:01 AM

Remote Desktop Connection Manager works, using the same credentials.  Strange.  Thank you.



#6 Kilroy

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Posted 20 December 2015 - 09:03 AM

No problem.  If you're connecting to a lot of machines Remote Desktop Connection Manager is the tool for you to use.






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