I use remote desktop connections to connect to offsite computers. I have recently updated to Windows 10 and a problem has arisen.
I will call the remote computers 1 and 2. Connections to computer 1 are unaffected.
Using the same RDP software, connections to computer 2 no longer work, saying that the 'credentials did not work'. Other people can connect to computer 2 from different locations using the same credentials.
I use a laptop and a desktop (also Windows 10). Neither can connect to computer 2. I have sent the RDP link to another offsite user by email, and they can immediately connect to computer 2 by double clicking on the email attachment from their computer. I have disconnected my router and tethered my phone data, but the RDP connection still fails, saying the credentials do not work. Computer 2 uses Windows 10 and accepts remote desktop connections. I can log in to computer 2 from my laptop and desktop using LogMeIn, using the same credentials.
I have updated the remote desktop software by downloading from the Microsoft Store, but that software does not work either. I have created a new RDP connection, using the same IP but different name, but that doesn't work either.
Before updating from Windows 7 to Windows 10, the RDP connection worked fine.
I now cannot connect using RDP from the laptop or desktop.
Other users can connect to the remote computer using the same RDP and credentials.
Any suggestions will be welcome.