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Had Blue Screen Stop 0x0000007E in Windows 7


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#1 HairyWoodpecker

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Posted 16 December 2015 - 09:19 PM

My friend's netbook had the same blue screen error twice in one day.  I borrowed it for a few days to see if I could get some help helping her.  I posted on several other tech forums and have received a few suggestions.  I tried their suggestions, but I'm not sure whether or not the issue has been resolved.   I have not had any more blue screens.  I just wanted to make sure everything was okay with it before I gave it back to her.  I thought someone here might be able to look over the problem and make sure that it has been resolved.

 

Here is my original message:

Her netbook sometimes has a message that pops up that says that the computer recovered from an error, which it said was 10000007e Bccode. Problem Event Name Blue Screen. I looked up how to turn off automatic restarts so that it would show a blue screen the next time it happened.

The computer couldn't restart, which happened before. It had to try to fix the problem and use system restore. After it did that, it was fine until the blue screen came up again.

The computer turned off and on fine a couple times, and then the blue screen appeared when I turned on the computer.

Again, the computer said it couldn't start and needed to fix problems. It had to use system restore again to get it to start.

This is the blue screen error that I get:

Stop: 0x0000007E (0xc0000005, 0x86c6688E, 0x87A97B4C, 0x87A97730)

ndis.sys - address 86c6688E base at 860B000, datestamp 561c7b66

dumping physical memory to disk: 100

Her netbook is:
Manufacturer: Acer
Model: AOD270

 

 

Additional information, as was requested by this site:

· OS - Windows 7
· x86 (32-bit)
· Windows 7 was original installed OS on system
· The OS is an OEM version (came pre-installed on system)   
· Age of system (hardware) -  Not sure, but possibly around 2012, as I found an online article released about then that seemed to describe it as new at that time.
· Age of OS installation - have you re-installed the OS? - I don't think that it's been re-installed

· CPU - Intel Atom N2600 (1.6 GHz, 1 MB L2 cache)
· Video Card - Intel® Display audio or Realtek High Definition Audio (not sure which one you want)
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer - Acer
· Exact model number (if laptop, check label on bottom) - D270-1865

· Laptop or Desktop? - netbook

 

 

 

 

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#2 HairyWoodpecker

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Posted 17 December 2015 - 09:01 AM

Just to clarify, other tech forums had me do the following:

1.  I was asked to find the minidumps and zip them together and post them on one of the forums

2.  Remove the broadcom device and its driver, and then reinstall it

3.  Check to make sure other drivers were up to date

4.  They had me install a hotfix from Microsoft https://support.microsoft.com/en-us/kb/2528614

5.  They asked me to test the hard drive using Seagate Seatools (both tests passed)

6.  They had me run Memtest86+ for three passes, and there were no errors

 

Things I've done one my own:

1. I ran CHKDSK

2. I had Sophos, which is my friend's antivirus, scan the computer for viruses.  It found and fixed one problem, and then gave me a list of 11 spyware/adware programs that I had it clean from her computer.

3.  I ran disk defragmenter

4.  I updated her Firefox and Google browsers, and I had it update her extensions on Firefox

5.  There were some Windows updates that said they were ready to install yesterday, so I installed those

 

After I did all of the above, I posted in this forum and one other one.   I also ran the sysnative and perfmon programs, as was advised to do before posting here. 

 

I wanted to make sure that the fixes/stuff I've already done fixed the blue screen problem.  As I said before, I haven't had any more blue screens on her computer since, but since the problem was intermittent, I wanted to make sure that the problem was actually solved.   The files that I attached to the original post were made after I tried all of the solutions that were provided in other tech forums.   So...is everything okay with her computer now?



#3 usasma

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Posted 18 December 2015 - 05:45 AM

First off, you have a severe shortage of RAM - only 100 mB is free

Your system only has 1gB of RAM, and it likely can utilize more.

So, you need more RAM.  Visit a site such as http://www.crucial.com to see what amount the system can handle (you don't have to buy from there - just use it to see what's available)

While waiting to upgrade the RAM, please do these 2 things:

- disable any unneeded startup items

- only run 1 program/tab at a time.

 

The WER section of MSINFO32 shows at least 2 memory dumps (BSOD's) occurred on 15 December 2015 - are you certain that they are solved?

These (and some of the others) blame your Broadcom 802.11g Network Adapter driver (your wireless adapter).
I suggest that you:

- download a fresh copy of the latest compatible driver for this device from the manufacturer's support pages

- uninstall the current version using Control Panel...Programs and Features

- check to be sure the device is removed from Device Manager...Network Adapters section.  If not, right click on it and select "Uninstall" (and tell it to delete the software if it asks)

- then install the freshly downloaded drivers

- monitor for further BSOD's

 

You are using both McAfee and Sophos (I also see signs of Avira).  Please only use 1 antivirus/internet security application at a time.  The same goes for firewalls, to include the Windows firewall.

Using 2 will cause conflicts between them, will consume extra system resouces (to include RAM) and may even let virus' through.

Also, they can affect your networking - so this is a concern if replacing the drivers doesn't fix things.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.
**************************Sat Dec 12 16:26:35.688 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121215-18439-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Built by: 7601.19045.x86fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:09.703
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : bcmwl6.sys ( bcmwl6+11668 )
BugCheck 1000007E, {c0000005, 86c6688e, 87a97b4c, 87a97730}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 86c6688e, The address that the exception occurred at
Arg3: 87a97b4c, Exception Record Address
Arg4: 87a97730, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_bcmwl6+11668
CPUID:        "Intel® Atom™ CPU N2600   @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 21 17:16:10.591 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112115-20077-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Built by: 7601.19045.x86fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:11.622
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : bcmwl6.sys ( bcmwl6+11668 )
BugCheck 1000007E, {c0000005, 86c9088e, 87a9bb4c, 87a9b730}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 86c9088e, The address that the exception occurred at
Arg3: 87a9bb4c, Exception Record Address
Arg4: 87a9b730, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_bcmwl6+11668
CPUID:        "Intel® Atom™ CPU N2600   @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 22 23:23:00.282 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112314-18657-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Built by: 7601.18526.x86fre.win7sp1_gdr.140706-1506
System Uptime: 0 days 0:00:09.923
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : bcmwl6.sys ( bcmwl6+11668 )
BugCheck 1000007E, {c0000005, 8659988e, 878a3b4c, 878a3730}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8659988e, The address that the exception occurred at
Arg3: 878a3b4c, Exception Record Address
Arg4: 878a3730, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_bcmwl6+11668
CPUID:        "Intel® Atom™ CPU N2600   @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  3 10:42:17.044 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110314-24055-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Built by: 7601.18526.x86fre.win7sp1_gdr.140706-1506
System Uptime: 0 days 0:00:12.058
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : bcmwl6.sys ( bcmwl6+11668 )
BugCheck 1000007E, {c0000005, 86a8188e, 87893b4c, 87893730}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 86a8188e, The address that the exception occurred at
Arg3: 87893b4c, Exception Record Address
Arg4: 87893730, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_bcmwl6+11668
CPUID:        "Intel® Atom™ CPU N2600   @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 20 19:32:42.763 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102014-26691-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Built by: 7601.18526.x86fre.win7sp1_gdr.140706-1506
System Uptime: 0 days 0:00:12.388
*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys
Probably caused by : bcmwl6.sys ( bcmwl6+11668 )
BugCheck 1000007E, {c0000005, 86a7b88e, 878a3b4c, 878a3730}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 86a7b88e, The address that the exception occurred at
Arg3: 878a3b4c, Exception Record Address
Arg4: 878a3730, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_bcmwl6+11668
CPUID:        "Intel® Atom™ CPU N2600   @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sat Dec 12 16:26:35.688 2015 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
SynTP.sys                   Fri Oct  8 20:35:26 2010 (4CAFB8CE)
iaStor.sys                  Sat Nov  6 03:37:33 2010 (4CD505BD)
mwlPSDFilter.sys            Fri Mar 25 03:11:55 2011 (4D8C403B)
mwlPSDNServ.sys             Fri Mar 25 03:11:56 2011 (4D8C403C)
mwlPSDVDisk.sys             Fri Mar 25 03:12:02 2011 (4D8C4042)
RtsPStor.sys                Mon May 30 03:49:12 2011 (4DE34BF8)
Rt86win7.sys                Tue Sep 27 10:49:12 2011 (4E81E268)
bcmwl6.sys                  Wed Oct 26 22:44:41 2011 (4EA8C599)
igdkmd32.sys                Mon Feb 27 06:58:02 2012 (4F4B6FCA)
igddim32.sys                Mon Feb 27 07:04:43 2012 (4F4B715B)
savonaccess.sys             Mon Jun 10 04:21:02 2013 (51B58C6E)
skmscan.sys                 Mon Jun 10 04:56:46 2013 (51B594CE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 22 23:23:00.282 2014 (UTC - 5:00)**************************
ssmdrv.sys                  Tue May  5 06:05:18 2009 (4A000F5E)
avkmgr.sys                  Mon Sep 16 07:13:08 2013 (5236E7C4)
avipbb.sys                  Wed Aug  6 03:30:21 2014 (53E1D98D)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
igddim32.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
skmscan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssmdrv.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 blueelvis

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Posted 18 December 2015 - 05:47 AM

Hi HairyWoodpecker & Welcome to the forums ^_^,

The steps you have already taken look good. I analysed the dump files and like the other said, the Broadcom Wireless Driver was at fault. However, the driver which you have installed on the system is an old one. I checked Acer Support and found the below latest driver for the netbook. I would suggest you to download the driver from the below link and install that -

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Broadcom_5.100.196.8_W7x86_A.zip?acerid=634624651410019111&Step1=NETBOOK,%20CHROMEBOOK&Step2=ASPIRE%20ONE&Step3=AOD270&OS=ALL&LC=en&BC=ACER&SC=PA_6

The only way to be sure if a BSOD has been resolved is by seeing if your system stands the test of time :)


Let me know in case of any other problems ^_^

-Pranav

 

 

Sorry John. I did not get a notification that there was already a post :)

 

@HairyWoodpecker - Please follow usasma's instructions :)


Edited by blueelvis, 18 December 2015 - 05:50 AM.

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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 HairyWoodpecker

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Posted 18 December 2015 - 09:13 PM

usasma,

Thank you very much for taking the time to read the thread and analyze the data.  I spent some time today going through her startup files and other programs that she had on the computer.  I looked up the programs that I did not know what they were, and a few of them were unwanted programs.  I also cleaned off many of the shortcuts on her desktop.  I had thought that avira was deleted off her computer, and McAfee, I think, was a new install when I updated Google Chrome or Adobe -- I was not aware that it installed itself on her computer.   I uninstalled McAfee.

 

As for the RAM issue, thanks for letting me know.  I will pass on your advice to my friend.  Since it is her computer, it will be her decision whether or not to get more.  I had noticed that her computer was slow, but it is noticeably faster now, even without the RAM upgrade.  I noticed that there was another Windows update after the others, and that seemed to speed things up a little, too.  I agree that getting more RAM would definitely speed things up even more.

 

You wrote:

"The WER section of MSINFO32 shows at least 2 memory dumps (BSOD's) occurred on 15 December 2015 - are you certain that they are solved?"

 

 

My response:

No, I am not certain that the BSOD's are solved.  That's why I posted here.   You said that there were at least 2 memory dumps (BSOD's) on December 15th?   That would have been Tuesday.   The last ones that I know about were on Saturday the 12th.  I have the automatic restarts set off, and I have not seen any blue screens at all since then.  There's been no indication on her computer that any occurred.  

 

Is it possible to have a memory dump without an actual BSOD?  Could the computer have stopped itself from having a BSOD after a memory dump happened? 

 

I am trying to remember what day I tried uninstalling the broadcom device and then reinstalling it -- I am pretty sure it was Wednesday morning. 

 

I ran Driver Verifier for 24 hours while I was waiting for a response here.   There were no BSOD's that I was aware of.



#6 HairyWoodpecker

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Posted 18 December 2015 - 09:30 PM

blueelvis,

Thank you for your reply, too.  It is always good to get more than one opinion, and I welcome your input as well. 

 

The new driver that I installed on Wednesday is Broadcom 802.11n.  Is that the same one as in your link?   I have gone into device manager several times and right clicked on that, and on everything else listed there to see if there were updates.  If what is on there isn't the most up to date one, then I do not understand why Windows will not let me update it.   The 802.11n is the one that Windows automatically found when it searched for the driver, after I had uninstalled it.

 

Thanks so much for your help :)



#7 blueelvis

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Posted 19 December 2015 - 04:56 AM

blueelvis,
Thank you for your reply, too.  It is always good to get more than one opinion, and I welcome your input as well. 
 
The new driver that I installed on Wednesday is Broadcom 802.11n.  Is that the same one as in your link?   I have gone into device manager several times and right clicked on that, and on everything else listed there to see if there were updates.  If what is on there isn't the most up to date one, then I do not understand why Windows will not let me update it.   The 802.11n is the one that Windows automatically found when it searched for the driver, after I had uninstalled it.
 
Thanks so much for your help :)

The driver version which is installed on the system as per the ZIP file uploaded by you is the older version. The version I mentioned is the latest version available on Acer's Support Website.

When you check the driver updates using Device Manager, it only checks the Windows Update servers for a new version of drivers. And Windows Update does not get the latest drivers quickly.



-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#8 HairyWoodpecker

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Posted 19 December 2015 - 08:43 AM

 

blueelvis,
Thank you for your reply, too.  It is always good to get more than one opinion, and I welcome your input as well. 
 
The new driver that I installed on Wednesday is Broadcom 802.11n.  Is that the same one as in your link?   I have gone into device manager several times and right clicked on that, and on everything else listed there to see if there were updates.  If what is on there isn't the most up to date one, then I do not understand why Windows will not let me update it.   The 802.11n is the one that Windows automatically found when it searched for the driver, after I had uninstalled it.
 
Thanks so much for your help :)

The driver version which is installed on the system as per the ZIP file uploaded by you is the older version. The version I mentioned is the latest version available on Acer's Support Website.

When you check the driver updates using Device Manager, it only checks the Windows Update servers for a new version of drivers. And Windows Update does not get the latest drivers quickly.



-Pranav

 

All right.  Thank you :)



#9 usasma

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Posted 20 December 2015 - 06:02 AM

 

Is it possible to have a memory dump without an actual BSOD?  Could the computer have stopped itself from having a BSOD after a memory dump happened?

Yes it is possible, but the resources that create it would have to be broken also.  It's a complicated process - I've documents a bit of it here:  http://www.carrona.org/dumpgen.html

Then I'd have to wonder why the WER caught it, but the underlying structures didn't (way, way too hard for me to figure out!).

 

2 ways a BSOD can happen and not be seen (that I've seen)

- it happens during a shutdown and the computer just finishes shutting down

- the BSOD flashes by so quickly that it's not seen (not likely if you've turned off automatic restarts - but possible if it occurs late enough in the shutdown)

In the past I've seen BSOD's that appeared to be from a shutdown, but were actually from a failed automatic restart - so it gets quite confusing at times.

And, to add to the confusion, there are some STOP errors that aren't BSOD's (the STOP 0x117 error is the one that I know best) - FYI this one wasn't one of them.

 

I understand that this is another's system - but I find it easier to post to you than to give suggestions to you to give to the owner.

 

As with most BSOD's - now we wait to see if the problem continues.

If it does, please zip up and upload the memory dumps from C:\Windows\Minidump

If you have trouble with them, copy them to the Desktop and try it from there.


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#10 HairyWoodpecker

HairyWoodpecker
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Posted 21 December 2015 - 09:57 AM

 

 

Is it possible to have a memory dump without an actual BSOD?  Could the computer have stopped itself from having a BSOD after a memory dump happened?

Yes it is possible, but the resources that create it would have to be broken also.  It's a complicated process - I've documents a bit of it here:  http://www.carrona.org/dumpgen.html

Then I'd have to wonder why the WER caught it, but the underlying structures didn't (way, way too hard for me to figure out!).

 

2 ways a BSOD can happen and not be seen (that I've seen)

- it happens during a shutdown and the computer just finishes shutting down

- the BSOD flashes by so quickly that it's not seen (not likely if you've turned off automatic restarts - but possible if it occurs late enough in the shutdown)

In the past I've seen BSOD's that appeared to be from a shutdown, but were actually from a failed automatic restart - so it gets quite confusing at times.

And, to add to the confusion, there are some STOP errors that aren't BSOD's (the STOP 0x117 error is the one that I know best) - FYI this one wasn't one of them.

 

I understand that this is another's system - but I find it easier to post to you than to give suggestions to you to give to the owner.

 

As with most BSOD's - now we wait to see if the problem continues.

If it does, please zip up and upload the memory dumps from C:\Windows\Minidump

If you have trouble with them, copy them to the Desktop and try it from there.

 

Very interesting.   Well, I've given the computer back to her.   She'll let me know if she experiences any more blue screens. 

 

Hmm, when there was an actual BSOD that I saw, the computer would display a message about how it had recovered from an error (or something to that effect).  I had not seen any message like that either after Saturday.

 

Very strange, but thanks.  Now I know that the computer maybe should have had BSODs after, but somehow did not.  If one becomes visible again, I will post here. 

 

I copied the dump files before on a different forum.  I had trouble zipping them up, but found that if I copied the individual files to her desktop, and then e-mailed them to myself as attachments, my e-mail program would zip them up for me.  I'll do that again for any future BSODs on her computer.






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