I apologize in advance for my lack of tech knowledge. I will try to explain my situation as thoroughly as possible.
I am running Windows 7 Home premium 64 bit. A month ago i had a hard drive failure and had a new 4tb hard drive installed. My motherboard does not support UEFI and because of that the boot sector was moved to a thumb drive and pointed at the Windows installation on the 4tb. I don't think that has anything to do with the problem I'm having now but since it was a recent change, I'm mentioning it.
4 days ago my son was using DVD Shrink (an old and sometimes glitchy program) and it locked up. He opened task manager and attempted to force close the program. It would not close. After waiting several minutes he manually turned off the computer.
When I restarted the computer it said Preparing to configure Windows. Do not turn off your computer. I thought it was installing updates and i walked away from it. When I came back it said:
Failure configuring Windows updates. Reverting changes. Do not turn off your computer. It hung on this screen for more than 4 hours.
At that time I turned it off with the button and booted into safe mode. I tried to do a system restore but it says I have no restore points. Apparently system restore was turned off when the new hard drive was installed. When I couldn't restore I made a disc image backup of the hard drive and tried again to boot Windows.
This time it hung on "Reverting changes" for nearly three hours, then switched to "Windows is shutting down." I left it alone four 16 hours and it was still hanging there.
I booted into safe mode again and ran msconfig, hid Microsoft services, stopped all other services and tried once again to boot Windows. Same result. Hung for hours on the restoring screen, then hours more on shutting down.
I tried restoring from the backup I made but as I expected it still has the same problem.
I looked at the windows updates to see if I could learn what update might have caused the problem but it shows the last update was in October.
If anyone has a suggestion for a way I might get this computer out of this loop I would be so greatful. I am unable to run the update troubleshooter or install or uninstall anything because I can only work in safe mode.
I can wipe the hard drive but I have several old programs I am hoping to save.
Thank you very much
I have attached the sysnativefilecollectionapp.zip
I attempted to execute the perfmon report and got this message:
SysnativeFileCollectionApp.zip 2.15MB 1 downloads