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HP Pavilion laptop cant open up in windows

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#1 samnexus


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Posted 16 December 2015 - 03:35 PM

Hi. My wife dropped her HP Pavilion g4 notebook and the screen got cracked. When I boot it, it comes up with press ESC for start up menu. Like F1, F2, F9, F10 F11 and ENTER. I can go through them but cant get Windows 7 OS.I inserted the WinRE CD but start up repair didnt fix it. I then restore it to factory settings. Now it cant find any system recovery image. Have I really damaged her laptop completely? Do I need the Windows Installation disk? I used the command prompt with the Bootrec options for MBR,BCD,ScanOS, and FixBoot but got message  that they are not recognized as internal or external command operable program or batch file. I dont know what to do. Please help with suggestions on what to do. Greatly appreciated. Thanks much Any help will be greatly appreciated. Thanks much.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 17 December 2015 - 05:41 PM

Start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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