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Looking for help to safely clean my system


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4 replies to this topic

#1 MalloryO

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Posted 16 December 2015 - 03:27 PM

I got a bug or virus going on. Malware or adware... Constantly clogging up my computer from the second I turn it on. I really need to clear it up so I can process my upcoming chraitmas photos but there is no way I will be able to open up my big photo programs with the current issue I'm having.


Edited by hamluis, 16 December 2015 - 03:59 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Ste2ph

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Posted 16 December 2015 - 07:10 PM

What exactly are the problems you are having with your computer? What do you mean by "clogging up" your computer? 



#3 Nightspear

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Posted 17 December 2015 - 03:52 PM

You should probably take a look at this from the removal section about slow computers. http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/

If this does not help, read this post to know what info to include. http://www.bleepingcomputer.com/forums/t/41987/before-you-post-about-a-problem/

If you know for a fact that you are infected, prep your system by following this. http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

No matter how closely related other topics are to your situation. It is best to start your own thread here. http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

Keep in mind while the guys here at B.C. are very helpful and friendly. They do this on their spare time and may not reply straight away. If your patient and follow their instructions completely, They will have you up and running as quick as possible.



#4 MalloryO

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Posted 17 December 2015 - 03:59 PM

Thanks for the replies. To answer, I turn it on, and the internet opens on its own. Usually some search engine www-search or something. And anytime I try to navigate to another page it just loads and loads. Then stuff will pop up saying I have a virus and would I like to remove it, but I know it's not a program I use or anything. So I try to exit out. And it won't let me, so it is stuck there on the screen. I'm posting from my phone because I can't get it to do anything. I don't know enough about computers to do it solo.

#5 Nightspear

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Posted 17 December 2015 - 06:24 PM

I recommend you open a thread with the Malware Response Team. They will guide you through the process and get you back in tip-top shape (see my previous post for links on how to prep for the malware expert and to the Malware Response Team for help). Unlike the guys on the Malware Response Team, I am no expert. If anything I say is different from what they say, follow their advise over mine.

 

Personally, I would run an online virus scanner to guarantee your AV software is not compromised, Here is one from ESET http://www.eset.com/us/online-scanner/

I would also download and run Malwarebytes Anti-Malware from http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

 

In the mean time you can use Alt+F4 to close any active application (usually the window on top).






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