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BSOD Windows 10 Random


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#1 iamanerd

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Posted 16 December 2015 - 10:30 AM

Hi so my roommate has a custom built desktop that I put together a few weeks ago for him for gaming. The issue is it will crash on him, sometimes during a game and other times while just listening to Pandora etc. I figured it might have been the PSU so I checked the 3V/5V/12V rail readings and those where all fine and at the values they should be in BIOS. 

 

I used Bluescreenview and it's pointing towards xboxgips.sys, I ran Windbg and I'll have the files attached at the bottom here.

 

The specs for the machine are as follows:

CPU: i5-6600

MOBO: MSI Gaming Z170A Gaming M5

RAM: GSKILL 16GB 2x8GB DDR4 2400

GPU: EVGA GTX 980 ACX 2.0+

SSD: Samsung 850EVO 500GB

PSU: EVGA 120-G1-0650-XR 650W

Case: NXZT H440

 

Attached File  crashdump.txt   8.44KB   2 downloads



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#2 Captain_Chicken

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Posted 16 December 2015 - 11:14 AM

You may get more help in the internal hardware forum, but here we go.
Here is your problem:KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000abc479f0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000abc47948, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved

Part of the windows kernel has become corrupted. This could be caused by a faulty windows installation, or faulty hardware sending bad information to the kernel. I would reinstall windows and go from there

Computer Collection:

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#3 iamanerd

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Posted 16 December 2015 - 11:42 AM

Alright thanks for the input, I had a feeling it might just need a reload as it might be corruption from a driver. I even stress tested the computer for ~3 hours and it ran just fine so and I ran Memtest over night. So I'm pretty certain it's not a hardware issue but rather some kind of issue with a driver used for the xbox controller or astro a40s he uses.



#4 usasma

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Posted 17 December 2015 - 06:04 AM

The memory dump blames the dc1-controller.sys - most references state that this is a driver for an XBox controller, although there are other sources that name other hardware.

Do you have an XBox controller?  If so, please uninstall it's software and physically remove the device from your system (this is to see if it stops the BSOD's).

 

To provide more details and suggestions, we'd need to see some more information:

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 iamanerd

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Posted 17 December 2015 - 10:13 AM

Yeah when I looked at the log I noticed that dc1-controller.sys, he does use an Xbox controller so I uninstalled the driver and left the controller out but it still had a BSOD a few hours later. Upon looking again, he has Astro A40s and for some reason the mix amp that plugs in was using the dc1-controller.sys driver. I uninstalled the drivers for the Astro's and when it reinstalled it properly installed the sound drivers and didn't register as an Xbox controller and the BSOD's have gone away (ran overnight) so I told my friend to shoot me a call or let me know when I get home if he has any more issues.

 

Kinda a strange issue because otherwise his system runs fine and quick, I stress tested it for 6 hours 2 days ago but his mix amp wasn't connected at the time so it was fine. Thanks for the help here, I've been running into small issues with Windows 10 here at work since we've been deploying it for a few client's businesses and it's been a headache with 1511. Also I live in north eastern CT myself :)



#6 usasma

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Posted 18 December 2015 - 08:43 PM

Glad to hear that you've fixed it!

I live in Uncasville (about 3 miles from the Mohegan Sun casino).

There's another member (can't remember his name off-hand) who lives in Norwich.

 

I just got  Insider build 11082 today, so I've left 1511 in the dust.

We install 1511 at work quite a lot, and haven't had many problems there (mostly clean installs).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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