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Need help with software that is corrupted??


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30 replies to this topic

#1 funlover

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Posted 16 December 2015 - 10:18 AM

I have been using software Easy Mail Plus by Homeplan for at least 6 years with no problems.  Now it won't open.  I called tech support but they had no answers  I used Revo Uninstaller and then tried to reinstall.  Then I went into regedit and deleted and tried again with no luck.  I get these error messages 

 

1.exception in module easyplus.exe unable to create directory

2. Error: The system can not find the path specified

 

I searched the forums for this problem and downloaded Farbar Service Scanner, MiniToolBox and Security Check.  I have logs if needed. I ran Malwarebytes and no detections. I would appreciate help please.



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#2 dc3

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Posted 16 December 2015 - 11:12 AM

Try doing a System Restore, use a restore point prior to the problem.


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#3 funlover

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Posted 16 December 2015 - 12:06 PM

Thanks I tried that but it didn't work.  I have used this program for years but only when I print envelopes and it has been several months.



#4 hamluis

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Posted 16 December 2015 - 01:51 PM

Unable To Create Directory

 

Louis



#5 PCrepair101

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Posted 16 December 2015 - 04:38 PM

I would try checking the hard disk for bad sectors.



#6 funlover

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Posted 17 December 2015 - 06:44 PM

Sorry for slow response, 

Louis, I'm sorry, I have read and reread and i can't figure out how to do.  I might add, I have several disk partitions.  would that be causing a problem?

 

PCrepair, I scheduled the disk check, it started running and when i came back windows was running.  Is there a log I can view?



#7 dc3

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Posted 18 December 2015 - 08:35 AM

If the scan has completed you can download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.
 

 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
This is a Zip file, you will need a program like Zip to extract the program.
 
When you have downloaded the Speccy Snapshot you will need to extract the program.  In order to do this click on Extract all as seen in the image below.
 
speccy_zpst7spbukh.png
 
After extracting the program you will be prompted to Select a Destination and Extract Files.  You can change the location suggested or choose another location.  After you have decided on the location click on Extract.
 
In the page that opens you will see two Applications.  The first is for a 32-bit operating system, the second is for a 64-bit operating system.  Click on the version which applies to your operating system.  This will open the Speccy Snapshot.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 funlover

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Posted 18 December 2015 - 10:34 AM

Thanks for your help, here are results

 

http://speccy.piriform.com/results/ZXHjuId0nsX4kZLTaZJVx0I

 

Scandisk;

 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0xc454f.
  816384 file records processed.                                         
 
File verification completed.
  2177 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  0 EA records processed.                                           
 
  10027 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 3)...
  938792 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 3)...
  816384 file SDs/SIDs processed.                                        
 
Cleaning up 967 unused index entries from index $SII of file 0x9.
Cleaning up 967 unused index entries from index $SDH of file 0x9.
Cleaning up 967 unused security descriptors.
Security descriptor verification completed.
  61205 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  37492272 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
 
 293494783 KB total disk space.
 144843856 KB in 339234 files.
    217284 KB in 61206 indexes.
         0 KB in bad sectors.
    931575 KB in use by the system.
     65536 KB occupied by the log file.
 147502068 KB available on disk.
 
      4096 bytes in each allocation unit.
  73373695 total allocation units on disk.
  36875517 allocation units available on disk.
 
Internal Info:
00 75 0c 00 42 1c 06 00 60 db 0a 00 00 00 00 00  .u..B...`.......
d8 a5 00 00 2b 27 00 00 00 00 00 00 00 00 00 00  ....+'..........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.


#9 RolandJS

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Posted 18 December 2015 - 10:50 AM

Was any new software installed and/or any major changes made before Easy Mail began to cease working?  Reason for asking:  After I installed WinAntiRansom [and modified a couple of other related programs], that created a whole new security world, and my Mozilla Thunderbird had to be retired from active duty.  If yes, let dc3 know, he's one of the best.


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Clone or Image often! Backup... -- RockE (WSL)


#10 funlover

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Posted 18 December 2015 - 10:54 AM

See that's a problem because i only use this program several times a year and the last time was June, so I can't remember.  I have my addresses database in the program or i wouldn't be as concerned..



#11 RolandJS

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Posted 18 December 2015 - 10:57 AM

See that's a problem because i only use this program several times a year and the last time was June, so I can't remember.  I have my addresses database in the program or i wouldn't be as concerned..

Have you already checked with Easy Mail tech support about exporting the address database and/or a possible upgrade?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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Clone or Image often! Backup... -- RockE (WSL)


#12 funlover

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Posted 18 December 2015 - 11:03 AM

I talked to them and told them the errors i was getting and they had no idea what was wrong.  I didn't ask about exporting the database.  Wouldn't I need to open the program to do that?  Or maybe in My documents?  the upgrade is free



#13 dc3

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Posted 18 December 2015 - 11:11 AM

If you uninstalled this program and edited the registry to remove aspects of this program I suspect that the database is gone.

 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Edited by dc3, 18 December 2015 - 11:11 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 funlover

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Posted 18 December 2015 - 11:16 AM

I have another hard drive that is not connected at the moment with the program database saved.

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Helen (administrator) on 18-12-2015 at 10:12:33
Running from "X:\My Documents\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: EP45-UD3P Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
AbiWord 2.8.6 (HKLM-x32\...\AbiWord2) (Version: 2.8.6 - AbiSource Developers)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.199 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.6 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (HKLM-x32\...\Adobe Photoshop Elements 12) (Version: 12.1.0.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 4.4 64-bit (HKLM\...\{11A955CD-4398-405A-886D-E464C3618FBF}) (Version: 4.4.1 - Adobe)
Adobe Premiere Elements 12 (HKLM\...\{4016464A-0C3E-4070-8293-5D7F0D8EAE3A}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Adobe Premiere Elements 12 (HKLM\...\PremElem120) (Version: 12.1.0.0 - Adobe Systems Incorporated)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
American Greetings CreataCard (HKLM-x32\...\{BAB5833D-3C28-42CA-B160-A0F5B3BDD17C}) (Version:  - Broderbund LLC)
AOMEI Backupper Standard Edition 2.8 (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF5536C09F}_is1) (Version:  - AOMEI Technology Co., Ltd.)
Apple Application Support (32-bit) (HKLM-x32\...\{A50679D9-6CBD-4FCD-BACB-62EF3894F6F3}) (Version: 4.0.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{1F72FDD5-A069-45B4-928F-D0F16492DC69}) (Version: 4.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{FD244E19-6EFE-4A2D-948A-0D45D4C168BE}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: version 3.2 - Auslogics Software Pty Ltd)
Auslogics Duplicate File Finder (HKLM-x32\...\{6845255F-15CC-4DD1-94D5-D38F370118B3}_is1) (Version: 3.4.2.0 - Auslogics Labs Pty Ltd)
AVG (HKLM\...\{A5977E04-0EA7-431B-BD70-D410CF95EADE}) (Version: 16.7.7227 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.22.1.40089 - AVG Technologies)
AVG 2016 (HKLM\...\{2A80E22D-6BA7-4DBB-9DF4-ACE142AB633F}) (Version: 16.0.4492 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.7.7227 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.2.4.155 - AVG Technologies)
AVG Zen (HKLM\...\{4BB3F53A-125D-4CD0-8448-620E9898CF96}) (Version: 1.22.1 - AVG Technologies) Hidden
Awesome Duplicate Photo Finder v. 1.1 (HKLM-x32\...\Awesome Duplicate Photo Finder_is1) (Version:  - Duplicate-Finder.com)
BatchPhoto (HKLM-x32\...\{96F0D398-E84C-46F8-890E-9AE71C1E3D5B}) (Version: 4.0.2 - Bits&Coffee)
Belarc Advisor 8.2 (HKLM-x32\...\Belarc Advisor) (Version: 8.2.1.0 - Belarc Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Borland Database Engine 5.1.1.1 (HKLM-x32\...\Borland Database Engine_is1) (Version:  - Home Plan Software)
Calibrize 2.0 (HKLM-x32\...\Calibrize_is1) (Version:  - Colorjinn)
Canon Easy-PhotoPrint Pro - PRO-1 series Extention Data (HKLM-x32\...\Canon Easy-PhotoPrint Pro - PRO-1 series Extention Data) (Version: 1.2.0 - Canon Inc.)
Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data (HKLM-x32\...\Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data) (Version: 1.2.0 - Canon Inc.)
Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data (HKLM-x32\...\Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data) (Version: 1.2.0 - Canon Inc.)
Canon Easy-PhotoPrint Pro (HKLM-x32\...\Easy-PhotoPrint Pro) (Version: 2.7.2 - Canon Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.2.1 - Canon Inc.)
Canon Pro9000 II series Printer Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_Pro9000_II_series) (Version:  - Canon Inc.)
Canon Pro9000 Mark II series User Registration (HKLM-x32\...\Canon Pro9000 Mark II series User Registration) (Version:  - )
Canon Setup Utility 2.4 (HKLM-x32\...\Canon Setup Utility 2.4) (Version:  - )
Canon Utilities Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
CloneSpy 3.04 (HKLM-x32\...\CloneSpy) (Version: 3.04 - The CloneSpy Team)
Cobian Backup 11 Gravity (HKLM-x32\...\CobBackup11) (Version:  - )
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
Data Lifeguard Diagnostic for Windows 1.24 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Disk Checker (HKLM-x32\...\Disk Checker) (Version:  - )
DriveImage XML (Private Edition) (HKLM-x32\...\{F7E1CA14-B39D-452A-960B-39423DDDD933}) (Version: 2.50.000 - Runtime Software)
Driver Booster 2.3 (HKLM-x32\...\Driver Booster_is1) (Version: 2.3 - IObit)
DuckCapture Standard 2.7 (HKLM-x32\...\DuckCapture_is1) (Version: 2.7 - DuckLink)
DupeRAZOR 3.3 (HKLM-x32\...\DupeRAZOR - Duplicate Files Removal Kit_is1) (Version:  - Urban Twilight Studios)
Duplicate Cleaner 2.0.6 (HKLM-x32\...\Duplicate Cleaner) (Version: 2.0.6 - DigitalVolcano)
Duplicate Cleaner Free 3.2.6 (HKLM-x32\...\Duplicate Cleaner Free) (Version: 3.2.6 - DigitalVolcano Software Ltd)
Duplicate Finder (HKLM-x32\...\{0670E1C9-84EF-4C85-B030-CF0A5A76B212}_is1) (Version: 4.2.1.0 - Ashisoft)
Duplicate Photo Finder (HKLM-x32\...\{EB39E35A-507A-4A73-928B-DFCE00D51FDC}) (Version: 1.3.0 - Renegade Minds)
EaseUS Todo Backup Free 8.3  (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 8.3 - CHENGDU YIWO Tech Development Co., Ltd)
Elements 12 Organizer (HKLM-x32\...\{9D80A7B7-DC01-485D-AE93-710D559B5C56}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Email Recovery for Outlook Express v.3.2.0 (HKLM-x32\...\Email Recovery for Outlook Express_is1) (Version:  - Email Adept, Ltd)
Fast Duplicate File Finder 3.0.0.1 (HKLM-x32\...\{AFECFED6-0A43-488F-8511-1DC6B52F31C3}_is1) (Version: 3.0.0.1 - MindGems, Inc.)
FastStone Image Viewer 5.1 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.1 - FastStone Soft)
FMW 1 (HKLM\...\{BCA7CC8C-745B-4340-B3A8-BC79A8498107}) (Version: 1.32.2 - AVG Technologies) Hidden
Folder Size (64-bit) (HKLM\...\{F24FF688-7138-4CCF-A83F-71E9FB01170E}) (Version: 2.6 - Brio)
Free Editor (HKLM\...\{1BF14E04-85DE-480C-9A04-EB36744C66B4}_is1) (Version: 2.0.3 - Blue Labs, LLC)
Free Opener (HKLM\...\{A1F2C608-32D6-467D-B035-BBEF509042BA}_is1) (Version: 2.2.0 - Blue Labs, LLC)
Free Video Player version 1.5 (HKLM-x32\...\{5E8E67B8-CEF8-445D-BFDF-620077C2585C}_is1) (Version: 1.5 - Blue Labs, LLC)
FreeFileSync 6.1 (HKLM-x32\...\FreeFileSync) (Version: 6.1 - Zenju)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
H&R Block Deluxe + Efile + State 2011 (HKLM-x32\...\{C6006AED-E5A7-4F77-BAD5-95AC43DE04F3}) (Version: 11.05.7102 - HRB Technology, LLC.)
H&R Block Illinois 2011 (HKLM-x32\...\{563F3279-A139-4C1C-B4E5-8889B136C135}) (Version: 1.11.3001 - HRB Technology, LLC.)
H&R Block Illinois 2014 (HKLM-x32\...\{1B7D02B3-464B-4870-83AF-9FC76A8C8554}) (Version: 1.14.3401 - HRB Technology, LLC.)
H&R Block Premium + Efile + State 2014 (HKLM-x32\...\{CDB1D329-A168-427D-837C-2075CDD3DC62}) (Version: 14.07.7401 - HRB Technology, LLC.)
honestech VHS to DVD 5.0 Deluxe (HKLM-x32\...\{44FF002B-5AB3-4447-8F98-614387B63EE6}) (Version: 5.0 - honestech)
honestech VHS to DVD 5.0 Deluxe (HKLM-x32\...\{DB51721D-9716-429C-B311-DCEC0ECA49D0}) (Version: 5.0 - honestech) Hidden
iCloud (HKLM\...\{EAFB2AD8-D92B-464C-8D97-B9CB94703C4A}) (Version: 3.0.2.163 - Apple Inc.)
IrfanView 64 (remove only) (HKLM\...\IrfanView) (Version: 4.40 - Irfan Skiljan)
iTunes (HKLM\...\{96984DE8-1DB8-425C-AC8C-3098BC696F04}) (Version: 12.3.0.44 - Apple Inc.)
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Kernel for Outlook Express Evaluation ver 9.04.01 (HKLM-x32\...\Kernel for Outlook Express Evaluation Version_is1) (Version:  - Nucleus Data Recovery .com)
KLS Mail Backup 1.9.7.8 (HKLM-x32\...\KLS Mail Backup_is1) (Version:  - KirySoft)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Legacy 7.5 (HKLM-x32\...\Legacy 7.5) (Version: 7.5  - Millennia Corporation)
Legacy Charting 7.5 (HKLM-x32\...\LegacyChart7_is1) (Version:  - )
LG Verizon United Driver (HKLM-x32\...\{A17B9856-40CF-4BEA-BB65-ADB8154A83DC}) (Version: 2.11.1 - LG Electronics)
LGFlashTool 1.8.1.1023 (HKLM-x32\...\LGFlashTool) (Version: 1.8.1.1023 - LGE)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Macrium Reflect Free Edition (HKLM\...\{F68D807C-3B19-4907-B066-5A026C7488BE}) (Version: 5.3.7299 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.3 - Paramount Software (UK) Ltd.)
MailStore Home 8.1.0.9075 (HKLM-x32\...\MailStore Home_universal1) (Version: 8.1.0.9075 - MailStore Software GmbH)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual J# 2.0 Redistributable Package (HKLM-x32\...\Microsoft Visual J# 2.0 Redistributable Package) (Version:  - Microsoft Corporation)
Microsoft Works 7.0 (HKLM-x32\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0808 - Microsoft Corporation)
MiniTool Partition Wizard Free 9.0 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.8.3 - Nikon)
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.82 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.4.1.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.1.21 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
OE-Mail Recovery 1.7 (HKLM-x32\...\OE-Mail Recovery_is1) (Version:  - Recovery ToolBox)
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.16 - Nikon)
PRE12 STI 64Installer (HKLM-x32\...\{06934A7E-D27F-4C5C-9D93-9715E274D736}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Product Improvement Study for HP ENVY 4500 series (HKLM\...\{58139103-BACF-4BDC-B71C-955F9164ADA6}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
PSE12 STI Installer (HKLM-x32\...\{11F9A376-342F-4297-82DA-1F6EA8ED4B6B}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
Q-Dir (HKLM\...\Q-Dir) (Version:  - )
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7503 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
RootsMagic 4.1.2.1 (HKLM-x32\...\{049D96D7-E082-4FB5-BF64-CD3460E6877C}_is1) (Version:  - RootsMagic, Inc.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
Shockwave (HKLM-x32\...\Shockwave) (Version:  - )
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
Similar Image Finder (HKLM-x32\...\{2E56B8C2-B25C-4B0A-92BE-ACB493CC5048}) (Version: 1.0.0 - Tago Software)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Static EMail Backup 2.9 (HKLM-x32\...\Static EMail Backup_is1) (Version:  - StaticBackup Inc.)
storeFUZE (HKCU\...\2d686f0ec0618c3a) (Version: 0.9.1.22 - Media Plug Production)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.0.1118 - SUPERAntiSpyware.com)
TextMaker Viewer (HKLM-x32\...\TextMaker Viewer) (Version:  - SoftMaker Software GmbH)
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
USB2.0 VIDBOX NW03  (HKLM-x32\...\{2758691A-2CDE-4942-A4AC-0E8F61FE2067}) (Version: 3.0.2 - honestech)
UsbFix (HKLM-x32\...\Usbfix) (Version: 7.805 - El Desaparecido - www.usbfix.net - www.sosvirus.net)
VC9RunTime (HKLM-x32\...\{5A37B181-B8D0-48C3-B4A4-5DC1ED104CED}) (Version: 1.0.0 - Default Company Name)
VC9RunTimeX64 (HKLM-x32\...\{2460EA85-D9D1-4D44-915E-6019271AFB1D}) (Version: 1.0.0 - Default Company Name)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.8.3 - Nikon)
VisiPics V1.30 (HKLM-x32\...\VisiPics_is1) (Version:  - Ozone)
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking 64bit (x64) (HKLM\...\{4A5A427F-BA39-4BF0-7777-9A47FBE60C9F}) (Version: 11.0.200 - Nuance Communications Inc.)
Visual Similarity Duplicate Image Finder Corporate 4.2.0.1 (HKLM-x32\...\{72D6BE71-2A6F-4D01-809E-A3174D1738A0}_is1) (Version: 4.2.0.1 - MindGems, Inc.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VueScan (HKLM\...\VueScan) (Version:  - )
WILLPower v6 (HKLM-x32\...\WILLPower) (Version: 2.1.0.0 - H&R Block)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Movie Maker 2.6 (HKLM-x32\...\{B3DAF54F-DB25-4586-9EF1-96D24BB14088}) (Version: 2.6.4037.0 - Microsoft Corporation)
Wondershare MobileTrans ( Version 7.3.3 ) (HKLM-x32\...\{18CDCEAA-A9E4-4A4C-AC0E-C15E87C30EA5}_is1) (Version: 7.3.3 - Wondershare)
Zetsy (HKCU\...\b34363c42131d0b5) (Version: 5.10.19.1 - Zimpro LLC (Milady Creations))
 
**** End of log ****


#15 dc3

dc3

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Posted 18 December 2015 - 11:35 AM

I would uninstall Bonjour if you are not using its features.

 

I would also suggest that you not use automatic driver update software.  These are notorious for indiscriminately updating drivers and usually will not download the drivers from you computer manufacturer which is where you should download them.  But the bottom line is unless you have a piece of hardware which needs a new driver you should leave these alone.  If it ain't broke, don't fix it.

 

I don't see the Easy Mail Plus in the listed programs, so it looks like you were able to uninstall it successfully.

 

What happens when you try to reinstall the program?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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