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Browser redirect problem


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8 replies to this topic

#1 pendolo90

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Posted 15 December 2015 - 05:38 PM

Hi all.

 

I'm an italian guy with a big redirect problem in Google Chrome.

When I surf the Web, some ads pages appear.

 

I've already tried with ADWCleaner, Junk removal tool, Malwarebytes Anti-malware, hitman pro, roguekiller, tdss killer, Malwarebytes Anti-rootkit but nothing is change.

 

I need a step to step help to resolve this problem that affect me by several days.

 

Help me! i'm desperate! :(



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#2 nasdaq

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Posted 16 December 2015 - 02:03 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Wait for further instructions.

#3 pendolo90

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Posted 16 December 2015 - 04:58 PM

 

Hi NASDAQ,

thank  you for your reply.

Here you have the files you requested me.

Could help to kwon that a registry key named AutoConfigUrl in HKU\S-1-5-21-827630684-1256357398-1835506337-1000\Software\Microsoft\Windows\CurrentVersion\InternetSettings\ changes itself autonomously in a strange web site "unstop(dot)me/etc......."? Tonight I've discovered it.

I'm waiting for futher instruction.

Thanks a lot.

Attached Files


Edited by pendolo90, 16 December 2015 - 05:09 PM.


#4 nasdaq

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Posted 17 December 2015 - 10:18 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} -  No File
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
S1 epp64; \??\C:\Program Files\Emisoft Emergency kit\bin\epp64.sys [X]
S3 SBIOSIO; \??\C:\Users\Utente\AppData\Local\Temp\__Samsung_Update\SBIOSIO64.sys [X]
S1 ZAM; \??\C:\windows\System32\drivers\zam64.sys [X]
S1 ZAM_Guard; \??\C:\windows\System32\drivers\zamguard64.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Could help to kwon that a registry key named AutoConfigUrl in HKU\S-1-5-21-827630684-1256357398-1835506337-1000\Software\Microsoft\Windows\CurrentVersion\InternetSettings\


Lets look also in the Registry.

Please run the Farbar Recovery Scan Tool. Enter AutoConfigUrl in the Search Box.
Click the Search Registry button, post the content of the Search.txt file in your next reply.
===

p.s.
WINDOWS 10 UPDATE.
Your best bet right now, if you have Windows 7 or 8.1 and don't want to upgrade to Windows 10 just yet - remember, you have until July 28, 2016 to upgrade for free - is to cut KB 3035583 off at the knees. The easiest way to do that is by running GWX Control Panel**. Microsoft has provided no changelog, of course, and no indication what this version of Get Windows 10 does that's any different from the five previous versions..."

Read the instructions and decide if you want to run this tool.
http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html

Download site.
http://ultimateoutsider.com/downloads/
====

Post the logs for my review.

#5 nasdaq

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Posted 22 December 2015 - 01:28 PM

Are you still with me?

#6 pendolo90

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Posted 23 December 2015 - 02:29 AM

Are you still with me?

I'm sorry for my disappearance.

 

I've discovered what my problem was.

 

I had redirect episodes only when I inserted an Internet Key.

 

After I had disinfected my PC, when I inserted my Internet Key again, redirect problems restarted.

 

After a second disinfection, I have surfed the Net with an ADSL and another Internet Key: no redirect problems.

 

So I have thought that my Internet Key was infected.

 

May I had the right intuition?



#7 nasdaq

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Posted 23 December 2015 - 10:44 AM

You may be interested in this program.

Download, install and run Panda USB Vaccine

The usb vaccination performed by this program will permanently disable any autorun.inf functionality of your usb stick. After the vaccination you will be able to use the usb stick normally and files (even malware) can be copied to/from it, however they will be prevented from executing automatically. This vaccination can only be reversed with a reformat of the usb stick.

Download and save Panda USB Vaccine from >>>here<<<
Double click the file USBVaccineSetup.exe to start the installation.
During setup uncheck the option to Run Panda USB Vaccine automatically when computer boots.
Start Panda USB Vaccine.
Insert your usb-stick, choose the correct drive letter (i.e "F:\") and click Vaccinate USB.
When it's finished, close the program.
You can delete the downloaded USBVaccineSetup.exe.

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#8 pendolo90

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Posted 24 December 2015 - 02:40 AM

 

Thank you nasdaq,

but, unfortunately, I've sent to my Internet Key's ISP the cancellation.

Now, I'm looking for a new Internet Key offer.

So, I don't need to disinfect my USB.
However, thank you for your help!



#9 nasdaq

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Posted 30 December 2015 - 10:19 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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