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POP UP HELP PROBLEM..Pls. help!! (helpPane.exe, explore.exe, dllhost.exe, etc..)


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#1 alex02

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Posted 15 December 2015 - 12:01 PM

Good day Admin/s of this site!! I'm glad and found a new hope as i found this site to help me out for my long, long, long time problem here in my laptop.. I am using Lenovo laptop, Windows 7 32bit,. My problem is this very annoying pop-ups everytime I open such program, apps like INTERNET EXPLORER, which always re direct random tabs fast and simultaneously, also pop ups randomly helpPane.exe..i really don't know what exactly the cause of this..I've tried so many anti virus/anti malware, system tools, cleaning tools before but problem still exist until now!!! (unfortunately, i do not have a print output or save their report logs) as of now, I use bitdefender and iobit advance system care but still, this problem still exist..Pls,pls, pls, pls. i am badly needed help..thanks in  advance and more power!! I will really appreciate what ever help you can give to me, thanks a lot!!!



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#2 dc3

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Posted 15 December 2015 - 12:45 PM

As you probably have figured out by now, your other topic has been closed.  Please do what was suggested in the other topic and post the logs in this topic.

 

You do not need to uninstall the Advanced Systemcare before running the scan, but I definitely would suggest uninstalling it.

 

Please do the following as well.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
================
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 alex02

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Posted 15 December 2015 - 12:52 PM

thanks so much @sir dc3 as of now, i will do those suggestions/steps of yours and @sir trevoecork, i hope both of your process is the same for me not be confuse..



#4 dc3

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Posted 15 December 2015 - 01:02 PM

The only thing that I suggested which could even remotely be confusing is the suggestion that you retrieve the Malwarebytes log using the instructions I posted in the other topic and post the log.  I suggested this since you had already run the Malwarebytes scan and only need to post the log rather than run the scan again.


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#5 alex02

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Posted 15 December 2015 - 01:21 PM

http://speccy.piriform.com/results/p7uWzBXU36qKL6UnKgpYK3T

 

>>>>>>>>>>>>>>>>>>>>

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by ALPHA (administrator) on 16-12-2015 at 02:20:18
Running from "C:\Users\ALPHA\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: 20059 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/15/2015 05:18:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: mshtml.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x001ea073
Faulting process id: 0x4dc
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (12/15/2015 05:15:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: mshtml.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x001ea073
Faulting process id: 0xea8
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (12/15/2015 05:11:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: mshtml.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x001ea073
Faulting process id: 0xd48
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (12/15/2015 05:10:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: mshtml.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x001ea073
Faulting process id: 0x808
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (12/15/2015 05:09:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 11:45:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 11:27:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 09:31:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/14/2015 07:11:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/14/2015 05:58:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (12/15/2015 05:17:27 PM) (Source: DCOM) (User: )
Description: C:\Windows\system32\DllHost.exe /Processid:{7007ACD1-3202-11D1-AAD2-00805FC1270E}5{7007ACD1-3202-11D1-AAD2-00805FC1270E}

Error: (12/15/2015 05:17:27 PM) (Source: DCOM) (User: )
Description: C:\Windows\system32\DllHost.exe /Processid:{E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}5{ECF5BF46-E3B6-449A-B56B-43F58F867814}

Error: (12/15/2015 05:17:27 PM) (Source: DCOM) (User: )
Description: C:\Windows\system32\DllHost.exe /Processid:{E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}5{56EA1054-1959-467F-BE3B-A2A787C4B6EA}

Error: (12/15/2015 05:08:12 PM) (Source: DCOM) (User: )
Description: C:\Windows\helppane.exe -Embedding5{8CEC58AE-07A1-11D9-B15E-000D56BFE6EE}

Error: (12/15/2015 02:29:35 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (12/15/2015 02:29:33 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (12/15/2015 02:29:30 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (12/15/2015 02:29:28 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (12/15/2015 02:29:26 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (12/15/2015 02:29:23 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (12/15/2015 05:18:43 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bc6b7mshtml.dll11.0.9600.178425565cf99c0000005001ea0734dc01d137198de865ddC:\Windows\system32\DllHost.exeC:\Windows\System32\mshtml.dlld5b49ead-a30c-11e5-b71e-3859f9f57c2e

Error: (12/15/2015 05:15:09 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bc6b7mshtml.dll11.0.9600.178425565cf99c0000005001ea073ea801d13718cf90f846C:\Windows\system32\DllHost.exeC:\Windows\System32\mshtml.dll5625d699-a30c-11e5-b71e-3859f9f57c2e

Error: (12/15/2015 05:11:54 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bc6b7mshtml.dll11.0.9600.178425565cf99c0000005001ea073d4801d1371880a07fbdC:\Windows\system32\DllHost.exeC:\Windows\System32\mshtml.dlle21507e1-a30b-11e5-b71e-3859f9f57c2e

Error: (12/15/2015 05:10:02 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bc6b7mshtml.dll11.0.9600.178425565cf99c0000005001ea07380801d13718572c0dabC:\Windows\system32\DllHost.exeC:\Windows\System32\mshtml.dll9ee9813a-a30b-11e5-b71e-3859f9f57c2e

Error: (12/15/2015 05:09:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 11:45:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 11:27:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/15/2015 09:31:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/14/2015 07:11:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/14/2015 05:58:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.2.202.235 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Advanced SystemCare 9 (HKLM\...\Advanced SystemCare_is1) (Version: 9.0.3 - IObit)
Bitdefender Total Security 2015 (HKLM\...\Bitdefender) (Version: 19.4.0.239 - Bitdefender)
Firefox Developer Edition 44.0a2 (x86 en-US) (HKLM\...\Firefox Developer Edition 44.0a2 (x86 en-US)) (Version: 44.0a2 - Mozilla)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 5.1.0.21 - IObit)
Lenovo EasyCamera (HKLM\...\{656E6820-2675-43D7-B146-8CE93E665047}) (Version: 1.1.0.1008 - Lenovo)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 44.0a2 - Mozilla)
Process Blocker 1.0.13.1 (HKLM\...\{F2A761DB-8315-41DF-A5EF-9C0AE81E99D0}) (Version: 1.0.13.1 - Softros Systems, Inc.)
Skype Click to Call (HKLM\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.5.0.9082 - Microsoft Corporation)
Skype™ 7.13 (HKLM\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.13.101 - Skype Technologies S.A.)
Viber (HKCU\...\{e577cb09-2068-44fb-8eed-cfcc1617b010}) (Version: 5.3.0.1884 - Viber Media Inc.)
Viber (HKLM\...\{703E9CCF-0578-4AF0-B1F7-90368CFDC8DD}) (Version: 5.3.0.1884 - Viber Media Inc.) Hidden
WinRAR 5.21 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 1910.85 MB
Available physical RAM: 566.48 MB
Total Virtual: 3821.7 MB
Available Virtual: 1644.36 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:403.8 GB) (Free:373.12 GB) NTFS
2 Drive d: () (Fixed) (Total:0.34 GB) (Free:0.31 GB) NTFS
5 Drive g: (New Volume) (Fixed) (Total:61.52 GB) (Free:45.62 GB) NTFS

========================= Users: ========================================

User accounts for \\ALPHA-PC

Administrator            ALPHA                    Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#6 alex02

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Posted 15 December 2015 - 01:27 PM

ah, ok sir..as of now i already download some of the apps which @sir trevorcork advised, including malware bytes..as stated/reply above the result of the 2 test/log that you advised earlier..thanks so much sir, sooner i will post the result of the remaining test/log..



#7 dc3

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Posted 15 December 2015 - 01:35 PM

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for the different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
6.  Post the results of the scan in your topic.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 alex02

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Posted 15 December 2015 - 01:56 PM

ok sir, as of now i am running a scan of setools, thanks sir for patiently waiting and helping me out of this..i will post the result right after the test..



#9 dc3

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Posted 15 December 2015 - 02:00 PM

I'll be around until around one o'clock PST.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 alex02

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Posted 15 December 2015 - 02:09 PM

ok sir, thanks so much for assisting me, anyway, if your time limitation is near, can you pls. post in advance the remaining (possible steps) for me to follow, so i can post in advance the remaining results that you may suggest..



#11 dc3

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Posted 15 December 2015 - 02:16 PM

I will need to see the results of the SeaTools scan before we go further.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 dc3

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Posted 15 December 2015 - 03:12 PM

I'm still here.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 alex02

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Posted 15 December 2015 - 03:17 PM

thanks for waiting sir, same here, the scan is about 60% now..



#14 alex02

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Posted 15 December 2015 - 03:52 PM

sir the scan failed, how and what screen shot are you needed?



#15 dc3

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Posted 15 December 2015 - 03:56 PM

From what I saw in the Speccy and the MiniToolBox I was fairly sure that the scan would fail, but I had to know for sure.  You are going to need to replace your hdd.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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