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POP UP HELP PROBLEM..Pls. help!! (helpPane.exe, explore.exe, dllhost.exe, etc..)


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#1 alex02

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Posted 15 December 2015 - 11:58 AM

Good day Admin/s of this site!! I'm glad and found a new hope as i found this site to help me out for my long, long, long time problem here in my laptop.. I am using Lenovo laptop, Windows 7 32bit,. My problem is this very annoying pop-ups everytime I open such program, apps like INTERNET EXPLORER, which always re direct random tabs fast and simultaneously, also pop ups randomly helpPane.exe..i really don't know what exactly the cause of this..I've tried so many anti virus/anti malware, system tools, cleaning tools before but problem still exist until now!!! (unfortunately, i do not have a print output or save their report logs) as of now, I use bitdefender and iobit advance system care but still, this problem still exist..Pls,pls, pls, pls. i am badly needed help..thanks in  advance and more power!! I will really appreciate what ever help you can give to me, thanks a lot!!!



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#2 trevorcork

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Posted 15 December 2015 - 12:20 PM

First download ccleaner and use it too delete temp files and cookies.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.


#3 dc3

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Posted 15 December 2015 - 12:29 PM

Since you have already run Malwarebytes please do the following.

 

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
 

 

Advanced Systemcare is a registry cleaner and optimization tool.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Why you should not use Registry Cleaners and Optimization Tools
 
There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.
 
Credit for this goes to Quietman7, one of our Global Moderators.

Edited by dc3, 15 December 2015 - 12:34 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 alex02

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Posted 15 December 2015 - 12:34 PM

thanks so much for giving time to answer and help me with mt problem/s, i will do these steps a.s.a.p. and post the results..thanks so much sir "dc3" and sir "trevorcork" !!!!!!



#5 alex02

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Posted 15 December 2015 - 12:35 PM

btw. sir do i have to uninstall advance system care before i do these steps or not?



#6 boopme

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Posted 15 December 2015 - 12:36 PM

This topic Closed.. Topic in Am I Infected is here.

http://www.bleepingcomputer.com/forums/t/599459/pop-up-help-problempls-help-helppaneexe-exploreexe-dllhostexe-etc/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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