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No internet connection after fresh Windows 7 install


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#1 Spongeee

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Posted 15 December 2015 - 10:29 AM

Hello,

I recently formatted my HDD and reinstalled Windows 7 on my PC. However, I can no longer connect to the internet through Ethernet (no WiFi option). I've changed the ethernet cable but to no avail.

 

I have a Asus P5N-e SLI motherboard, and I have installed the nVidia nForce 650i SLI driver which includes Ethernet drivers. When going to Network Connections in the control panel, there is nothing showing.

I don't have the motherboard installation disc any more. I've tried googling the issue and a lot of answers suggest installing the drivers which I'm sure I've done.

In the device management, there is an unknown device with a yellow exclamation mark which I'm assuming is the network card.

 

Any help would be great as I'm running out of ideas! Thank you



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#2 OldPhil

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Posted 15 December 2015 - 10:50 AM

Do you have the Acer disk for the mother board, if not go here to get what is needed for the board.  My hunch is that is all that is needed!

 

https://www.asus.com/support/Download/1/22/35/1/KyHOsOKWujC2QguJ/30/


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#3 dc3

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Posted 15 December 2015 - 10:56 AM

In which section of the Device Manager is the yellow warning seen?

 

Open the Device Manager and click on View.  Select Show hidden devices. 


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#4 Spongeee

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Posted 15 December 2015 - 10:59 AM

Do you have the Acer disk for the mother board, if not go here to get what is needed for the board.  My hunch is that is all that is needed!

 

https://www.asus.com/support/Download/1/22/35/1/KyHOsOKWujC2QguJ/30/

 

I can't find the Acer disc unfortunately. These downloads only include BIOS updates really, do you think they will work?

 

 

 

dc3, the yellow warning is under "Other devices" and there is no drop down for Network Adapters


Edited by Spongeee, 15 December 2015 - 11:01 AM.


#5 JohnC_21

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Posted 15 December 2015 - 11:20 AM

Right click "Other Devices"  and select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.



#6 mikey11

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Posted 15 December 2015 - 11:23 AM

download the correct LAN driver from your manufacturers website (obviously need to use a different computer)


Edited by mikey11, 15 December 2015 - 11:24 AM.


#7 OldPhil

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Posted 15 December 2015 - 11:27 AM

Sorry here is a better link:   http://www.asusdriversdownload.com/asus-drivers/asus-networking


Edited by OldPhil, 15 December 2015 - 11:29 AM.

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#8 trevorcork

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Posted 15 December 2015 - 12:18 PM

Sounds like no LAN driver installed, fitst thing i do before i re install windows is back up drivers



#9 Spongeee

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Posted 17 December 2015 - 08:33 AM

OldPhil, none of those downloads worked I kept getting a message saying: "The remote name could not be resolved: 'db1.drivernavigator.com'" when I was clicking scan now after installing the downloads you linked.

 

John_C21 the hardware id is ACPI\ATK0110



#10 JohnC_21

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Posted 17 December 2015 - 08:52 AM

That's the ASUS ACPI Utility that is used by the Motherboard but I could not find it on your MB's support site. Before you do this I would create a restore point and a System Repair Disk if you do not have one.

 

Go here. Click on the HDD icon and provide a junk email address. The download is direct from ASUS.



#11 Spongeee

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Posted 23 December 2015 - 06:00 AM

Hi John, I tried that download and it said the hardware wasn't supported. I also flashed the BIOS to see if that would help in any way but it didn't.

 

I should mention that I've checked the ethernet lights on the back of the PC and the router and they don't turn on which is making me think the hardware itself may be broken. Would I be able to replace the LAN/Network Interface card in the P5N-E SLI motherboard? Is it the express connection or the older style?



#12 OldPhil

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Posted 23 December 2015 - 08:15 AM

Took some seaching but may be onto something!

 

http://www.sevenforums.com/drivers/350316-looking-chipset-driver-nivida-650i-p5n-e-sli-mb.html

 

http://www.userdrivers.com/Motherboard/Nvidia-nForce-650i-SLI-Driver-15-57-WHQL-for-Windows-Vista-7-64-Bit/


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#13 JohnC_21

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Posted 23 December 2015 - 09:22 AM

That is a chipset LAN so there is no card attached to the motherboard. The only thing I can think of is to reinstall your Nforce drivers.

 

OldPhil posted the 32bit drivers but for 64bit I would go here.

 

http://www.nvidia.com/download/driverResults.aspx/30589/en-us

 

Investigating further it seems that utility is for something called MB remote, nothing associated with Ethernet.

 

If you still have trouble then I would try one of these.

 

http://plugable.com/products/usb2-e1000

 

Another option would be to boot a live linux disk and see if it picks up the Ethernet. That would rule out hardware if it works.


Edited by JohnC_21, 23 December 2015 - 09:29 AM.


#14 OldPhil

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Posted 23 December 2015 - 09:29 AM

It looked as if it covered many variations, none will work?


Edited by OldPhil, 23 December 2015 - 03:12 PM.

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