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Windows Will Not Start Up


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#1 mikecris

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Posted 25 July 2006 - 01:29 PM

Hello, I'm having a problem with my laptop. It turns on but windows won't start up. The screen just goes black and then it does nothing. Any suggestion would be greatly appreciated.

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#2 Enthusiast

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Posted 25 July 2006 - 01:37 PM

Does it show you the bios post before Windows starts?

If so, keep tapping F8 before Windows usually starts and see if you can get to safe mode.

#3 mikecris

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Posted 25 July 2006 - 02:28 PM

What's happening is that the computer will start, bring up the loading screen for windows, but instead of going to the user-choice screen where you can choose what user you want to log in as, it will go to a black screen with nothing on it. We've tried going in to safe mode, but it still starts normally, only with a black screen. And, when I say black screen, you can see "Safe Mode" in all four corners and you can move the mouse around and the pointer will move. It's really annoying, truthfully because it won't bring up the command prompt with DOS. I could fix it if I could get that to come up, but it just won't come up.

#4 Enthusiast

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Posted 25 July 2006 - 02:44 PM

Do you have a Windows XP installation disk to boot the computer with or the set of Windows XP boot disks?

How to obtain Windows XP Setup boot disks
http://support.microsoft.com/?kbid=310994

Can you bring up the task manager ctrl/alt/del in either mode?

Edited by Enthusiast, 25 July 2006 - 02:47 PM.


#5 usasma

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Posted 26 July 2006 - 12:57 PM

Once in Safe Mode - try pressing Ctrl-Alt-Del to bring up the Task Manager. If that works, you can use the "File" menu item to start a new task.

First one to try would be explorer.exe - to see if it'll bring up your desktop. Then you can try the cmd.exe to bring up the command prompt.

But, if it's the explorer.exe that isn't working - then it's a larger problem. I'd suggest doing a repair installtion of Windows XP at that point.

First check the laptop documentation about how to do a system recovery. They usually include this info for you - and it's different for each laptop. Also sometimes they use the terms destructive and non-destructive. You'll want to try the non-destructive method first (also known as the repair installation).
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