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BSOD and frequent hangs, please help!


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13 replies to this topic

#1 ace_k1

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Posted 14 December 2015 - 02:49 PM

Windows 8.1 x64 ?
Originally installed OS : Windows 8.1 (came pre-installed on system)
Age of system - 4 Months
CPU - Intel Core i7-4710HQ
Video Card
System Manufacturer - Lenovo Y50-70 (Laptop)
Exact model number - 20378

 

The problem started with BSOD showing iAstor.sys as the problematic file. The BSOD started appearing more frequently so I restored the OS back to initial state and downgraded from Windows 10 to Windows 8.1. But after a while the computer again started hanging frequently but no BSOD appeared. Please help.



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#2 ace_k1

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Posted 14 December 2015 - 02:54 PM

The video card is - NVIDIA GeForce GTX 960M



#3 jhayz

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Posted 15 December 2015 - 12:10 AM

Hi, what is the last BSOD error code or is it the same message as prior?

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.

 

Download Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


Tekken
 


#4 ace_k1

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Posted 15 December 2015 - 03:59 AM

Hi,

BSOD appeared again as I was posting here with same error message : iaStorA.sys. Also the system is hanging very frequently.

 

Following is the url generated by Speccy:

 

http://speccy.piriform.com/results/sCF6pavtMgN5IzqJjMTkjXT

 

Following is the MiniTollBox report :

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Wind Runner (administrator) on 15-12-2015 at 14:26:19
Running from "C:\Users\Wind Runner\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Model: 20378 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is enabled.
ProxyServer: http=localhost:49172;

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 5

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Kaustubh
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : IIMK.COM

Wireless LAN adapter Local Area Connection* 4:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 5A-86-87-40-77-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-86-87-40-77-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : IIMK.COM
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : B8-86-87-40-77-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : B8-86-87-40-77-5E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : IIMK.COM
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-76-1C-BA-FF-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cd8e:8113:587:eab4%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 172.20.33.79(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.248.0
   Lease Obtained. . . . . . . . . . : 15 December 2015 14:19:35
   Lease Expires . . . . . . . . . . : 23 December 2015 14:19:36
   Default Gateway . . . . . . . . . : 172.20.32.1
   DHCP Server . . . . . . . . . . . : 10.100.1.151
   DHCPv6 IAID . . . . . . . . . . . : 66090524
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-37-7B-B9-F0-76-1C-BA-FF-0C
   DNS Servers . . . . . . . . . . . : 172.20.1.1
                                       10.100.1.151
                                       10.100.1.152
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.IIMK.COM:

   Connection-specific DNS Suffix  . : IIMK.COM
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:172.20.33.79%6(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 100663296
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-37-7B-B9-F0-76-1C-BA-FF-0C
   DNS Servers . . . . . . . . . . . : 172.20.1.1
                                       10.100.1.151
                                       10.100.1.152
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1889:2997:53eb:deb0(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1889:2997:53eb:deb0%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 469762048
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-37-7B-B9-F0-76-1C-BA-FF-0C
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns1.iimk.ac.in
Address:  172.20.1.1

DNS request timed out.
    timeout was 2 seconds.
Name:    google.com.IIMK.COM
Address:  72.9.105.30


Pinging google.com [216.58.197.46] with 32 bytes of data:
Reply from 216.58.197.46: bytes=32 time=20ms TTL=55
Reply from 216.58.197.46: bytes=32 time=21ms TTL=55

Ping statistics for 216.58.197.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
Server:  dns1.iimk.ac.in
Address:  172.20.1.1

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com.IIMK.COM
Address:  72.9.105.30


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=303ms TTL=43
Reply from 206.190.36.45: bytes=32 time=306ms TTL=43

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 303ms, Maximum = 306ms, Average = 304ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...5a 86 87 40 77 5d ......Microsoft Hosted Network Virtual Adapter
 10...1a 86 87 40 77 5d ......Microsoft Wi-Fi Direct Virtual Adapter
  9...b8 86 87 40 77 5d ......Qualcomm Atheros AR956x Wireless Network Adapter
  8...b8 86 87 40 77 5e ......Bluetooth Device (Personal Area Network)
  3...f0 76 1c ba ff 0c ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      172.20.32.1     172.20.33.79     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      172.20.32.0    255.255.248.0         On-link      172.20.33.79    266
     172.20.33.79  255.255.255.255         On-link      172.20.33.79    266
    172.20.39.255  255.255.255.255         On-link      172.20.33.79    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      172.20.33.79    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      172.20.33.79    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 12    306 2001::/32                On-link
 12    306 2001:0:5ef5:79fb:1889:2997:53eb:deb0/128
                                    On-link
  3    266 fe80::/64                On-link
 12    306 fe80::/64                On-link
  6    266 fe80::5efe:172.20.33.79/128
                                    On-link
 12    306 fe80::1889:2997:53eb:deb0/128
                                    On-link
  3    266 fe80::cd8e:8113:587:eab4/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    266 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/15/2015 02:26:31 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:31Z. Error Code: 0x80070571.

Error: (12/15/2015 02:26:01 PM) (Source: Software Protection Platform Service) (User: )
Description: The rules engine failed to perform one or more scheduled actions.
Error Code:0x80070571
Path:SERIALIZE_INTERNAL
Arguments:<none>

Error: (12/15/2015 02:25:35 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:34Z. Error Code: 0x80070571.

Error: (12/15/2015 02:25:04 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:04Z. Error Code: 0x80070571.

Error: (12/15/2015 02:24:34 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:45Z. Error Code: 0x80070571.

Error: (12/15/2015 02:23:15 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:15Z. Error Code: 0x80070571.

Error: (12/15/2015 02:22:15 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-12-15T10:20:15Z. Error Code: 0x80070571.

Error: (12/15/2015 02:21:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: twinui.dll, version: 6.3.9600.17415, time stamp: 0x54503c45
Exception code: 0x80270249
Fault offset: 0x00000000002f497f
Faulting process id: 0xe08
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5

Error: (12/15/2015 02:21:18 PM) (Source: Software Protection Platform Service) (User: )
Description: The rules engine failed to perform one or more scheduled actions.
Error Code:0x80070571
Path:SERIALIZE_INTERNAL
Arguments:<none>

Error: (12/15/2015 02:21:16 PM) (Source: Software Protection Platform Service) (User: )
Description: The rules engine failed to perform one or more scheduled actions.
Error Code:0x80070571
Path:SERIALIZE_INTERNAL
Arguments:<none>


System errors:
=============
Error: (12/15/2015 02:26:31 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:31 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Error: (12/15/2015 02:26:29 PM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.


Microsoft Office Sessions:
=========================
Error: (12/15/2015 02:26:31 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:31Z

Error: (12/15/2015 02:26:01 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070571SERIALIZE_INTERNAL<none>

Error: (12/15/2015 02:25:35 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:34Z

Error: (12/15/2015 02:25:04 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:04Z

Error: (12/15/2015 02:24:34 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:45Z

Error: (12/15/2015 02:23:15 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:15Z

Error: (12/15/2015 02:22:15 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800705712015-12-15T10:20:15Z

Error: (12/15/2015 02:21:20 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.1766754c6f7c2twinui.dll6.3.9600.1741554503c458027024900000000002f497fe0801d13715a18c0f06C:\windows\Explorer.EXEC:\windows\system32\twinui.dll028b7771-a309-11e5-825f-b8868740775e

Error: (12/15/2015 02:21:18 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070571SERIALIZE_INTERNAL<none>

Error: (12/15/2015 02:21:16 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070571SERIALIZE_INTERNAL<none>


=========================== Installed Programs ============================


========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 8104.27 MB
Available physical RAM: 6310.55 MB
Total Virtual: 16296.27 MB
Available Virtual: 14413.44 MB

========================= Partitions: =====================================

1 Drive c: (Windows8_OS) (Fixed) (Total:447.72 GB) (Free:400.52 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:22.14 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:442.87 GB) (Free:433.46 GB) NTFS

========================= Users: ========================================
========================= Minidump Files ==================================

C:\windows\Minidump\121315-160125-01.dmp
C:\windows\Minidump\121515-110265-01.dmp
========================= Restore Points ==================================

13-12-2015 08:21:20 Windows Update

**** End of log ****
 



#5 ace_k1

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Posted 15 December 2015 - 11:57 AM

BSOD appeared again this time with the following error : KERNEL_DATA_INPAGE_ERROR (volmgrx.sys).

Also I have noticed, the system hangs only when I am using firefox.



#6 jhayz

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Posted 15 December 2015 - 10:51 PM

Make sure you have a backup of all your files externally as a safety precaution. Please checkmark List of Installed Programs by Minitoolbox next time then post the result. Go to cmd (command prompt) and type chkdsk /f/r hit Enter. Reboot computer and then let the it analyze and repair as this could take a while.


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#7 ace_k1

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Posted 16 December 2015 - 12:02 AM

Here's the list:
 
MiniToolBox by Farbar  Version: 02-11-2015
Ran by Wind Runner (administrator) on 16-12-2015 at 10:30:14
Running from "C:\Users\Wind Runner\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Model: 20378 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
CCSDK (HKLM-x32\...\{AE75190B-11B4-4F90-8254-DAB275CF2557}_is1) (Version: 1.0.3.4 - Lenovo)
CPUID CPU-Z 1.74 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CyberLink MediaStory (HKLM-x32\...\InstallShield_{55762F9A-FCE3-45d5-817B-051218658423}) (Version: 1.0.1314 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.0.4505 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM\...\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.)
Dependency Package Update (HKLM\...\{0788641D-D31A-478D-BB34-C41564AE9F93}) (Version: 1.6.36.00 - Lenovo Inc.) Hidden
Dependency Package Update (HKLM\...\{5252431C-288E-409D-ADCF-24407E0E6F70}) (Version: 1.6.32.00 - Lenovo Inc.) Hidden
Dependency Package Update (HKLM\...\{FFED38DF-94DC-4FF9-96C1-A6990EDA6B03}) (Version: 1.6.30.00 - Lenovo Inc.) Hidden
Dependency Package Update (HKLM-x32\...\{3117B53D-A409-4D99-A0DE-11A1A40696FA}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{4430150F-61B3-4142-BE04-EAC68C8DDA18}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{4ABFEC28-1554-493D-A84D-BEA21D8E6D6F}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{4AF6C9BC-D8DB-4286-94D9-474CE54ADAA2}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{503B47A9-E34A-4841-ADD7-417191D5DB5E}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{546FF45D-2467-4950-AAFB-0A06ACBB6B2C}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{5B2190E9-199D-450A-94B3-4D6826C770C2}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{5BEFE1E1-F597-4B79-913B-15FFDB25B744}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{63DE35C9-B080-4D03-B110-99E14FD35BCE}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{65316098-0220-4D5C-B37A-6136083A0897}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dolby Digital Plus Home Theater (HKLM\...\{7E3D8FA1-6092-469A-955B-68FC4A2C67CA}) (Version: 7.5.1.1 - Dolby Laboratories Inc)
Energy Manager (HKLM-x32\...\{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.5.0.23 - Lenovo) Hidden
Energy Manager (HKLM-x32\...\InstallShield_{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.5.0.23 - Lenovo)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.2.8.1124 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.80 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{0EC7F9CC-4741-45AE-9F55-6E9343F726F5}) (Version: 1.1.0.36960 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4029 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.2.1000 - Intel Corporation)
Kaspersky Internet Security (HKLM-x32\...\{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab)
Lenovo App Services (HKLM\...\Lenovo App Services) (Version: 0.200.7.619 - Lenovo)
Lenovo Dependency Package (HKLM\...\Lenovo Dependency Package_is1) (Version: 1.6.36.00 - Lenovo Group Limited)
Lenovo EasyCamera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10279 - Realtek Semiconductor Corp.)
Lenovo Experience Improvement (HKLM\...\LenovoExperienceImprovement) (Version: 1.0.19.0 - Lenovo)
Lenovo FusionEngine  (HKLM-x32\...\Lenovo FusionEngine) (Version: 1.0.13.0 - Lenovo, Inc.)
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo) Hidden
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\InstallShield_{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo)
Lenovo Motion Control (HKLM-x32\...\{A60E1DE0-2AD1-4BD3-BBCC-4FBB22FB6F85}) (Version: 2.5.1.0225 - PointGrab) Hidden
Lenovo Motion Control (HKLM-x32\...\InstallShield_{A60E1DE0-2AD1-4BD3-BBCC-4FBB22FB6F85}) (Version: 2.5.1.0225 - PointGrab)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.2619 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.2619 - CyberLink Corp.)
Lenovo PhoneCompanion (HKLM-x32\...\{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 1.2.0.2 - Lenovo) Hidden
Lenovo PhoneCompanion (HKLM-x32\...\InstallShield_{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 1.2.0.2 - Lenovo)
Lenovo Photo Master (HKLM-x32\...\{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 1.5.2624.01 - CyberLink Corp.) Hidden
Lenovo Photo Master (HKLM-x32\...\InstallShield_{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 1.5.2624.01 - CyberLink Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5630.52 - CyberLink Corp.) Hidden
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5630.52 - CyberLink Corp.)
Lenovo Settings (HKLM-x32\...\{42F8AFC3-7944-46CC-9689-94FF9869D0A7}) (Version: 1.0.0.52 - Lenovo) Hidden
Lenovo Settings (HKLM-x32\...\InstallShield_{42F8AFC3-7944-46CC-9689-94FF9869D0A7}) (Version: 1.0.0.52 - Lenovo)
Lenovo Updates (HKLM-x32\...\{A2E1E9F0-0B68-4166-8C7F-85B563B84DF4}) (Version: 1.1.0.61 - Lenovo) Hidden
Lenovo Updates (HKLM-x32\...\InstallShield_{A2E1E9F0-0B68-4166-8C7F-85B563B84DF4}) (Version: 1.1.0.61 - Lenovo)
Lenovo VeriFace Pro (HKLM\...\Lenovo VeriFace) (Version: 5.1.14.6181 - Lenovo)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0006.00 - Lenovo Group Limited) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0 - Mozilla)
NVIDIA GeForce Experience 2.1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.5 - NVIDIA Corporation)
NVIDIA Graphics Driver 345.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 345.05 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
Onekey Theater (HKLM-x32\...\{91CC5BAE-A098-40D3-A43B-C0DC7CE263FE}) (Version: 3.0.1.2 - Lenovo)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.314 - Qualcomm Atheros Communications)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.21243 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.20.815.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7195 - Realtek Semiconductor Corp.)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.1.8.0 - Lenovo Group Limited)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 3.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 16.18.9 - NVIDIA Corporation) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.5.0.9082 - Microsoft Corporation)
Skype™ 7.17 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.17.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.14.81 - Synaptics Incorporated)
Trezaa (HKLM-x32\...\{429B6B35-320D-41F2-AA7E-6B10D36055A1}) (Version: 1.0.0 - Trezaa)
UESDK (HKLM-x32\...\{EB3F6640-58AE-4886-B8BA-466B6939A933}_is1) (Version: 1.0.3.6 - Lenovo)
User Manuals (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo) Hidden
User Manuals (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Driver Package - Lenovo (ACPIVPC) System  (09/24/2013 19.29.2.34) (HKLM\...\EE9B1F2037C580F36D92FA431CC02BFF04C31F15) (Version: 09/24/2013 19.29.2.34 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (07/25/2013 10.30.0.288) (HKLM\...\6BCA401E9CBEED970D75F55FA5320F60D11984E9) (Version: 07/25/2013 10.30.0.288 - Lenovo)
 
**** End of log ****


#8 jhayz

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Posted 16 December 2015 - 12:23 AM

Run the chkdsk repair as suggested and let all important windows 8.1 updates complete or install successfully. Is Kaspersky a trial or paid version?

 

We need to verify the BSOD code faulting application or details.

 

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below. If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file
*Make sure to unticked automatically restart - press Ok

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this
link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.


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#9 ace_k1

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Posted 16 December 2015 - 03:32 AM

Hi,

 

Kaspersky's on trial but I am planning to buy it.

 

Here's the link for the dump files (only 3 of them were there) :

 

https://app.box.com/s/xg2qb35trmzcm51ch77p36nh95bvcrpu



#10 jhayz

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Posted 16 December 2015 - 04:33 AM

Run the checkdisk repair as suggested from my previous post and remove temporarily Kaspersky software then check the difference. The Windows Defender protection software will be enabled by default.


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#11 ace_k1

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Posted 17 December 2015 - 12:19 AM

Hi,

I ran the checkdisk repair, computer was working well for about 10 hours but then BSOD appeared again with error : iaStorA.sys



#12 jhayz

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Posted 17 December 2015 - 01:16 AM

Try removing Intel Rapid Storage by Add or Remove Programs. Post also a new speccy report and the checkdisk log next time please. http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html


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#13 ace_k1

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Posted 17 December 2015 - 05:37 AM

Speccy link : http://speccy.piriform.com/results/20CnbjefVGThxipZr1FMWkj

 

Checkdisk log :


TimeCreated : 17-12-2015 15:31:23
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is Windows8_OS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
                224000 file records processed.                                                        
              File verification completed.
                2233 large file records processed.                                   
                0 bad file records processed.                                     
              
              Stage 2: Examining file name linkage ...
                286664 index entries processed.                                                       
              Index verification completed.
                0 unindexed files scanned.                                        
                0 unindexed files recovered.                                      
              
              Stage 3: Examining security descriptors ...
              Cleaning up 50 unused index entries from index $SII of file 0x9.
              Cleaning up 50 unused index entries from index $SDH of file 0x9.
              Cleaning up 50 unused security descriptors.
              Security descriptor verification completed.
                31333 data files processed.                                           
              CHKDSK is verifying Usn Journal...
                35104720 USN bytes processed.                                                           
              Usn Journal verification completed.
              
              Stage 4: Looking for bad clusters in user file data ...
                223984 files processed.                                                               
              File data verification completed.
              
              Stage 5: Looking for bad, free clusters ...
                108575662 free clusters processed.                                                       
              Free space verification is complete.
              
              Windows has scanned the file system and found no problems.
              No further action is required.
              
               469465087 KB total disk space.
                34723092 KB in 146649 files.
                   99132 KB in 31334 indexes.
                       0 KB in bad sectors.
                  340215 KB in use by the system.
                   65536 KB occupied by the log file.
               434302648 KB available on disk.
              
                    4096 bytes in each allocation unit.
               117366271 total allocation units on disk.
               108575662 allocation units available on disk.
              
              Internal Info:
              00 6b 03 00 44 b7 02 00 19 4f 05 00 00 00 00 00  .k..D....O......
              a8 00 00 00 af 03 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              

TimeCreated : 16-12-2015 17:31:17
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is Windows8_OS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
                224000 file records processed.                                                        
              File verification completed.
                2240 large file records processed.                                   
                0 bad file records processed.                                     
              
              Stage 2: Examining file name linkage ...
                286892 index entries processed.                                                       
              Index verification completed.
                0 unindexed files scanned.                                        
                0 unindexed files recovered.                                      
              
              Stage 3: Examining security descriptors ...
              Cleaning up 36 unused index entries from index $SII of file 0x9.
              Cleaning up 36 unused index entries from index $SDH of file 0x9.
              Cleaning up 36 unused security descriptors.
              Security descriptor verification completed.
                31447 data files processed.                                           
              CHKDSK is verifying Usn Journal...
                33728832 USN bytes processed.                                                           
              Usn Journal verification completed.
              
              Stage 4: Looking for bad clusters in user file data ...
                223984 files processed.                                                               
              File data verification completed.
              
              Stage 5: Looking for bad, free clusters ...
                107113971 free clusters processed.                                                       
              Free space verification is complete.
              
              Windows has scanned the file system and found no problems.
              No further action is required.
              
               469465087 KB total disk space.
                40570420 KB in 148735 files.
                  100180 KB in 31448 indexes.
                       0 KB in bad sectors.
                  338603 KB in use by the system.
                   65536 KB occupied by the log file.
               428455884 KB available on disk.
              
                    4096 bytes in each allocation unit.
               117366271 total allocation units on disk.
               107113971 allocation units available on disk.
              
              Internal Info:
              00 6b 03 00 dc bf 02 00 54 60 05 00 00 00 00 00  .k......T`......
              a7 00 00 00 aa 03 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
            



#14 jhayz

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Posted 19 December 2015 - 07:08 AM

Stage 4: Looking for bad clusters in user file data ...
                223984 files processed.                                                               
              File data verification completed.
              
              Stage 5: Looking for bad, free clusters ...
                108575662 free clusters processed.                                                       
              Free space verification is complete.

              
              Windows has scanned the file system and found no problems.
              No further action is required.
              
               469465087 KB total disk space.
                34723092 KB in 146649 files.
                   99132 KB in 31334 indexes.
                       0 KB in bad sectors.

 

Speccy/SMART reporting

 
C4
Attribute name: 
Reallocation Event Count
Real value: 3
Current: 197
Worst: 197
Threshold: 0
Raw Value: 0000000003
Status: Good
 
C5
Attribute name: 
Current Pending Sector Count
Real value: 6
Current: 200
Worst: 200
Threshold: 0
Raw Value: 0000000006

 

 

There are still current pending sector count values which means they are either not able to be remapped by the drive firmware and can be considered unstable sectors (fixable or NOT) https://en.wikipedia.org/wiki/S.M.A.R.T.

 

Make a complete backup of your data ASAP. I would think that your laptop does have a recovery partition and also capable of creating recovery discs in the event that you would need to replace your hard drive. One last option you may need to do is running the WD diagnostic tool for your drive and use the extended test this time. http://support.wdc.com/downloads.aspx?lang=en We will see if the Pending sectors are successfully reallocated after.


Tekken
 





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