Hello! My computer will no longer open windows. It will not restore either. When I've attempted to get to safe mode, via the advanced tools and startup settings, it will not recognize that I am pushing 4 or f4 (or any other key for that matter). I found, somewhere on here I believe, a way to get to the safe mode screen using msconfig and was able to do do that, however, once I get to the black screen to choose safe mode, my arrow keys (or any other key) are not recognized and I'm stuck! I don't know where to go from here. I've already purchased a new computer, so I'm in no way worried about saving the old one, I just want all my files somehow!! I own a small business and all my files from my business are stuck on there, I need those! I'm not very tech savy, but I do follow directions well, if someone would PLEASE help me!! Thanks!