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Windows crashes on start-up, display/graphics issue


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#1 Brailer

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Posted 14 December 2015 - 06:45 AM

Hello,

I have a 5 year old desktop running Windows 7 64 bit.  For the past 6 months or so I would get the occasional error message "A display driver has crashed and failed to recover"  it would restart and work fine.   Now it looks like it finally broke for good, once I enter my password the display goes haywire and it bluescreens.  It goes into a restart loop for a while before finally getting back to the login screen.   Is this an easy fix like a new graphics card? 

 

Here's my system info if you need it: 

  • Processor
    • CPU_Name: Intel® Core™ i7-2600 CPU @ 3.40GHz
    • CPU_Manufacturer: GenuineIntel
    • CPU_Caption: Intel64 Family 6 Model 42 Stepping 7
    • CPU_Version:
    • CPU_ProcessorId: BFEBFBFF000206A7
    • CPU_CurrentClockSpeed: 1598MHz
    • CPU_AddressWidth: 64Bits
    • CPU_DataWidth: 64Bits
    • CPU_SocketDesignation: CPU 1
  • Verified Hardware Device against Order: VARIABLEXYZ
  • Verify Correct Processor Frequency

System Memory

BIOS Information


  • BIOS_Manufacturer: Alienware
  • BIOS_Name: BIOS Date: 05/25/11 09:41:30 Ver: 04.06.04
  • BIOS_Version1: A06
  • BIOS_Version2: ALWARE - 1072009

Motherboard Information


  • MB_Manufacturer: Alienware
  • MB_Product: 046MHW
  • MB_SerialNumber: ..CN6970215H0282.
  • MB_Version: A00

Video Adapter


  • Video_Caption: AMD Radeon HD 6900 Series
  • Video_AdapterRAM: 0MB
  • Video_DriverVersion: 8.850.0.0

Hard Drive(s)


  • ARRAY0
    • Disk_Model: ARRAY0
    • Disk_Size: 2000 GB
    • Disk_Partitions: 3
    • Disk_TotalHeads: 255
    • Disk_TotalCylinders: 243201
    • Disk_TotalTracks: 62016255
    • Disk_TracksPerCylinder: 255
  • ST32000641AS
    • Disk_Model: ST32000641AS
    • Disk_Size: 2000 GB
    • Disk_Partitions: 1
    • Disk_TotalHeads: 255
    • Disk_TotalCylinders: 243201
    • Disk_TotalTracks: 62016255
    • Disk_TracksPerCylinder: 255
  • ST32000641AS
    • Disk_Model: ST32000641AS
    • Disk_Size: 2000 GB
    • Disk_Partitions: 1
    • Disk_TotalHeads: 255
    • Disk_TotalCylinders: 243201
    • Disk_TotalTracks: 62016255
    • Disk_TracksPerCylinder: 255

Optical Drives / Other Storage


  • PLDS DVD+-RW DH-24ABS

OperatingSystem: MS Windows 7 Home Premium Edition

DirectXVersion: DirectX 11

IRQ Configuration


  • 0 System timer
  • 1 -empty-
  • 2 -empty-
  • 3 -empty-
  • 4 -empty-
  • 5 Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
  • 6 -empty-
  • 7 -empty-
  • 8 System CMOS/real time clock
  • 9 -empty-
  • 10 -empty-
  • 11 -empty-
  • 12 -empty-
  • 13 Numeric data processor
  • 14 -empty-
  • 15 -empty-
  • 16 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
  • 16 Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
  • 16 Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
  • 16 Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
  • 17 DW1525 (802.11n) WLAN PCIe Card
  • 18 VIA 1394 OHCI Compliant Host Controller
  • 19 Intel® Desktop/Workstation/Server Express Chipset SATA RAID Controller
  • 19 JMicron JMB36X Controller
  • 22 High Definition Audio Controller
  • 23 Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
  • 190 Microsoft ACPI-Compliant System

Miscellaneous

Final Checks

Installed Devices Drivers


  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Realtek High Definition Audio, 2-15-2011, 6.0.1.6309
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
  • HID-compliant device, 6-21-2006, 6.1.7601.17514
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Realtek PCIe GBE Family Controller, 3-22-2010, 7.18.322.2010
  • PLDS DVD+-RW DH-24ABS, 6-21-2006, 6.1.7601.17514
  • VIA 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7601.17514
  • Intel® Desktop/Workstation/Server Express Chipset SATA RAID Controller, 9-13-2010, 10.0.0.1046
  • ARRAY0, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  • ST32000641AS, 6-21-2006, 6.1.7600.16385
  • USB Input Device, 6-21-2006, 6.1.7601.17514
  • DW1525 (802.11n) WLAN PCIe Card, 8-11-2009, 8.0.0.144
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  • JMicron JMB36X Controller, 8-10-2010, 1.17.58.2
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • ST32000641AS, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Intel® Core™ i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385
  • AMD High Definition Audio Device, 11-17-2010, 7.12.0.7700
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • AMD Radeon HD 6900 Series, 4-19-2011, 8.850.0.0


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#2 ranchhand_

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Posted 14 December 2015 - 08:08 AM

Try to boot into Safe Mode; if you can, use Safe Mode With Networking option. Then delete the old vid card drivers and install updated drivers from the manufacturer's website.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#3 Brailer

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Posted 14 December 2015 - 09:34 AM

Hi ranchand,

 I unistalled the drivers and tried to reinstall them but every time it tries to install the AMD catalyst install manager  I get  "failed to load detection driver" and it fails.  Anything else I can try?



#4 Brailer

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Posted 14 December 2015 - 11:58 AM

Ok, after playing around a bit if I unistall the drivers and restart it boots up normally.  The display is still messed up but it doesn't bluescreen.  It automaticly redownloads the drivers and restarts again, it gets to the Starting Windows screen then goes black.  If I keep the drivers uninstalled I seem to have most functionality, just the terrible display to deal with.



#5 ranchhand_

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Posted 14 December 2015 - 10:29 PM

 

I get  "failed to load detection driver" and it fails.

Sounds like you are using the automatic, "we will detect and install the proper drivers" service on the website; try accessing the website and download the drivers to your hard  drive, then install them.

 

If I keep the drivers uninstalled I seem to have most functionality, just the terrible display to deal with.

That tells us a lot. In effect, you are using the generic drivers that would have been used in Safe Mode, that is why the text and screen are so primitive. So that indicates that you have a video driver problem.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#6 Brailer

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Posted 15 December 2015 - 04:47 AM

I think it's more than just drivers, even with the drivers removed the display is more than just primitive it looks like it's on the verge of failing.  I've attached some pics of what if that helps..

 

 

Attached File  pic1.jpg   72.48KB   0 downloads

 

 

Attached File  pic2.jpg   119.29KB   0 downloads



#7 ranchhand_

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Posted 15 December 2015 - 10:56 AM

Yeah, that looks pretty bad.

I am assuming that you do not have crossfire and 2 video cards in your desktop. So...try removing the video card itself, take a soft pencil eraser and gently stroke the contacts, blow out the slot and reinsert. See if that helps.

I looked up the Alienware mobo specs as best I could, and I am not clear it that board has integrated video or not; if it does, remove the card and try booting using the mobo video to see what results you get.

Also, reinstall the drivers manually, not through the automatic internet setup. Since the new drivers have not been used because of a downloading problem with the website, that has not really been tested. If, after all that, the same problem exists, I suspect that your video card will need replacing. If you could possibly get a different card (even borrow one from a friend) and swap it out temporarily to test, that would be great, but I know that is a difficult task.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#8 Brailer

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Posted 16 December 2015 - 06:47 AM

Took out the graphics card dusted everything off and put it back, now when I hit the power button all I get is 2 beeps that keep repeating.  Took it out and put it back again and checked everything else for a loose connection but still just beeping.  I think reinserting it finished breaking it.  Hopefully the new card I ordered will do the trick otherwise I'll take it in and let a pro figure out where I screwed up lol.



#9 ranchhand_

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Posted 16 December 2015 - 10:07 AM

Thanks for the update; please post back if that fixes the problem or not, we all can learn that way!


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#10 535cheetah

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Posted 16 December 2015 - 07:03 PM

I had a similar problem a few years ago, my graphics card ended up just being kaput - it was old. I dont know if i would recommend this but I have heard of people baking their cards in the oven to get a little bit more use out of them lol. alot of times the extreme heating and cooling all the time of cards will break solider points... 



#11 Brailer

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Posted 17 December 2015 - 10:21 AM

I eventually figured out 2 beeps meant no memory detected. Messing with the graphics card kicked up a lot of dust and some of it settled in the wrong spot. Removed the memory cards, blew out the slots and was back to my original problem.  Switched out my AMD Radeon HD 6950 for a GeForce GT 730 and everything seems fine.

 

Thanks!






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