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Help? Error Messages When Opening Programs, Can't get rid of this Malware.


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2 replies to this topic

#1 MikeShort

MikeShort

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Posted 14 December 2015 - 03:43 AM

Hi there, first time poster because first time I can't fix the problem.

Upon start-up I receive error messages:
"c:\progra~3\{71a19~1\171~1.0\sime.dll is either not designed to run on Windows or it contains an error, Try installing the program again using the original installation media or contact your system administrator or the sodftware vendor for support.

 

I get this error a dozen times on startup and when opening any program.

 

Also when navigating Google Chrome new tabs and websites are opened when I click on anything.

 

As such I am messaging from an old notebook. I've been reading some other forums to try and solve the problem myself to no avail.

 

I have tried antimalwarebytes, CCleaner and RKill before using Tweaking Windows Repair but clearly I'm not sure what I'm doing and the problem persists.

Should I need to post reports to this forum is it safe to copy these files to a usb stick from the infected machine and move them to this notebook?

 

If anyone can help it would be massively appreciated.
Mike.


Edited by hamluis, 14 December 2015 - 07:16 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Jaycan

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Posted 14 December 2015 - 05:37 AM

Hello and Welcome ..

 

You need more assistance with this infection. Other advanced tools are available but they cannot be used in this forum.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs, copy and paste both logs with your new topic.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT Here, for assistance by the Malware Response Team only.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.

If you cannot produce any of the required logs...start the new topic anyway.

Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them then describe your problem. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After posting these, please reply back in this thread with a link to the new topic so we can close this one, so any unwanted advice will not be posted.

 

The Malware Response Crew will be able to remove your infections and clean your system.

 

Thank You -



#3 dc3

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Posted 14 December 2015 - 08:51 AM

Before starting a topic in the Malware Removal Logs forum let's take a look to see what may be happening.
 
Please post the Malwarebytes Antimalware log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
================
 

Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.
 
================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 14 December 2015 - 08:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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