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PowerPoint 2003

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2 replies to this topic

#1 cedricriddle


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Posted 13 December 2015 - 02:27 PM

Hi there,


We have around 50 users here that work from home via a Microsoft terminal server and in the office on Microsoft PowerPoint 2003 presentations.  Lately we have had about 10 users getting corrupt Powerpoint files AFTER they had worked on the file via the terminal server the night before.  I think this is related to them working on the file remotely but have no idea how this could be caused.  The most frequent error appears when trying to edit data behind charts 'The server application, source file, or item can't be found, or returned an unknown error. You may need to reinstall the server application'.


I've researched the error and found it on Microsofts website but they implicate Norton Antivirus as the culprit.  We do not have and AV software on the Terminal server or the fileserver where the files is stored so I have to rule this out.  Does anyone have any ideas?

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#2 sflatechguy


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Posted 13 December 2015 - 02:49 PM

What kinds of changes are they making to the PowerPoint files? The error often occurs when some other file type is embedded in the PowerPoint slide, usually an Excel spreadsheet or a PDF, and usually results when the object is not embedded properly.

#3 perseoscire


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Posted 15 December 2015 - 11:33 AM

Apply guide or software developed for restoring corrupted .ppt and .pptx files PowerPoint Repair Toolbox https://www.repairtoolbox.com/powerpointrepair.html


Manually restoration guide...


1. Launch your Microsoft PowerPoint by double-clicking on its desktop icon. Create a new blank presentation and click on the "Insert" tab to select the "Slides from Files." This will launch a dialog box.

2. Browse the dialog box to locate your corrupted PowerPoint file. Click on the "Insert All" option. Click on "Insert to insert individual slides" in case the first option does not work. Go to the next Step if the program still refuses to open your corrupted PowerPoint file.

3. Use Microsoft Word to open the corrupted PowerPoint file. This usually works if the presentation is text-heavy. Click "Start" and launch Word from the list of programs. Click "File" and then click "Open." Browse files to locate your corrupt PowerPoint file. When you locate it, double-click on it. This will only restore the text part of the corrupted PowerPoint presentation. Go to the next Step if this does not work.

4. Move your corrupted PowerPoint file to a flash drive, external hard drive or another drive on your hard disk. Right-click on your PowerPoint file and click on "Copy." Navigate to your chosen alternative location, right-click on a blank space, and click on "Paste." Open the PowerPoint file. Proceed with the next Step if you cannot open the file.

5. Rename your PowerPoint file by right-clicking on it and selecting "Rename." Oftentimes, a simple rename will help troubleshoot the issues associated with the corrupted file.

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