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Random BSODs after reinstalling OS


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#1 milosz86f

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Posted 13 December 2015 - 02:20 PM

Hello.

 

My problems started some time after I migrated to a new HDD (Samsung SSD 850 EVO 250GB) I wanted to replace my old magnetic hard drive. I installed the OS again and in the beginning (a month or so...) I didn't have any problems. Then the blue screens started to appear once in a blue moon, at the beginning no more than 1-2 per month, now I had 2 in 3 days. The ONLY software changes I seem to recall are installing WampServer app to create a local host to practice HTML coding, even though the first BSOD was not long after I installed it, since it's not a driver and the BSODs appear even when the server isn't active (I have to manually start it) I doubt it's related. I also updated my motherboard BIOS to the latest version, before the new OS install. When the new install was complete I downloaded only the latest manufacturers drivers for all my hardware.

 

My system is up to date, every critical update installed.

 

OS: Windows 7 SP1 x64 (both before migration and now)

Original install date: 23-10-2015

MB: ASUS M5A99X EVO

CPU: AMD Phenom II X4 965

GPU: ASUS GeForce GTX 760

PSU: BeQuiet! Straight Power 500W

 

My GPU and PSU are new, the rest is much older :)

 

It's a desktop PC naturally.

 

When I go to work tomorrow I'll launch the driver verifier too.

 

The Windows report after a BSOD reboot:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1045
 
Additional information about the problem:
  BCCode: d1
  BCP1: FFFFF88005F8F000
  BCP2: 0000000000000002
  BCP3: 0000000000000000
  BCP4: FFFFF8800487B242
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
It also generated an xml file that "helps decribe the problem" that I included in the attachments :)
 
Please help me make sense of this, I never had any BSODs (for years) on my previous (yet almost the same) system.

Attached Files


Edited by milosz86f, 13 December 2015 - 05:00 PM.


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#2 usasma

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Posted 15 December 2015 - 07:01 AM

Only 258 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

The memory dump info captured in the WER section of MSINFO32 blame Rt64Win7.sys (the actual memory dumps also blame this driver).

This driver belongs to your Ethernet controller (wired connection).

Please:

- download a fresh copy of the latest version from the Asus support website for your system.  If they do not have one, you can also download it from the Realtek website (it's the Gigabit Ethernet/GBE controller)

- uninstall the current drivers from Control Panel...Programs and Features.  Then check in Device Manager and make sure it's uninstalled from there also.

- then install the freshly downloaded driver

- monitor for further BSOD's

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ctac32k.sys                 Wed Jul  2 04:38:22 2008 (486B3E7E)
Creative Audio Driver}http://support.creative.com/
http://www.carrona.org/drivers/driver.php?id=ctac32k.sys
 


Analysis:
The following is for informational purposes only.
**************************Sun Dec 13 12:58:32.280 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121315-8314-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 8:07:54.826
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+7b242 )
BugCheck D1, {fffff88005f8f000, 2, 0, fffff8800487b242}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff88005f8f000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800487b242, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+7b242
  BIOS Version                  1708
  BIOS Release Date             04/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99X EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 11 17:43:31.764 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121115-9157-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 4:48:16.935
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+7b242 )
BugCheck D1, {fffff88005d8f000, 2, 0, fffff88004166242}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff88005d8f000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004166242, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+7b242
  BIOS Version                  1708
  BIOS Release Date             04/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99X EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  3 13:46:52.072 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120315-8127-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 2:08:26.648
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+7b242 )
BugCheck D1, {fffff88005d8f000, 2, 0, fffff8800467b242}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff88005d8f000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800467b242, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+7b242
  BIOS Version                  1708
  BIOS Release Date             04/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99X EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 25 15:51:07.533 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112515-8845-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 3:34:34.079
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+7b242 )
BugCheck D1, {fffff88005d8f000, 2, 0, fffff8800539c242}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff88005d8f000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800539c242, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+7b242
  BIOS Version                  1708
  BIOS Release Date             04/10/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99X EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sun Dec 13 12:58:32.280 2015 (UTC - 5:00)**************************
ctac32k.sys                 Wed Jul  2 04:38:22 2008 (486B3E7E)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
asmtxhci.sys                Wed Sep 14 03:36:09 2011 (4E705969)
asmthub3.sys                Wed Sep 14 03:36:19 2011 (4E705973)
emupia2k.sys                Fri Feb 28 14:18:10 2014 (5310E0F2)
ctsfm2k.sys                 Fri Feb 28 14:18:18 2014 (5310E0FA)
ctoss2k.sys                 Fri Feb 28 14:18:36 2014 (5310E10C)
ha20x2k.sys                 Fri Feb 28 14:20:28 2014 (5310E17C)
ctaud2k.sys                 Fri Feb 28 14:21:10 2014 (5310E1A6)
ctprxy2k.sys                Fri Feb 28 14:21:13 2014 (5310E1A9)
CTEXFIFX.SYS                Fri Feb 28 14:22:27 2014 (5310E1F3)
CT20XUT.SYS                 Fri Feb 28 14:22:32 2014 (5310E1F8)
CTHWIUT.SYS                 Fri Feb 28 14:22:37 2014 (5310E1FD)
ehdrv.sys                   Mon Jul 13 09:54:18 2015 (55A3C30A)
epfwwfpr.sys                Mon Jul 13 09:55:05 2015 (55A3C339)
eamonm.sys                  Thu Jul 23 05:45:10 2015 (55B0B7A6)
em015_64.dat                Thu Aug  6 05:05:59 2015 (55C32377)
nvlddmkm.sys                Fri Oct  2 21:54:49 2015 (560F3569)
em018_64.dat                Tue Nov 17 05:00:27 2015 (564AFABB)
em006_64.dat                Tue Nov 17 09:57:46 2015 (564B406A)
http://www.carrona.org/drivers/driver.php?id=ctac32k.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
http://www.carrona.org/drivers/driver.php?id=ha20x2k.sys
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=em015_64.dat
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=em018_64.dat
http://www.carrona.org/drivers/driver.php?id=em006_64.dat
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 milosz86f

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Posted 15 December 2015 - 07:40 AM

Hey,

 

When I'll get back home from work I'll get into all of that but I remember that when clicking on Windows Update in My Computer properties I don't see any critical updates available, maybe 8-9 optional ones. Whenever new hotfixes are released I get notified by ESET NOD32 software... but I'll check again, maybe I'll go to the windows update site directly to see if that makes any difference.

 

I'm also fairly sure that I downloaded the latest ethernet drivers from the ASUS site (at least the ones listed for my motherboard model). I'll re-check but if that's the case then I'll try finding other ones, perhaps directly on Realtek site as you suggested.

 

As for the Creative driver, let me see if I understand you correctly: technically they don't seem to be the cause of the problem but since they're quite old you'd like me to update them just in case? If that's the case then it might be difficult since my audio card (SB X-Fi Xtreme Music) is a very old model and I also searched for the newest available drivers on the Creative website before installing anything after the format - so I'm not sure if I'll be able to find anything newer (at least dedicated for my exact hardware).

 

Please correct me if I got something wrong or missed something from your reply.


Edited by milosz86f, 15 December 2015 - 07:42 AM.


#4 usasma

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Posted 15 December 2015 - 08:46 AM

You may not have the same numbers as I suggested - but the point is that you've checked.

If you're uncertain about the optional updates - install them anyway.

 

Remove the ethernet drivers and install a fresh set. This will help to see if the original drivers were corrupted.

The other possibilities are that something else is messing with the networking, or there may be a hardware problem with the networking card.

The next step (if the drivers dont' fix things) would be to run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Older drivers cause more problems than newer drivers.  That being the case, W7 is more stable with older drivers than the newer OS's

In this case the ctac32k.sys dates from before the release of W7 - so we have to wonder if it's compatible with W7

Finally, I've seen problems with the older Creative drivers over the last couple of years - so I suspect them when I see them.

 

If there are no newer drivers, and you still want to check the device, the test would be to uninstall the software for the card and then physically remove the card from the system.

If the problem stops then, you'll have found the incompatibility.  If it doesn't fix it, you can always reinstall it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 milosz86f

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Posted 15 December 2015 - 02:46 PM

OK, for now I installed most of the optional updates (skipped those that have to do with upgrading to Windows 10 etc.), though I still don't have any additional updates available, I don't see how I could be missing about ~100 updates...

 

I also uninstalled the Asus Ethernet drivers, even though they actually were the latest available on Asus site for my motherboard but the driver date in Device Manager for them was 23-08-2011. The ones installed from the Realtek site have a date of 01-10-2015... I bet 4 years could make a difference :)

 

When it comes to my Creative drivers, it's like I said - they are the latest available for my X-Fi Xtreme Music and it's not like I can get them from somewhere else (like in the case of my Ethernet drivers) - so unless you recommend I install an even older version than I'm out of ideas... (hopefully they are not the cause of the problem)

 

Will continue to await any more BSODs... but in regards to the driver verifier, like I said in my first post, I enabled it yesterday, following the instructions from this forum:

 

http://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

 

Can I assume that it's fine to leave it enabled for now?


Edited by milosz86f, 15 December 2015 - 02:56 PM.


#6 usasma

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Posted 16 December 2015 - 06:04 AM

Please check the numbers in the systeminfo report - those are the numbers that I use.

They DO NOT directly equate to the number of Windows Updates installed (I've checked this on W10 - and the numbers are very different)

Unless you're having problems with Windows Update, don't worry about the numbers.

If Windows Update is working and it says you're OK - then believe it.

 

Leave Driver Verifier enabled for a day or two - longer just isn't worth the trouble.

 

AFAIK - the only way to test the audio card is to remove it's software, then remove the card from the system.

If the problem goes away, then it must have been the audio card/drivers that were to blame.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 milosz86f

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Posted 16 December 2015 - 09:02 AM

OK, will let you know if any more BSODs occur.

 

About the driver verifier... after reading the instructions on this forum for the first time I though it was some kind of running test like Memtest or something like that, that when you check the specific boxes and then reboot the computer that it was gonna continously run (that Windows was not gonna start until I stop the test) but from what I see it runs in the background and only when I actually start something, some program or other app...

 

You said that it wasn't worth the trouble leaving it enabled for more than 2 days, so am I to assume that my system booting longer and other programs seeming to "think" longer / start slower is related to the driver verifier putting those app drivers to some kind of stress tests?


Edited by milosz86f, 16 December 2015 - 09:03 AM.


#8 usasma

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Posted 16 December 2015 - 09:37 AM

Driver Verifier is a stress test for drivers.

It will, if it finds a problem with a driver, cause a BSOD

It runs until you turn it off (using the "Delete existing settings" option when you launch verifier.exe - and then reboot)

Since it's stress testing drivers, it's not unusual for the system to be more sluggish.

 

I say don't leave it running for more than 2 days as I don't think it's much more likely to crash after 2 days than it was to crash in the first 2 days.
I chose 2 days (actually at first it was 36 hours), just to be sure that any scheduled tasks that occurred every 24 hours would launch (and their drivers would be tested).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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