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Something's screwing with my drivers (I presume)


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8 replies to this topic

#1 thebiggestfailure

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Posted 13 December 2015 - 12:46 PM

Something's wrong with my laptop.  And it's starting to get aggravating now.  Here's some problems I keep having:

 

Windows Explorer

  • Keeps stalling and eventually stops loading everything.
  • When I hover over certain files (usually videos, and Open With... in menus), it completely freezes and I have to restart it just to reload it.
  • Icons on the desktop don't show up half the time.
  • I have to restart it at least 3 times a day.

Other various drivers

  • Sound stops working at some points
  • Touchpad stops working for a few seconds
  • Printer drivers have to be restarted to print
  • Brightness level adjustment doesn't work, and usually it'll only dim the monitor down to the lowest level, and I have to restart it just to bring it back up.
  • Service Host: Remote Procedure Call and COM Surrogate are always taking up CPU and Memory Usage.
  • I constantly have to restart my computer.

Please help.  I have no idea what's going on.


Edited by thebiggestfailure, 13 December 2015 - 12:55 PM.


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#2 cmptrgy

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Posted 13 December 2015 - 12:53 PM

Did you upgrade to Win10 from a prior OS?

--- If so what was the prior OS?

--- What procedure was used for the upgrade?



#3 thebiggestfailure

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Posted 13 December 2015 - 12:57 PM

Yes.  I bought the laptop in April of 2013, and it came with Windows 8.  I upgraded to Windows 8.1, then Windows 10.

 

They were both notifications saying that I could update my computer.  I ignored both for a little bit, but then I upgraded it after a few months, just to make sure that the OS was patched if there were any bugs.



#4 Venosaur

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Posted 13 December 2015 - 01:15 PM

It looks like need to update drivers to windows 10.



#5 cmptrgy

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Posted 13 December 2015 - 01:54 PM

Go to Device Manager and look for any Yellow or Red markers on any items

Go to the manufacturers and look for Windows 10 drivers for your make/model

 

Are you within the 30-day time period in which you could revert back to your prior OS?

--- If so would you consider doing that?



#6 thebiggestfailure

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Posted 13 December 2015 - 05:40 PM

No, I'm not.



#7 cmptrgy

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Posted 13 December 2015 - 07:57 PM

"No, I'm not." That's fine.

Can you follow up on

"Go to Device Manager and look for any Yellow or Red markers on any items

Go to the manufacturers and look for Windows 10 drivers for your make/model"



#8 thebiggestfailure

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Posted 14 December 2015 - 06:21 PM

Just to be clear, I meant that I wasn't within the 30 day reversal period.

 

lEjWMGe.png

Here's my drivers - they look fine.  I'll check Lenovo's website now.

 

Edit: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/IdeaPad-P-Series-laptops/IdeaPad-P400-Touch-Notebook?

Found them.


Edited by thebiggestfailure, 14 December 2015 - 06:23 PM.


#9 wfallon

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Posted 19 December 2015 - 10:56 PM

They may not have the Yellow Triangle Warning, but that doesn't mean that they are up to date.

 

Go to the laptop manufacturers support page.

 

Go to the Dev Mgr, start with the video first (Intel 4000) match your driver to the latest on the support page, if yours is older update it.

 

Now here's the unpleasant part, do that for all the drivers that match the problems that you are having.

 

If that fails to correct the problems, you'll have to do a reinstall. Do a clean one, save all your stuff, and get a fresh Win 10 ISO here:

 

     https://www.microsoft.com/en-us/software-download/windows10

 

You will still have to update your drivers.

 

From all the problems you are having I suspect you just had a bad install.

 

Bill






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