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Sound coming through speakers and laptop at the same time


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8 replies to this topic

#1 Skorilla!

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Posted 13 December 2015 - 11:04 AM

Hi, I've tried multiple things to try and sort out this problem, but none of them worked so far;

 

In Realtalk HD Audio Manager the "ANALOG" jacks are greyed out and unclickable, there's no little folder by it, and there are no advanced options anywhere, there's also nothing to right-click there.

 

There's no Headphone option in Audio Devices, even when they're plugged in.

 

I uninstalled and reinstalled the sound drivers, I updated them, didn't change a thing.

 

I tried setting "ForceDisableJD" in the registry to FF, 00, 01, 11, none of them worked.

 

I tried changing "EnableDynamicDevices" in Global Settings of the registry to zero, this also didn't work.

 

I'm running Windows 10 on a Toshiba C850D - 11Q, it's 64bit, with AMD High Definition Audio Device, and Realtek High Definition Audio

 

Pleas can anyone help?



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#2 Wolverine 7

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Posted 13 December 2015 - 01:59 PM

Something strange going on,dont think the soundcard should be able to do that...maybe other driver issues are involved,you could try updating the chipset driver.

 

Are their restore points to go back to?If so you could restore back to before the problem.



#3 Skorilla!

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Posted 14 December 2015 - 07:16 PM

Something strange going on,dont think the soundcard should be able to do that...maybe other driver issues are involved,you could try updating the chipset driver.

 

Are their restore points to go back to?If so you could restore back to before the problem.

I just installed a driver updater for AMD, that didn't work either...



#4 Captain_Chicken

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Posted 14 December 2015 - 08:57 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.


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#5 Skorilla!

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Posted 15 December 2015 - 07:26 AM

After having a brief look at the results and seeing some failed application launches, it's worth noting that Windows 10 Shazam doesn't launch anymore, so the Shazam I use now is through Blue Stacks...

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Nemo (administrator) on 15-12-2015 at 12:13:39
Running from "C:\Users\Lloyd\Downloads"
Microsoft Windows 10 Home  (X64)
Model: SATELLITE C850D-11Q Manufacturer: TOSHIBA

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/15/2015 12:09:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: taskhostw.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x56540c3b
Exception code: 0xc0000005
Fault offset: 0x0000000000022ef7
Faulting process ID: 0x1c2c
Faulting application start time: 0xtaskhostw.exe0
Faulting application path: taskhostw.exe1
Faulting module path: taskhostw.exe2
Report ID: taskhostw.exe3
Faulting package full name: taskhostw.exe4
Faulting package-relative application ID: taskhostw.exe5

Error: (12/15/2015 12:13:54 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddWin32ServiceFiles: Unable to back up image of service rpcnetp since QueryServiceConfig API failed
System Error:  The system cannot find the file specified.

Error: (12/15/2015 12:13:54 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:  Access is denied.
.
Error: (12/14/2015 03:12:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MR_BRAINWASH)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.

Error: (12/14/2015 03:08:35 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MR_BRAINWASH)
Description: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/14/2015 01:52:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddWin32ServiceFiles: Unable to back up image of service rpcnetp since QueryServiceConfig API failed
System Error:  The system cannot find the file specified.
.
Error: (12/14/2015 01:52:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:  Access is denied.

Error: (12/14/2015 03:10:55 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (12/13/2015 08:39:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MR_BRAINWASH)
Description: Activation of application Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/13/2015 08:39:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MR_BRAINWASH)
Description: Activation of application Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

System errors:
=============
Error: (12/15/2015 11:57:16 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}

Error: (12/15/2015 03:18:24 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_243b5 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/15/2015 03:18:24 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/15/2015 12:13:25 AM) (Source: Service Control Manager) (User: )
Description: The Delivery Optimization service did not respond on starting.

Error: (12/15/2015 12:12:56 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}

Error: (12/15/2015 12:09:19 AM) (Source: Service Control Manager) (User: )
Description: The SetupARService service failed to start due to the following error: %%1053

Error: (12/15/2015 12:09:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the SetupARService service to connect.

Error: (12/15/2015 12:07:00 AM) (Source: DCOM) (User: MR_BRAINWASH)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (12/15/2015 12:06:59 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_134b3c service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/15/2015 12:06:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (12/15/2015 12:09:17 PM) (Source: Application Error)(User: )
Description: askhostw.exe10.0.10586.05632d756ntdll.dll10.0.10586.2056540c3bc00000050000000000022ef71c2c01d137316b20d2d 7C:\WINDOWS\system32\taskhostw.exeC:\WINDOWS\SYSTEM32\ntdll.dll45d63cfa-ff3a-457a-9f92-b894d14ff217

Error: (12/15/2015 12:13:54 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddWin32ServiceFiles: Unable to back up image of service rpcnetp since QueryServiceConfig API failed
System Error: The system cannot find the file specified.

Error: (12/15/2015 12:13:54 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:  Access is denied.

Error: (12/14/2015 03:12:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MR_BRAINWASH)
Description: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy+App

Error: (12/14/2015 03:08:35 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MR_BRAINWASH)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (12/14/2015 01:52:06 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddWin32ServiceFiles: Unable to back up image of service rpcnetp since QueryServiceConfig API failed
System Error:  The system cannot find the file specified.

Error: (12/14/2015 01:52:06 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details: AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:  Access is denied.

Error: (12/14/2015 03:10:55 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (12/13/2015 08:39:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MR_BRAINWASH)
Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147023174

Error: (12/13/2015 08:39:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MR_BRAINWASH)
Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147023174

CodeIntegrity Errors:
===================================
  Date: 2015-12-15 00:18:40.968
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-09 01:33:31.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-08 01:43:29.590
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-08 01:40:21.018
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-08 01:36:35.360
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-07 17:19:29.580
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-07 17:03:27.559
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-07 17:00:33.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-07 16:22:40.097
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
AMD Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 20.0.18.1035 - Bitdefender)
Bitdefender Total Security 2016 (HKLM\...\Bitdefender) (Version: 20.0.23.1252 - Bitdefender)
BlueStacks App Player (HKLM-x32\...\{D7E3588F-25E6-4A93-8B1C-596F7951CA38}) (Version: 0.10.7.5601 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33268) (Version: 3.6.1.33268.15 - Intel)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-GB)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Premium Sound HD (HKLM\...\{94F03B8E-CB73-4653-AFE9-79112C01FED2}) (Version: 1.12.4600 - SRS Labs, Inc.)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.6.1001.2015 - Realtek)
Realtek Ethernet Diagnostic Utility (HKLM-x32\...\{DADC7AB0-E554-4705-9F6A-83EA82ED708E}) (Version: 2.0.2.11 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6794 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.30136 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0020 - REALTEK Semiconductor Corp.)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Spotify (HKCU\...\Spotify) (Version: 1.0.19.106.gb8a7150f - Spotify AB)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.16.3 - Synaptics Incorporated)
tinySpell 1.9.60 (HKLM-x32\...\tinySpell_is1) (Version:  - KEDMI Scientific Computing)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.00.0007.00002 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.0.0.6414 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.00.6425 - Toshiba Corporation)
TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.10 - TOSHIBA)
Toshiba Password Utility (HKLM-x32\...\InstallShield_{6D35FF17-A8B3-43D3-917E-5A1F2C3FB628}) (Version: 2.00.910 - Toshiba Corporation)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.8.17.640104 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.2.0.54043005 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{B8C8422F-01F1-4791-B084-047AAFF9BFCC}) (Version: 2.4.4 - TOSHIBA)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0012 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.00.0002.32002 - Toshiba Corporation)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.1.0.12-A - Toshiba Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 36%
Total physical RAM: 5731.26 MB
Available physical RAM: 3664.61 MB
Total Virtual: 6691.26 MB
Available Virtual: 4462.54 MB

========================= Partitions: =====================================
1 Drive c: (TI30994900A) (Fixed) (Total:286.76 GB) (Free:184.94 GB) NTFS

========================= Users: ========================================
User accounts for \\MR_BRAINWASH

Administrator            DefaultAccount           Guest                    
Nemo                     


**** End of log ****


Edited by hamluis, 15 December 2015 - 02:13 PM.
Removed unnecessary quotebox - Hamluis.


#6 Skorilla!

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Posted 15 December 2015 - 07:47 AM

Here's the Speccy info...

 

http://speccy.piriform.com/results/dRK5un0b2y7Y1eQrVPLECft


Edited by hamluis, 15 December 2015 - 02:14 PM.


#7 Captain_Chicken

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Posted 18 December 2015 - 11:09 AM

The only thing I noticed is that you have a program called premium sound. I would look for settings in that program and if that doesn't work uninstall it.

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#8 Skorilla!

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Posted 18 December 2015 - 05:00 PM

Thanks, I'll give it a try...



#9 Skorilla!

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Posted 18 December 2015 - 07:20 PM

Didn't work...






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