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My browser keeps redirecting to spam sites, what should I do


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10 replies to this topic

#1 Eshlin

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Posted 13 December 2015 - 06:43 AM

Hi, 

 I have already used malwarebytes and adwcleaner as well as Eset online scanner and Avast. 

These programmes detect that nothing is wrong with my PC, however when I use my browser, I get redirected to spam sites such as profitbooster and others. 

What do you suggest I do to get rid of the probl


Edited by hamluis, 13 December 2015 - 07:32 AM.
Moved from MRL to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 severac

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Posted 13 December 2015 - 09:13 AM

Hello,

 

Which browser are you using? 

 

Try to reset your browser settings to default:

§  How to Reset Your Web Browser to its default settings in Google Chrome, Firefox, Internet Explorer

§  How to reset your browser settings to default in Internet Explorer, Firefox, Google Chrome, Opera, Safari

§  How to reset Internet Explorer settings (all versions)

§  Refresh Firefox - reset add-ons and settings

§  Reset Chrome browser settings

§  Reset Default Page Settings in Google Chrome


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 Eshlin

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Posted 14 December 2015 - 08:52 AM

I am using chrome. I tried using internet explorer and the problem persists there as well. I have even tried loading the adblock plus extension but these annoying ads still persist in presenting themselves. 

 

I have also tried uninstalling chrome and reinstalling, the problem persisted.

 

I also tried resetting to default settings and the same thing happened. 



#4 MrBene

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Posted 14 December 2015 - 11:44 AM

Go Control Panel, Add/Remove programs and check if there's any unwanted program installing extensions or changing addresses for you. Check your Chrome extensions to check if there's anything installed changing your browser behaviour. 



#5 severac

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Posted 14 December 2015 - 01:30 PM

Hello Eshlin,

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mbam-setup-2.x.x.xxxx.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

---------

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  In EULA window click I agree.

§  In Options uncheck Reset Winsock settings.

§  Click on Scan button.

§  When the scan has finished click on Cleaning button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[C1].txt as well.

 

------

Please download Junkware Removal Tool  to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, 8 or 10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#6 Eshlin

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Posted 15 December 2015 - 03:42 PM

Hi,
 
The problem has persisted. I did a scan with malwarebytes, this is what has happened. Note: I did scans with malwarebytes and adwcleaner more than once. I have not used junkware removal tool, I will use that now. 
 
 
 
 
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 12/15/2015
Scan Time: 7:57 PM
Logfile: 
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2015.12.15.04
Rootkit Database: v2015.12.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Vedan
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 339158
Time Elapsed: 37 min, 5 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#7 Eshlin

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Posted 17 December 2015 - 05:23 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Windows 8.1 Single Language x64 
Ran by Vedan (Administrator) on Fri 12/18/2015 at  0:14:22.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 12/18/2015 at  0:23:23.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#8 severac

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Posted 18 December 2015 - 03:06 AM

You seem to have a problem that can not be solved in the conventional way.

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide. Start with Step 6 and post FRST log in new topic

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

They can use tool which are not allowed here. 

 

 

Let me know if you need any help with that. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#9 buddy215

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Posted 18 December 2015 - 07:04 PM

Sounds like your router is the problem. Reset the router back to its factory settings. Usually that is as simple as using a bent

paper clip to hold in the reset button for several seconds.

Once you have reset the router to factory default settings you will need to access the router and secure with at least a new password and

disable remote access if not needed

How to secure your home wireless network router.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 Eshlin

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Posted 19 December 2015 - 07:29 AM

I am not sure about that. My Father uses a different laptop than me on the same router, he does not have the same issue. Also, I was at University which is away from home using the internet there, and that is where I noticed the issue,so it occurs both in my home and away. 



#11 buddy215

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Posted 19 December 2015 - 08:30 AM

Yes, that info about using different routers and computers does suggest that the router is not the cause.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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