hi there, hope someone can help me.
I upgraded to windows 10 and went back to 7 but all seemed to be working fine until i tried to do the following. I tried to reinstall my genuine copy of office 2010, but always get setup has encountered errors and must close.
System restore also fails with an encountered errors message. It will not allow deletion of restore points or disabling of protection to erase restore points. when i try to access system properties by right clicking my computer, explorer immediately closes and restarts. I ran eset online in safe mode and it found 12 suspicious files and deleted them but this made no difference.
I need to find out if the return to windows 7 is the problem or if I have picked up a virus as the laptop has seemed OK.
Can anybody help please?