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Spyware/virus Removal


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#1 allie1105

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Posted 25 July 2006 - 07:59 AM

Hi All,

I am new to this site, but need some computer advice.

I have an old HP desktop. A few months ago, my neighbor took my computer, reformatted and added more memory. He put XP on it (I had ME before - worst operating system EVER), and made my old machine run beautifully.

My wonderful, irresponsible brother stayed with my husband and I last week while my parents were on vacation. He decided to use my desktop and carelessly download all sorts of lovely things, and now my computer is giving me a lot of trouble. When I run Symantec, here are some of the threats I am getting:

Trojan Dropper
dr. smartload[1]
adware.linkmaker
adware.qoolaid
adware.zquest
adware.dollarrevenue
adware.look2me
Downloader

Thats just a small sample - I get a TON more of those adware.whatever things, a couple of things that say something like W32.Spybot, and more. I downloaded Ad-aware, ran that and deleted a bunch of things...I have run a full virus scan with Symantec SEVERAL times, but the stuff never actually deletes from my computer.

Even better - I was trying to manually remove this stuff using some instructions on the Symantec website, which instructed me to turn off my system restore option and run a virus scan in safe mode. I didn't realize what I did, but now I found out that I can't even restore my computer to how it was at an earlier date (I should have thought to do that immediately). I am currently running my virus scan in Safe Mode, and nothing has come up yet...but I know that its out there. I clean it off, and then it just reappears.

Does anyone have any suggestions - something I can try other than what I have done?

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#2 quietman7

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Posted 25 July 2006 - 10:05 AM

Hello allie1105

Lets try a few other anti-malware programs that will supplement your current anti-virus.

Download and scan with Ad-Aware SE Personal 1.06. Setup & Configure as shown here.
Download and scan with Spybot S&D 1.4. Setup & Configure as shown here.
[DO NOT choose the option to install TeaTimer]
Note: If you encounter any error messages while downloading the updates, manually download them from here.

download and scan with Ewido Anti-Spyware v4.0 in "SAFE MODE".
Print out the Ewido Install and Scan Instructions.

Then perform this online Virus scan:
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
Trend Micro Housecall Scan
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#3 allie1105

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Posted 25 July 2006 - 03:47 PM

Thanks for this! When I get home from work today, I will give this a shot. I will let you know how it goes! I appreciate your assistance!!




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