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Computer freezes and AMD driver recovery error


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16 replies to this topic

#1 Damathon111

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Posted 12 December 2015 - 02:22 PM

I'm currently streaming a football match through Acestream Player on my PC and it occasionally freezes. I'll attach a screenshot of my computer's performance from the task manager:

 

Attached File  fvdff.png   51.81KB   0 downloads

 

On 4 different times, the screen went black and returned again with a message saying "AMD driver recovered from an error".

 

Anyone know what causes this?


Edited by hamluis, 21 December 2015 - 10:55 AM.
Moved from Internal Hardware to Am I Infected - Hamluis.


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#2 hamluis

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Posted 12 December 2015 - 04:24 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Damathon111

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Posted 19 December 2015 - 12:50 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Anonymous (administrator) on 19-12-2015 at 17:41:05
Running from "E:\Downloads F"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/19/2015 12:40:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2015 04:17:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2015 02:57:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2015 02:22:30 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072F8F) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f

Error: (12/16/2015 02:22:30 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0x80072F8F


Error: (12/13/2015 02:38:07 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f60
Start Time: 01d13276634cfdb8
Termination Time: 10425
Application Path: C:\Windows\Explorer.EXE
Report Id: b401a7db-a1a6-11e5-b474-d050993e3238

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4992

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4992

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/10/2015 04:06:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6053

System errors:
=============
Error: (12/19/2015 12:38:33 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  swsedrvr_vt_1_10_0_25

Error: (12/19/2015 12:38:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:39:03 on ‎19/‎12/‎2015 was unexpected.

Error: (12/17/2015 04:15:45 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error:  %%1053

Error: (12/17/2015 04:15:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (12/17/2015 04:15:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: swsedrvr_vt_1_10_0_25

Error: (12/16/2015 02:55:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  swsedrvr_vt_1_10_0_25

Error: (12/09/2015 10:32:18 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  swsedrvr_vt_1_10_0_25

Error: (11/30/2015 03:19:06 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  swsedrvr_vt_1_10_0_25

Error: (11/30/2015 03:18:35 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom1.

Error: (11/30/2015 03:18:35 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Microsoft Office Sessions:
=========================
Error: (12/19/2015 12:40:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2015 04:17:00 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2015 02:57:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/16/2015 02:22:30 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072F8F66c92734-d682-4d71-983e-d6ec3f16059f

Error: (12/16/2015 02:22:30 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072F8F00010001(0x00000000, 14:22:30:282 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 14:22:30:332)
00030001(0x00000000, 14:22:30:332 - http://go.microsoft.com)
00030002(0x00000000, 14:22:30:332 - 0)
00040001(0x00000000, 14:22:30:332 - http://go.microsoft.com)
00040002(0x00000000, 14:22:30:352 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x00000000, 14:22:30:362 - http://10.10.10.10/wpad.dat)
00040005(0x80072F87, 14:22:30:372 - 0, http://go.microsoft.com, <NULL>, <NULL>)
00040006(0x00000000, 14:22:30:372 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 14:22:30:372 - 0)
0002000C(0x00000000, 14:22:30:377 - 302)
0002000E(0x00000000, 14:22:30:377 - http://192.168.0.1/sky_self_heal.html)
00020001(0x00000000, 14:22:30:377)
00020014(0x80072F8F, 14:22:30:377)
00010002(0x80072F8F, 14:22:30:377 - <NULL>)
00010003(0x80072F8F, 14:22:30:377)

Error: (12/13/2015 02:38:07 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567f6001d13276634cfdb810425C:\Windows\Explorer.EXEb401a7db-a1a6-11e5-b474-d050993e3238

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4992

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4992

Error: (12/10/2015 05:55:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/10/2015 04:06:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6053

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.4.40911 - BitTorrent Inc.)
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.1 - )
4K Video Downloader 3.6 (HKLM-x32\...\4K Video Downloader_is1) (Version: 3.6.4.1795 - Open Media LLC)
Ace Stream Media 3.1.0 (HKCU\...\AceStream) (Version: 3.1.0 - Ace Stream Media)
Acrobat.com (HKLM-x32\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.0.4990 - Adobe Systems Inc.)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A90000000001}) (Version: 9.0.0 - Adobe Systems Incorporated)
Age of Mythology: Extended Edition (HKLM-x32\...\Steam App 266840) (Version:  - SkyBox Labs)
APP Shop v1.0.10 (HKLM-x32\...\{90242E9B-BC60-46E3-8EE7-8E953F702280}_is1) (Version: 1.0.10 - ASRock Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ASRock App Charger v1.0.6 (HKLM\...\ASRock App Charger_is1) (Version: 1.0.6 - ASRock Inc.)
ASRock SmartConnect v1.0.6 (HKLM\...\ASRock SmartConnect_is1) (Version:  - ASRock Inc.)
ASRock XFast RAM v3.0.3 (HKLM\...\ASRock XFast RAM_is1) (Version:  - ASRock Inc.)
A-Tuning v2.0.119.3 (HKLM-x32\...\A-Tuning_is1) (Version: 2.0.119.3 - )
Boilsoft Video Joiner 6.57 (HKLM-x32\...\{FD39EF4B-0B5C-4B33-8D57-2EE865A80EB1}_is1) (Version:  - Boilsoft, Inc.)
Boilsoft Video Splitter 6.34 (HKLM-x32\...\{24549038-9956-4EE5-976D-4419AAEA7DD5}_is1) (Version:  - Boilsoft, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Command & Conquer Tiberian Sun (HKLM-x32\...\{F6D851AD-0C2D-4767-A807-C5A8501B54C2}_is1) (Version: 3.0 Beta 10r6 - CnCNet)
CyberGhost 5 (HKLM\...\CyberGhost 5_is1) (Version:  - CyberGhost S.R.L.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6904.2028 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Network Connections 19.0.27.0 (HKLM\...\PROSetDX) (Version: 19.0.27.0 - Intel)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.0.1098 - Intel Corporation)
Intel® Small Business Advantage (HKLM-x32\...\{6A6D86CD-B004-46b7-8951-7BB75A776F8C}) (Version: 2.2.47.8420 - Intel® Corporation)
Intel® Smart Connect Technology (HKLM\...\{185A77DF-D606-4AD2-B85D-A647A9DAA045}) (Version: 5.0.10.2808 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{608E1B9B-A2E8-4A1F-8BAB-874EB0DD25E3}) (Version: 1.0.0.36888 - Intel Corporation) Hidden
Intel® Update Manager (HKLM-x32\...\{B991A1BC-DE0F-41B3-9037-B2F948F706EC}) (Version: 3.1.1228 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0010.00 - Lenovo Group Limited) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026 (HKLM-x32\...\{e46eca4f-393b-40df-9f49-076faf788d83}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Firefox 43.0.1 (x86 en-US) (HKCU\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0 - Mozilla)
NetLimiter 3 (HKLM\...\{913923AB-3AAB-4870-8910-627C4CD82789}) (Version: 3.0.0.11 - Locktime Software) Hidden
NetLimiter 3 (HKLM-x32\...\NetLimiter 3 3.0.0.11) (Version: 3.0.0.11 - Locktime Software)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Red Alert 3.03p-Iran (HKLM-x32\...\{9BCC0F2C-63C1-4569-BEE6-E3A3A377C0F8}_is1) (Version: 3.03p-Iran - FunkyFr3sh)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.5.1.3 - Lenovo Group Limited)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
UmmyVideoDownloader (HKLM-x32\...\{E028DBDA-EEE7-48A0-ADF7-D250589A02C5}_is1) (Version: 1.4.0.4 - )
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.30 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.4 - win.rar GmbH)
Wireshark 1.12.7 (64-bit) (HKLM-x32\...\Wireshark) (Version: 1.12.7 - The Wireshark developer community, http://www.wireshark.org)
XFast LAN v9.05 (HKLM\...\XFast LAN) (Version: 9.05 - cFos Software GmbH, Bonn)

========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 8127.37 MB
Available physical RAM: 5214.72 MB
Total Virtual: 16252.94 MB
Available Virtual: 12797.91 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:119.14 GB) (Free:68.01 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.34 GB) (Free:0.07 GB) NTFS
3 Drive e: () (Fixed) (Total:1862.67 GB) (Free:650.04 GB) NTFS
4 Drive g: (Seagate Backup Plus Drive) (Fixed) (Total:3726.01 GB) (Free:1065.08 GB) NTFS
5 Drive h: (ASRock SupportCD) (CDROM) (Total:2.36 GB) (Free:0 GB) CDFS

========================= Users: ========================================
User accounts for \\ANONYMOUS-PC
Administrator            Anonymous                Guest                    

**** End of log ****

http://speccy.piriform.com/results/4gzh6ZYCIsYDFxpdydfFygS


Edited by hamluis, 21 December 2015 - 10:50 AM.


#4 hamluis

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Posted 21 December 2015 - 10:53 AM

Appears to me that you have malware issues, moving topic to Am I Infected for a check.

 

Louis



#5 Damathon111

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Posted 26 December 2015 - 11:36 AM

One error I keep getting when using Acestream Player is: "Display driver AMD has stopped responding and has recovered"


Edited by Damathon111, 26 December 2015 - 11:36 AM.


#6 Jo*

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Posted 29 December 2015 - 12:07 PM

:welcome:

Hi there,

my name is Jo and I will help you with your computer problems.


Please follow these guidelines:
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / music / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic til you get the all clean post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


:step1: Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    Vista / Windows 7/8 users right-click and select Run As Administrator.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

***


:step2: Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Scan your system for malware
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step3: Please download AdwCleaner by Xplode and save to your Desktop.
Double-click AdwCleaner.exe
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
    The actual line should say "Pending. Please uncheck elements you do not want to remove" => scan is complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
    If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#7 Damathon111

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Posted 29 December 2015 - 01:30 PM

 Results of screen317's Security Check version 1.009  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 66  
 Java version 32-bit out of Date!
 Adobe Flash Player 20.0.0.267  
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (42.0)
 Google Chrome (47.0.2526.106)
 Google Chrome (47.0.2526.80)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

I ran Malwarebytes Anti-Rootkit and it found nothing.

 

# AdwCleaner v5.026 - Logfile created 29/12/2015 at 18:12:34
# Updated 21/12/2015 by Xplode
# Database : 2015-12-29.1 [Server]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : Anonymous - ANONYMOUS-PC
# Running from : E:\Downloads F\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

Service Found : swsedrvr_vt_1_10_0_25

***** [ Folders ] *****

Folder Found : C:\Users\Anonymous\AppData\LocalLow\.acestream
Folder Found : C:\Users\Anonymous\AppData\Roaming\SimpleFiles
Folder Found : C:\Users\Anonymous\AppData\Roaming\acestream
Folder Found : C:\Users\Anonymous\AppData\Roaming\.acestream

***** [ Files ] *****

File Found : C:\END
File Found : C:\Users\ANONYM~1\AppData\Local\Temp\task.vbs
File Found : C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage
File Found : C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal

***** [ DLL ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Found : HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\acengine
Key Found : HKCU\SOFTWARE\Clients\Media\AceStream
Key Found : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acelive
Key Found : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acemedia
Key Found : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acestream
Key Found : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.tslive
Key Found : HKCU\SOFTWARE\Classes\.acelive
Key Found : HKCU\SOFTWARE\Classes\.acemedia
Key Found : HKCU\SOFTWARE\Classes\.acestream
Key Found : HKCU\SOFTWARE\Classes\.tslive
Key Found : HKCU\SOFTWARE\Classes\acestream
Key Found : HKCU\SOFTWARE\Classes\AceStream.file
Key Found : HKCU\SOFTWARE\Classes\Applications\ace_player.exe
Key Found : HKCU\SOFTWARE\Classes\MIME\Database\Content Type\application/x-acestream-plugin
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayCDAudioOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayDVDAudioOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayDVDMovieOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayMusicFilesOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlaySVCDMovieOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayVCDMovieOnArrival
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayVideoFilesOnArrival
Key Found : HKCU\Software\Classes\ACEStream.CDAudio
Key Found : HKCU\Software\Classes\ACEStream.DVDMovie
Key Found : HKCU\Software\Classes\ACEStream.OPENFolder
Key Found : HKCU\Software\Classes\ACEStream.SVCDMovie
Key Found : HKCU\Software\Classes\ACEStream.VCDMovie
Key Found : HKCU\Software\Classes\AudioCD\shell\PlayWithACEStream
Key Found : HKCU\Software\Classes\DVD\shell\PlayWithACEStream
Key Found : HKLM\SOFTWARE\Classes\AppID\{9F2949D6-977B-4B61-B513-0C2EE52C2B4F}
Key Found : HKCU\Software\Classes\CLSID\{79690976-ED6E-403C-BBBA-F8928B5EDE17}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{34EBA76A-E745-4B18-96C9-2B8E2BA8B246}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3A8E009B-E66D-4016-87CF-EC57FA9A4BC1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4D4D0357-0376-4656-A040-65AC089E84A2}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6D5AF218-5F7E-40E0-B49D-54FFAFE2001A}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{89E46EA6-2F87-4D79-8FFA-8B264F93F54A}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9ECCDEFC-1C26-4BB3-B6DF-252672D9FFFA}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F1BC674D-15D8-46C5-AC51-12AB16D67616}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F811C371-1DC7-4E2F-8676-D96B85BE4AF1}
Key Found : HKCU\Software\InstalledBrowserExtensions
Key Found : HKCU\Software\SimpleFiles
Key Found : HKCU\Software\AceStream
Key Found : HKCU\Software\AppDataLow\Software\Settings Manager
Key Found : HKLM\SOFTWARE\InstalledBrowserExtensions
Key Found : HKLM\SOFTWARE\SimpleFiles
Key Found : HKLM\SOFTWARE\acengine
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\AceStream
Key Found : [x64] HKLM\SOFTWARE\InstalledBrowserExtensions
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\cpuminer
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gpuminer

***** [ Web browsers ] *****

[C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : oursurfing
[C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Found : hxxp://www.oursurfing.com/?type=hp&ts=1444877115&z=758517fa023db2ff8c15796g4z0z0z8b4mem8gcg3w&from=amt&uid=st2000dm001-1er164_s4z0jagbxxxxs4z0jagb

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [5322 bytes] ##########
 



#8 Jo*

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Posted 29 December 2015 - 01:42 PM

Hello,

:step1: Run Malwarebytes Anti-Rootkit again: Right-click mbar.exe and select Run As Administrator
  • Scan your system for malware
  • If malware is found, click on the Cleanup
  • button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • then please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step2: Double click on AdwCleaner.exe to run the tool again.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • When the scan has finished, the actual line should say "Pending. Please uncheck elements you do not want to remove". Look through the scan results and uncheck any entries that you do not wish to remove.
  • This time, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

***


:step3: Please download Junkware Removal Tool from HERE and save it to your desktop.
Shutdown your antivirus to avoid any potential conflicts.
Double click JRT.exe to run the tool.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • JRT will begin to backup your registry and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, the log JRT.txt is saved on your desktop and will automatically open.
Enable your antivirus!
Post the contents of JRT.txt into your next reply.


***


:step4: How the computer is running now?


***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#9 Damathon111

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Posted 29 December 2015 - 06:15 PM

1: No malware found.

 

2: # AdwCleaner v5.026 - Logfile created 29/12/2015 at 23:09:23
# Updated 21/12/2015 by Xplode
# Database : 2015-12-29.1 [Server]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : Anonymous - ANONYMOUS-PC
# Running from : E:\Downloads F\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

[-] Service Deleted : swsedrvr_vt_1_10_0_25

***** [ Folders ] *****

[-] Folder Deleted : C:\Users\Anonymous\AppData\LocalLow\.acestream
[-] Folder Deleted : C:\Users\Anonymous\AppData\Roaming\SimpleFiles
[-] Folder Deleted : C:\Users\Anonymous\AppData\Roaming\acestream
[-] Folder Deleted : C:\Users\Anonymous\AppData\Roaming\.acestream

***** [ Files ] *****

[-] File Deleted : C:\END
[-] File Deleted : C:\Users\ANONYM~1\AppData\Local\Temp\task.vbs
[-] File Deleted : C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage
[-] File Deleted : C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
[-] Key Deleted : HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\acengine
[-] Key Deleted : HKCU\SOFTWARE\Clients\Media\AceStream
[-] Key Deleted : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acelive
[-] Key Deleted : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acemedia
[-] Key Deleted : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acestream
[-] Key Deleted : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.tslive
[-] Key Deleted : HKCU\SOFTWARE\Classes\.acelive
[-] Key Deleted : HKCU\SOFTWARE\Classes\.acemedia
[-] Key Deleted : HKCU\SOFTWARE\Classes\.acestream
[-] Key Deleted : HKCU\SOFTWARE\Classes\.tslive
[-] Key Deleted : HKCU\SOFTWARE\Classes\acestream
[-] Key Deleted : HKCU\SOFTWARE\Classes\AceStream.file
[-] Key Deleted : HKCU\SOFTWARE\Classes\Applications\ace_player.exe
[-] Key Deleted : HKCU\SOFTWARE\Classes\MIME\Database\Content Type\application/x-acestream-plugin
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayCDAudioOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayDVDAudioOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayDVDMovieOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayMusicFilesOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlaySVCDMovieOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayVCDMovieOnArrival
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\ACEStreamPlayVideoFilesOnArrival
[-] Key Deleted : HKCU\Software\Classes\ACEStream.CDAudio
[-] Key Deleted : HKCU\Software\Classes\ACEStream.DVDMovie
[-] Key Deleted : HKCU\Software\Classes\ACEStream.OPENFolder
[-] Key Deleted : HKCU\Software\Classes\ACEStream.SVCDMovie
[-] Key Deleted : HKCU\Software\Classes\ACEStream.VCDMovie
[-] Key Deleted : HKCU\Software\Classes\AudioCD\shell\PlayWithACEStream
[-] Key Deleted : HKCU\Software\Classes\DVD\shell\PlayWithACEStream
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9F2949D6-977B-4B61-B513-0C2EE52C2B4F}
[-] Key Deleted : HKCU\Software\Classes\CLSID\{79690976-ED6E-403C-BBBA-F8928B5EDE17}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{34EBA76A-E745-4B18-96C9-2B8E2BA8B246}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3A8E009B-E66D-4016-87CF-EC57FA9A4BC1}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4D4D0357-0376-4656-A040-65AC089E84A2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6D5AF218-5F7E-40E0-B49D-54FFAFE2001A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{89E46EA6-2F87-4D79-8FFA-8B264F93F54A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9ECCDEFC-1C26-4BB3-B6DF-252672D9FFFA}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F1BC674D-15D8-46C5-AC51-12AB16D67616}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F811C371-1DC7-4E2F-8676-D96B85BE4AF1}
[-] Key Deleted : HKCU\Software\InstalledBrowserExtensions
[-] Key Deleted : HKCU\Software\SimpleFiles
[-] Key Deleted : HKCU\Software\AceStream
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Settings Manager
[-] Key Deleted : HKLM\SOFTWARE\InstalledBrowserExtensions
[-] Key Deleted : HKLM\SOFTWARE\SimpleFiles
[-] Key Deleted : HKLM\SOFTWARE\acengine
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\AceStream
[-] Key Deleted : [x64] HKLM\SOFTWARE\InstalledBrowserExtensions
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\cpuminer
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gpuminer

***** [ Web browsers ] *****

[-] [C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : oursurfing
[-] [C:\Users\Anonymous\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Deleted : hxxp://www.oursurfing.com/?type=hp&ts=1444877115&z=758517fa023db2ff8c15796g4z0z0z8b4mem8gcg3w&from=amt&uid=st2000dm001-1er164_s4z0jagbxxxxs4z0jagb

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [5786 bytes] ##########

 

3: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Windows 7 Ultimate x64
Ran by Anonymous (Administrator) on 29/12/2015 at 23:14:08.18
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0


Deleted the following from C:\Users\Anonymous\AppData\Roaming\Mozilla\Firefox\Profiles\o3lpptyk.default\prefs.js
user_pref(browser.startup.homepage, hxxps://www.google.ie/webhp?hl=en);



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 29/12/2015 at 23:15:00.64
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#10 Jo*

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Posted 29 December 2015 - 06:21 PM


And :step4: How the computer is running now?

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#11 Damathon111

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Posted 29 December 2015 - 06:53 PM

And :step4: How the computer is running now?

 

I'll let you know tomorrow evening as I'll be watching a football match on Acestream then.



#12 Jo*

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Posted 30 December 2015 - 02:23 AM

OK, no problem.

Edited by Jo*, 30 December 2015 - 02:23 AM.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#13 Damathon111

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Posted 30 December 2015 - 02:42 PM

II'm trying to watch a football match and I noticed Acestream Player has been removed. Should I reinstall it?



#14 Jo*

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Posted 30 December 2015 - 02:46 PM

You can reinstall it.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#15 Jo*

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Posted 02 January 2016 - 05:52 PM

Hi,

it has been several days since I sent my last set of instructions to help with your computer problem.

Please let me know if you are having problems and still need help.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.





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