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Stubborn Norton Folder


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9 replies to this topic

#1 bobyboy

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Posted 12 December 2015 - 11:44 AM

Windows 10.
Uninstalled Norton which has left behind a folder in my Program Data folder, which i cannot seem to be able to remove, have tried the Norton removal tool, any suggestions please.



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#2 britechguy

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Posted 12 December 2015 - 12:18 PM

What happens if you're logged in under an administrator account, open a Command Prompt elevated to administrator privileges, navigate to the parent directory of the Norton directory, and try to remove it with rmdir /S /Q {Insert appropriate real Norton directory/folder name here}?


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#3 bobyboy

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Posted 12 December 2015 - 12:40 PM

It tells me that it cannot do that because it is being used by another process.



#4 britechguy

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Posted 12 December 2015 - 01:02 PM

Then my next step would be to try a Clean Boot (the steps are described elsewhere here, just do a quick search) and try to remove it with an elevated command prompt again.

 

If that doesn't work, then try a safe mode boot (which I can't recall how to do at the moment, either, and again is discussed in the forums) and try to remove it.

 

Have you looked in the contents of said folder?  Is it possible that you have some other Norton component (e.g., a toolbar, even if it's hidden) running?  Definitely double check your Programs and Features to see if any other thing associated with Norton shows up in the list.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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#5 Plumber

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Posted 12 December 2015 - 01:09 PM

Can tell you what I do but might not be advisable on this sight.I open up regedit and find Norton entries and delete them.Reboot and then delete the folder.Backup the registry just for ha ha's.



#6 britechguy

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Posted 12 December 2015 - 01:17 PM

Well, if you're willing to go down the road of registry editing as a first resort then you're a far braver man than I.

 

I've done registry edits probably less than 10 times in all the years I've been working with Windows.  There's usually a safer way, and it also typically lets you learn what's really the hitch in the gitty-up.


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#7 usasma

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Posted 13 December 2015 - 10:03 AM

Norton is a commercial enterprise.  As such, they go to great lengths to protect their intellectual property in any installation of Norton.

 

Several years back we had a customer that had installed Norton Internet Security with the wrong date on his BIOS.  Needless to say, activating/using the software proved problematic for him.

Another tech and I tried to uninstall it - yet the remnants wouldn't let us reinstall it on the system when the date was correct.

As it was a slow day, another tech and I spent 4 hours manually plumbing the depths of his registry to remove all traces of Norton and it's associated entries.
We got lucky and managed to remove the appropriate entries so that we could reinstall the program.

 

As for removing this entry, boot to the recovery environment and use the Command Prompt to delete the file.

First delete the contents of the directory (one by one if necessary), then use RD to remove the empty directory.


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#8 Wolverine 7

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Posted 13 December 2015 - 05:00 PM

If that doesn't work, then try a safe mode boot (which I can't recall how to do at the moment..

 

The endless windows functions to remember:-)Type "msconfig" in run and choose "Safe" as boot option.

 

Once you,ve booted into Safe mode,try and delete the file often works.



#9 Queen-Evie

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Posted 13 December 2015 - 05:06 PM

The endless windows functions to remember:-)Type "msconfig" in run and choose "Safe" as boot option.
 
Once you,ve booted into Safe mode,try and delete the file often works.


If you do use this method to get into safe mode, make sure you go back to msconfig while IN safe mode and UNCHECK the safe boot option. If you don't you will find yourself in a safe mode loop.

#10 bobyboy

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Posted 14 December 2015 - 04:16 AM

Now removed by going into safe mode.

 

Thanks for the help.






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