This is my first post and I'm hopeful that you guys can help me with an issue:
I have a brand spanking new laptop un-boxed and setup 4 days ago. An overview and brief description of the problem below:
Brand new laptop opened and set-up on Tuesday, Dec 8th. Booted with factory install of OS (Windows 10 Home). After initial set-up, I ran Windows Update and installed and ran all updates including an update to Windows 10 to version 10.0.10586 Build 10586. After this I installed several applications and removed several more that I considered bloatware (e.g. McAfee Antivirus). Computer was operating fine the entire first day with no noticeable issues.
Late in the day on day one, I decided to run the Lenovo Companion app pre-loaded with my install. It prompted me to download and install an updated driver which I did, however after this it prompted me to restart the computer which I opted to do the next morning. The computer went to sleep/hibernate overnight and when I opened it to resume from sleep the next day, as I logged in after 30 seconds the screen went black and the system shut down (according to event logs). I hit the power button and started back up...the shut downs repeated 3 more times over the course of several minutes before stabilizing. Once I was up and running again, I decided to formally restart the machine from the Start menu and when I rebooted and after a very lengthy restart on the screen (15 minutes), I got a BSOD with an error message (DRIVER_POWER_STATE_FAILURE). It's a mystery to me why I did not get the BSOD on the 4 previous unexpected shut downs. At this point I contacted Lenovo tech support and they have me do a hard reset of the laptop and then update both graphics cards drivers (Intel and NVIDIA), which I did. Things were working OK after this with no random crashes for the remainder of the day.
The crashes have now continued the past 2 days but only occur in the mornings as I wake/resume the machine after overnight. The laptop crashes 3-4 times in a row over the course of the first 1-2 minutes just after I log-in...the screen goes black, all lights go off except for the power light and I have to reboot the machine...oddly, if I put the machine to sleep during the day for several hours and resume later in the day, the crashes do not occur. There are no BSODs and there are no dump or mini-dump files saved as a result of these crashes...there are however several errors and warnings in the event viewer which I can share when the time comes. In the meantime, I've attached the SysnativeFileCollectionApp.zip and perfmon.zip report files as instructed for a first post.
Thank you in advance for your assistance.
The system specs overview is as follows:
· OS - Windows 10 x64
· Windows 10 original OEM (pre-installed version) of OS
· Age of computer: Sept 2015 (hardware)
· Age of OS installation - 4 days old
· CPU Intel Core i7-4720HQ CPU @ 2.60GHz
· Video Cards
Intel HD Graphics 4600
NVIDIA GeForce GTX 960M
· System Manufacturer: Lenovo
· Exact model number: Y50-70 Touch 20349
Edited by shingdao, 12 December 2015 - 04:50 PM.