Long time lurker, first time poster.
I was recently infected by a Trojan, and after performing a number of scans and registry edits it appears that I've managed to remove it. However I'm still unable to use any of my installed browsers, currently:
- Mozilla Firefox and thunderbird crash on start-up.
- Internet explorer gives the "this webpage cannot be displayed" page. Previously it displayed a dialogue box reading something like "browser cannot load search engine" but this is no longer occurring.
- Chrome gives "this webpage cannot be displayed".
The only exception to this is when I open internet explorer via links present in RougeKiller, after which I am able to browse to any page (including search engines).
Using the elevated command prompt I have tried resetting all the associated DNS files and host files to no avail. Antivirus, malware and registry cleaning programs I have run include:
I have also cleared all temporary files several times and have reinstalled Firefox after uninstalling it and deleting the folder stored in "appdata".
At this point I am considering a clean install but this laptop did not come with a windows 7 disk, so the only option I see available is an upgrade to Windows 10, which I will do if necessary (but would rather not otherwise).
Windows update is functioning and all malware removal software are currently able to update their databases, so I know the internet connection is working otherwise.
This all started while I was trying to install drivers to get a Bluetooth dongle working with apt-x, but at this point I think that's a separate issue.
Any help would be much appreciated, thank you!
Edited by Orange Blossom, 12 December 2015 - 03:48 AM.
Moved to AII from Windows 7. ~ OB