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Infected with Trojan:Win64/Patched.AZ.gen!dll


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4 replies to this topic

#1 hyperxero

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Posted 11 December 2015 - 05:36 PM

Hello! I have a computer that is infected with Trojan:Win64/Patched.AZ.gen!dll. Can someone please help me get it removed. It has already affected/infected c:\windows\system32\dnsapi.dll. (or.. it created this?) - I know this because Microsoft Security Essentials tells me so (though it fails when it tries to quarantine, remove or clean the virus)

 

I can give you a list of the virus scans and virus removal programs I've already used, if you'd like.

 

Please forgive me, but I am not very well versed in the computer world. I will do my very best to follow your instructions.

 

Please help. Thank you for your time and consideration.

 

P.S. - I will NOT be able to check this thread until Monday the 14th at 8a. If you respond, please be aware I cannot reply until then.



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#2 olgun52

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Posted 11 December 2015 - 06:24 PM

Hello hyperxero and Welcome to the BleepingComputer. :welcome:
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
---------------------------------------------------------------------------------------------------------
 
Please do the following.
 
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure the following option is checked: addition.png
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Sincerely  . :hello:


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#3 hyperxero

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Posted 14 December 2015 - 09:49 AM

Thank you so much for getting back to me. After about 4 hours of rummaging through the registry as well as running Malwarebytes 3 or 4 times, I was finally able to resolve it.

 

I'm sorry for wasting your time and thank you very much for your timely response.

 

This topic can be closed.



#4 olgun52

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Posted 14 December 2015 - 04:36 PM

Hi hyperxero, :thumbup2:

 

Thank you for feedback.

Glad to hear that, very nice. This topic is now closed

Have a nice day.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#5 olgun52

olgun52

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Posted 14 December 2015 - 04:36 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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