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Please Help with dll issue...


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#1 TheAshGang

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Posted 11 December 2015 - 03:56 PM

Hi Guys,

 

came accross this site while trying to help a friend with his pc. I've been out the IT game now for almost 7 years so my knowlage has slipped...

 

He currently has Windows 8 64bit nad is unable to get online/onto the internet. I'm also unable to get into safe mode and unable to install malwarebytes either.

 

I have followed the directions (or at least tried to) as posted here: http://www.bleepingcomputer.com/forums/t/593591/dns-probe-finished-nxdomain-no-browers-work/

 

... with no success.

 

attached is the search resutls from running FFS.

 

Thanks in advace for the assistance good people.

 

 

 

 



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#2 dc3

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Posted 12 December 2015 - 11:14 AM

Welcome to Bleeping Computer
 
One of the things that has changed that you may not be aware of is how to open Safe Mode.  In previous versions of Window you would press the power button and start tapping the F8 key until the Advanced Boot Options open where you could select Safe Mode.  This does not work with Windows 8/8.1, Windows opens so fast that the F8 command can't be used.  

To set it so it will boot into Safe Mode in Windows 8 you need to open the Search charm and type in msconfig, mscofig will appear below the search box, click/tap on this to open System Configuration.

 

When System Configuration opens click/tap on the Boot tab.

 

Click/tap in the box for Safe boot, click/tap on Apply, then click/tap on OK.  

 

When you restart the computer it will boot into Safe Mode.

 

The computer will continue to boot into Safe Mode until you go back to System Configuration and reset the settings to the configuration they were set to originally.

 

 

 
Unfortunately the log for the FSS isn't in your post.
 
What is the make and model of this computer?
 
How does this computer get connected to the internet?  Ex.  wifi to router, router to modem.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 TheAshGang

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Posted 13 December 2015 - 03:09 PM

 

Welcome to Bleeping Computer
 
One of the things that has changed that you may not be aware of is how to open Safe Mode.  In previous versions of Window you would press the power button and start tapping the F8 key until the Advanced Boot Options open where you could select Safe Mode.  This does not work with Windows 8/8.1, Windows opens so fast that the F8 command can't be used.  

To set it so it will boot into Safe Mode in Windows 8 you need to open the Search charm and type in msconfig, mscofig will appear below the search box, click/tap on this to open System Configuration.

 

When System Configuration opens click/tap on the Boot tab.

 

Click/tap in the box for Safe boot, click/tap on Apply, then click/tap on OK.  

 

When you restart the computer it will boot into Safe Mode.

 

The computer will continue to boot into Safe Mode until you go back to System Configuration and reset the settings to the configuration they were set to originally.

 

 

 
Unfortunately the log for the FSS isn't in your post.
 
What is the make and model of this computer?
 
How does this computer get connected to the internet?  Ex.  wifi to router, router to modem.

 

 

Hi There,

 

Thanks for the reply and the warm welcome.

 

I have managed to log on in safe mode, but can't really seem to do anything further. SmithFraud doesnt seem to work and i still can't install Malewarebytes.

 

The make of the laptop is a Samsung.

 

It's connected to the network via WiFi. Link/connection is fine, just NO internet.

 

I've tried uploading athe attachement on the original post but copied below is the report of the FSS:

 

 

Farbar Service Scanner Version: 10-06-2014
Ran by Popular (administrator) on 11-12-2015 at 22:24:36
Running from "C:\Users\Popular\Desktop"
Microsoft Windows 8.1 Single Language  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.


Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****






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