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Norton Outbound Traffic Popup


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5 replies to this topic

#1 jhoybs

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Posted 11 December 2015 - 01:49 PM

I'm working on a friend's computer (Win7 x64).  He claims that internet access has slowed down a lot recently.  He described that Norton (installed) kept popping up a dialog "Outbound Traffic Detected" which indicated that a large amount of suspicious outbound traffic was detected (see "Capture.jpg" attached).  He ran Norton Power Eraser and it supposedly repair some items.

 

I scanned using TDSSKiller, Adwcleaner, Norton, Malwarebytes & ESET Online Scanner and nothing major was found (Adwcleaner found a few minor issues - the other 3 programs, nothing). During some of the scans, I saw the same Norton dialog box and I also saw the open Norton console close on it's own.

 

I took the drive out of his PC and placed it in mine. Scanning with some of the same tools revealed no issues.

Attached Files



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#2 nasdaq

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Posted 12 December 2015 - 09:00 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:
RemoveProxy:

HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\igfxcui: igfxdev.dll [X]
HKU\S-1-5-21-834330668-3056568235-258062683-1000\...\Run: [Y0N0Cpzx4r6] => "C:\Users\John Morris\AppData\Roaming\Oracle\bin\javaw.exe" -jar "C:\Users\John Morris\jLoFSvCApdX\kavs50pnQtb.PgcomH"
ShortcutTarget: ZooskMessenger.lnk -> C:\Program Files (x86)\ZooskMessenger\ZooskMessenger.exe (No File)
ProxyServer: [.DEFAULT] => http=127.0.0.1:54045;https=127.0.0.1:54045
Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (InboxNow) - C:\Users\John Morris\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjhofhakdnfjgeobcioadclaekfbhndl [2015-12-10]
S3 cpuz138; \??\C:\Users\JOHNMO~1\AppData\Local\Temp\cpuz138\cpuz138_x64.sys [X]
S3 EagleX64; \??\C:\Windows\system32\drivers\EagleX64.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

How is the computer running now?

#3 jhoybs

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Posted 13 December 2015 - 08:31 AM

Thanks for the quick reply!

 

Attached is the log.  I will begin running scans to see if the popup appears.  I will post my results.

 

Thanks!

Attached Files



#4 jhoybs

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Posted 14 December 2015 - 06:43 AM

Things appear to be working - I received no popups when scanning (nothing was found too). Other things have also started working such as going into sleep mode (power plan).  Thanks for all your help!  Happy Holidays!



#5 nasdaq

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Posted 14 December 2015 - 09:51 AM

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#6 nasdaq

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Posted 20 December 2015 - 11:12 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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