She's using 8.1 She tells me she found something indicating "remote monitoring software" and it's capable of disabling and even remaining undetected by some antiviruses. It disabled her Kapersky and window's defender.
I believe she spread it to her computer using compromised usb (She is a beginner when it comes to computer and has ruined many computers before realizing that she's used an infected USB that spreads to uninfected computers .
She's went to malwaretips.com to treat her computer, but she was unable to come to a resolution. She ruined one of her computers by calling geeksquad and doing some unknown thing (to me) over the phone (which was like pouring oil on a forest fire). She's scared that she may ruin her roommates computer as well and thusly I am here trying to find a resolution to her problem.
She has scanned with FRST and Zoek. I've the files that she uploaded if needed. There is also some chinese/ eastern font
This is the file she showed me and she has another in her history. The people in malwaretips says her computer isn't infected, but there is some thing that is going on. Her old computer was a breeding ground for viruses and I highly doubt she would not accidentally spread it to her roommate's computer by sharing usb. Her room mate's computer was brand new and it suddenly began behaving strangely... there must be some way to find out what's wrong with it.
Edit: She showed me this screenshot at a time when I had been too exhausted to pay attention to it. Now that I'm awake I noticed she has teamviewer on her pc. She's -really- naive... I dont know what she could have done, but I am sure she must've given someone access to her pc to try to fix it. This entire thing is frustrating me. I dont know what this girl has done... it's so many variables here that it's hard for me to isolate what has happened especially with nothing being picked up by her antivirus program.
Edited by Sahqon, 10 December 2015 - 02:31 PM.