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realtek hd audio cannot be installed


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3 replies to this topic

#1 Guest_nickko_*

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Posted 10 December 2015 - 10:20 AM

hi to all,

 

in the middle of an important project realtek audio stopped working

 

i have tried to re install the drivers from my original dvd-rom for the asus motherboard p8h61m-le  for windows xp x32 bit (sp3)

 

the installation cannot be proceeded due to setup dll error

 

 

you can download the error file from sendspace (notepad document)

 

 
 
the reason i have upload the file is because the error code contain capital letters
 
i have run the tweaking com windows repair but again the realtek audio cannot be installed
 
i have re install my windows xp (upgrade) but the problem exist
 
i have remove from system devices the realtek hd audio bus but again the drivers cannot be installed
 
for the time being i do not wish to format my computer
 
cpu celeron g530
motherboard asus p8h61m-le socket 155
2 x 2 gb ddr3 ram
wd 250 gb hard disk
intel ntegrated graphics 
 
many thanks in advance


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#2 hamluis

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Posted 10 December 2015 - 11:34 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Guest_nickko_*

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Posted 10 December 2015 - 12:38 PM

hi dear hamluis

 

first please let me thank you so much for your kind reply

 

as requested please find enclosed the log files 

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by My Computer (administrator) on 10-12-2015 at 19:30:55
Running from "C:\Documents and Settings\My Computer\My Documents"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/10/2015 05:01:07 PM) (Source: COM+) (User: )
Description: The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed
 
Error: (12/10/2015 05:01:03 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.
 
Error: (12/10/2015 05:01:03 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043C from line 44 of f:\xpsp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.
 
Error: (12/10/2015 05:01:03 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Cannot obtain the collection 'Applications' from the COM+ catalog [0x8007043c].
 
Error: (12/10/2015 05:00:39 PM) (Source: COM+) (User: )
Description: The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed
 
Error: (12/10/2015 04:57:22 PM) (Source: WinMgmt) (User: )
Description: Failed to load MOF C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\CLR.MOF while recovering repository file.
 
Error: (12/10/2015 04:57:01 PM) (Source: WinMgmt) (User: )
Description: Failed to load MOF C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V3.0\WINDOWS COMMUNICATION FOUNDATION\SERVICEMODEL.MOF while recovering repository file.
 
Error: (12/10/2015 04:57:01 PM) (Source: WinMgmt) (User: )
Description: Failed to load MOF C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\ASPNET.MOF while recovering repository file.
 
Error: (12/10/2015 04:55:44 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Cannot obtain the collection 'Applications' from the COM+ catalog [0x8007043c].
 
Error: (12/10/2015 04:51:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.
 
System errors:
=============
Error: (12/10/2015 05:03:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (12/10/2015 05:01:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service COMSysApp with arguments ""
in order to run the server:  {ECABAFBC-7F19-11D2-978E-0000F8757E2A}
 
Error: (12/10/2015 05:01:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (12/10/2015 05:01:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service COMSysApp with arguments ""
in order to run the server:  {182C40F0-32E4-11D0-818B-00A0C9231C29}
 
Error: (12/10/2015 05:00:39 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service COMSysApp with arguments ""
in order to run the server:  {ECABAFBC-7F19-11D2-978E-0000F8757E2A}
 
Error: (12/10/2015 04:55:44 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service COMSysApp with arguments ""
in order to run the server:  {182C40F0-32E4-11D0-818B-00A0C9231C29}
 
Error: (12/10/2015 04:51:25 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (12/10/2015 04:51:20 PM) (Source: Service Control Manager) (User: )
Description: The Tweaking Run As System 0004 service failed to start due to the following error: %%1053
 
Error: (12/10/2015 04:51:20 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Tweaking Run As System 0004 service to connect.
 
Error: (12/10/2015 04:47:09 PM) (Source: Service Control Manager) (User: )
Description: The Tweaking Run As System 0003 service failed to start due to the following error: %%1053
 
Microsoft Office Sessions:
=========================
Error: (12/10/2015 05:01:07 PM) (Source: COM+)(User: )
Description: Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed
 
Error: (12/10/2015 05:01:03 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206
 
Error: (12/10/2015 05:01:03 PM) (Source: EventSystem)(User: )
Description: f:\xpsp3\com\com1x\src\events\tier1\eventsystemobj.cpp448007043C
 
Error: (12/10/2015 05:01:03 PM) (Source: VSS)(User: )
Description: Applications0x8007043c
 
Error: (12/10/2015 05:00:39 PM) (Source: COM+)(User: )
Description: Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed
 
Error: (12/10/2015 04:57:22 PM) (Source: WinMgmt)(User: )
Description: C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\CLR.MOF
 
Error: (12/10/2015 04:57:01 PM) (Source: WinMgmt)(User: )
Description: C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V3.0\WINDOWS COMMUNICATION FOUNDATION\SERVICEMODEL.MOF
 
Error: (12/10/2015 04:57:01 PM) (Source: WinMgmt)(User: )
Description: C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\ASPNET.MOF
 
Error: (12/10/2015 04:55:44 PM) (Source: VSS)(User: )
Description: Applications0x8007043c
 
Error: (12/10/2015 04:51:25 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206
 
=========================== Installed Programs ============================
Active@ DVD Eraser v 1.1 (HKLM\...\Active@ DVD Eraser v 1.1) (Version:  - )
Adobe Audition 2.0 (HKLM\...\{01CEC7E5-70FD-4D06-8FAD-BF21DF0CC6DC}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Audition 2.0 (HKLM\...\Adobe Audition 2.0) (Version: 2.0 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Glary Utilities PRO 5.10 (HKLM\...\Glary Utilities 5) (Version: 5.10.0.17 - Glarysoft Ltd)
HWiNFO32 Version 4.62 (HKLM\...\HWiNFO32_is1) (Version: 4.62 - Martin Malík - REALiX)
Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.10.5437 - Intel Corporation)
K-Lite Mega Codec Pack 10.1.0 (HKLM\...\KLiteCodecPack_is1) (Version: 10.1.0 - )
Macromedia Flash Player 8 (HKLM\...\{885A63EA-382B-4DD4-A755-14809B8557D6}) (Version: 8.0.22.0 - Macromedia)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR) (HKLM\...\{E09B48B5-E141-427A-AB0C-D3605127224A}) (Version: 8.00.761 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
MSXML 6.0 Parser (KB925673) (HKLM\...\{FE9126DB-5F84-495A-BB46-3C724F1C2D08}) (Version: 6.00.3888.0 - Microsoft Corporation)
Opera Stable 34.0.2036.25 (HKLM\...\Opera 34.0.2036.25) (Version: 34.0.2036.25 - Opera Software)
QuickTime (HKLM\...\{C21D5524-A970-42FA-AC8A-59B8C7CDCA31}) (Version: 7.1 - Apple Computer, Inc.) Hidden
QuickTime (HKLM\...\InstallShield_{C21D5524-A970-42FA-AC8A-59B8C7CDCA31}) (Version: 7.1 - Apple Computer, Inc.)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (HKLM\...\{C9BED750-1211-4480-B1A5-718A3BE15525}) (Version: 1.35.0000 - Realtek)
Registrar Registry Manager 6.50 (HKLM\...\Registrar_is1) (Version:  - Resplendence Software Projects Sp.)
Sony ACID Pro 6.0 (HKLM\...\{2956585F-DB2F-45C2-9363-F8CB0BB4F2A7}) (Version: 6.0.363 - Sony)
Sony DVD Architect 4.0 (HKLM\...\{5FFCABF2-B00D-4DCE-BFDC-D7689DD5C3F1}) (Version: 4.0.166 - Sony)
Sony Media Manager 2.2 (HKLM\...\{2B5A75F0-FD85-4094-AB00-94902398D192}) (Version: 2.2.101 - Sony)
Sony Vegas Pro 8.0 (HKLM\...\{B7E2A724-2774-4AC2-9F0A-B58C7319B6E6}) (Version: 8.0.260 - Sony)
Tweaking.com - Windows Repair (HKLM\...\Tweaking.com - Windows Repair) (Version: 3.6.1 - Tweaking.com)
Unlocker 1.8.7 (HKLM\...\Unlocker) (Version: 1.8.7 - Cedrick Collomb)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinMount V3.5.0504 (HKLM\...\WinMount_is1) (Version: 3.5.0504 - WinMount)
Xilisoft Video Converter Ultimate 6 (HKLM\...\Xilisoft Video Converter Ultimate) (Version: 6.0.5.0624 - Xilisoft)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 2826.24 MB
Available physical RAM: 2061.41 MB
Total Virtual: 4713.47 MB
Available Virtual: 4152.03 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:59.12 GB) (Free:44.56 GB) NTFS
2 Drive d: (backup) (Fixed) (Total:173.77 GB) (Free:103.26 GB) NTFS
4 Drive f: () (Removable) (Total:1.65 GB) (Free:0.35 GB) FAT32
 
========================= Users: ========================================
User accounts for \\PC_USER
 
Administrator            Guest                    HelpAssistant            
My Computer              SUPPORT_388945a0         
 
 
**** End of log ****
 
 
i hope to manage to send you the snapshot
 
many thanks again

Edited by hamluis, 10 December 2015 - 03:58 PM.


#4 Guest_nickko_*

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Posted 10 December 2015 - 12:46 PM

negative speccy is freezing !

 

strange

 

i think my only option is to format my computer

 

i thank you once again for your very kind assistance






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