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hard drive out of space


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7 replies to this topic

#1 kurlvin

kurlvin

  • Members
  • 4 posts
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  • Local time:04:52 AM

Posted 10 December 2015 - 03:29 AM

before is start, id like to tell people that i have a hard time reading looong posts and instructions as i have ADHD and am Dyslexic (signing up took me forever as i can't figure the snapcha word and sound), so please help me keep it simple-not long. MUCH APPRECIATED! THANKS! 
 
my hard drive is running low. i have deleted almost all my big files and dont know where my HD space went. so that.
 
and one more thing, i missed the part that yore not supposed to run combo fix.i kinda ran it. sorry. i assumed that its just an install program like some anti malware progs (ADHD kicked in). sorry. help please.
 
i can post the "logs" from combo fix if its needed as stated in the instructions (hah! i got the printing out of instructions part! :) )
 
Attached File  combofix.txt   16.18KB   4 downloads

ComboFix 15-12-07.01 - Sonnie 12/10/2015 15:50:43.1.4 - x86
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.63.1033.18.3018.1941 [GMT 8:00]
Running from: c:\users\Sonnie\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\ntuser.pol
D:\install.exe
.
.
((((((((((((((((((((((((( Files Created from 2015-11-10 to 2015-12-10 )))))))))))))))))))))))))))))))
.
.
2015-12-10 07:57 . 2015-12-10 07:57 -------- d-----w- c:\users\Sonnie\AppData\Local\temp
2015-12-06 00:00 . 2015-12-06 00:00 -------- d-----w- c:\program files\Common Files\AV
2015-11-25 02:07 . 2015-12-07 05:05 62576 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{9696CFE7-1AAB-4D1A-85E2-6BE5DEE9D2E2}\offreg.dll
2015-11-16 08:29 . 2015-11-16 08:29 -------- d-----w- c:\programdata\Soda PDF 8
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2015-11-03 01:33 . 2015-09-13 13:02 97888 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2015-02-25 07:04 . 2015-02-25 07:03 6103040 ----a-w- c:\program files\GUTB235.tmp
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[-] 2015-01-21 . 7BD7F45FF37FA0669CD32CA0EF46E22C . 811520 . . [6.1.7600.16385] . . c:\windows\System32\user32.dll
[7] 2009-07-14 . 34B7E222E81FAFA885F0C5F2CFA56861 . 811520 . . [6.1.7600.16385] . . c:\windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_cd0ec264ceb014a3\user32.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ GoogleDriveBlacklisted]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}]
2015-11-04 06:01 576840 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ GoogleDriveSynced]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}]
2015-11-04 06:01 576840 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ GoogleDriveSyncing]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}]
2015-11-04 06:01 576840 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt1"]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt2"]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt3"]
@="{FB314EDD-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDD-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt4"]
@="{FB314EDE-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDE-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt5"]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt6"]
@="{FB314EDF-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDF-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt7"]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt8"]
@="{FB314EE0-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EE0-A251-47B7-93E1-CDD82E34AF8B}]
2015-02-11 01:12 152544 ----a-w- c:\users\Sonnie\AppData\Roaming\Dropbox\bin\DropboxExt.25.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2015-04-24 01:15 645144 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Simple Sticky Notes"="c:\program files\Simnet\Simple Sticky Notes\ssn.exe" [2015-09-21 674824]
"CCleaner Monitoring"="d:\cc\CCleaner.exe" [2015-05-08 6369048]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AvastUI.exe"="c:\program files\AVAST Software\Avast\AvastUI.exe" [2015-05-11 5515496]
"Mouse Suite 98 Daemon"="ICO.EXE" [2004-07-14 57344]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2015-10-06 597040]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"SoftwareSASGeneration"= 1 (0x1)
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Bluetooth.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Bluetooth.lnk
backup=c:\windows\pss\Bluetooth.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
backup=c:\windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^Users^Sonnie^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dropbox.lnk]
path=c:\users\Sonnie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
backup=c:\windows\pss\Dropbox.lnk.Startup
backupExtension=.Startup
.
[HKLM\~\startupfolder\C:^Users^Sonnie^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Monitor Ink Alerts - HP Deskjet 1010 series.lnk]
path=c:\users\Sonnie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Monitor Ink Alerts - HP Deskjet 1010 series.lnk
backup=c:\windows\pss\Monitor Ink Alerts - HP Deskjet 1010 series.lnk.Startup
backupExtension=.Startup
.
[HKLM\~\startupfolder\C:^Users^Sonnie^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^VirtuaWin.lnk]
path=c:\users\Sonnie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\VirtuaWin.lnk
backup=c:\windows\pss\VirtuaWin.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AMD AVT]
start AMD Accelerated Video Transcoding device initialization [X]
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EPLTarget
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2015-10-28 10:49 1067736 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeAAMUpdater-1.0]
2014-02-27 12:38 558496 ------w- c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeBridge]
2008-08-28 11:34 13145448 ----a-w- c:\program files (x86)\Adobe\Adobe Bridge CS4\Bridge.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CCleaner Monitoring]
2015-05-08 19:49 6369048 -c--a-w- d:\cc\CCleaner.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EPLTarget\P0000000000000000]
2012-02-26 14:02 249440 ----a-w- c:\windows\System32\spool\drivers\w32x86\3\E_TATII3E.EXE
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GoogleDriveSync]
2015-11-04 06:01 22790776 ----a-w- c:\program files\Google\Drive\googledrivesync.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
2006-10-26 16:47 31016 ----a-w- c:\program files\Microsoft Office\Office12\GrooveMonitor.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2011-09-26 06:57 177432 ----a-w- c:\windows\System32\hkcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2011-09-26 06:57 142616 ----a-w- c:\windows\System32\igfxtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2015-04-06 16:29 157480 ----a-w- c:\program files\iTunes\iTunesHelper.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
2011-09-26 06:57 176408 ----a-w- c:\windows\System32\igfxpers.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2015-06-16 16:23 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SmartAudio]
2010-04-28 02:31 307768 ------w- c:\program files\CONEXANT\SAII\SAIICpl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\StartCCC]
2012-07-04 15:24 642728 ----a-w- c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Wondershare Helper Compact.exe]
2014-09-11 10:10 2087264 ----a-w- c:\program files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
.
R2 aswStm;aswStm;c:\windows\system32\drivers\aswStm.sys [2015-04-24 106912]
R3 btusbflt;Bluetooth USB Filter;c:\windows\system32\drivers\btusbflt.sys [2009-07-01 43944]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [2009-04-07 29472]
R3 dtultrascsibus;DAEMON Tools Ultra Virtual SCSI Bus;c:\windows\system32\DRIVERS\dtultrascsibus.sys [2015-07-29 25016]
R3 dtultrausbbus;DAEMON Tools Ultra Virtual USB Bus;c:\windows\system32\DRIVERS\dtultrausbbus.sys [2015-07-29 39992]
R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\3.0.285\McCHSvc.exe [2012-09-05 234776]
R3 netr28u;RT2870 USB Wireless LAN Card Driver for Vista;c:\windows\system32\DRIVERS\netr28u.sys [2009-07-13 657408]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-12-11 182304]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2015-01-21 1343400]
R4 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2012-07-05 217600]
R4 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_JT50RP.EXE [2012-02-26 142432]
R4 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;c:\program files\Hp\Common\HPSupportSolutionsFrameworkService.exe [2014-12-11 89864]
R4 Mobile Broadband HL Service;Mobile Broadband HL Service;c:\programdata\MobileBrServ\mbbservice.exe [2013-07-23 239696]
S0 aswRvrt;avast! Revert; [x]
S0 aswVmm;avast! VM Monitor; [x]
S1 {4a053818-d714-4ae9-a858-ecc472a00067}w;{4a053818-d714-4ae9-a858-ecc472a00067}w;c:\windows\system32\drivers\{4a053818-d714-4ae9-a858-ecc472a00067}w.sys [2015-04-15 43160]
S1 {982245f6-1668-4378-8c8e-eef87d9d5d41}w;{982245f6-1668-4378-8c8e-eef87d9d5d41}w;c:\windows\system32\drivers\{982245f6-1668-4378-8c8e-eef87d9d5d41}w.sys [2015-04-19 43160]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2015-04-24 787760]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2015-06-30 428120]
S2 aswHwid;avast! HardwareID;c:\windows\system32\drivers\aswHwid.sys [2015-04-24 24144]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2015-04-24 74976]
S2 VBoxAswDrv;VBoxAsw Support Driver;c:\program files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [2015-04-24 220752]
S3 AvastVBoxSvc;AvastVBox COM Service;c:\program files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [2015-04-24 3207800]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2011-08-23 270336]
S3 intelkmd;intelkmd;c:\windows\system32\DRIVERS\igdpmd32.sys [2011-09-26 10857984]
S3 JmUsbCcgp;JMicron USB Composite Device Lower Filter Driver;c:\windows\system32\DRIVERS\jmccgp.sys [2010-07-21 15704]
S3 JmUsbVideo;JMicron 31x Upper Filter Driver;c:\windows\system32\Drivers\jmcam.sys [2010-08-27 49752]
S3 JmUsbVideo2;JMicron 31x Lower Filter Driver;c:\windows\system32\Drivers\jmcam_lo.sys [2010-08-27 26968]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x86.sys [2011-01-25 68720]
S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys [2011-06-23 1036904]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2015-12-10 01:54 1000264 ----a-w- c:\program files\Google\Chrome\Application\47.0.2526.80\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2015-12-10 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2015-02-25 03:39]
.
2015-12-10 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2015-02-25 07:03]
.
2015-12-10 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2015-02-25 07:03]
.
.
------- Supplementary Scan -------
.
uStart Page = https://ph.yahoo.com/?fr=yset_ie_syc_oracle&type=orcl_hpset
mStart Page = https://www.google.com/?trackid=sp-006
mSearch Bar = https://www.google.com/?trackid=sp-006
uInternet Settings,ProxyOverride = hxxp://localhost:8092
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\Lenovo\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\Lenovo\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.11.1
.
- - - - ORPHANS REMOVED - - - -
.
WebBrowser-{95BD9009-BE5F-4041-9252-9A577D3E2C1B} - (no file)
MSConfigStartUp-DAEMON Tools Ultra Agent - c:\program files\DAEMON Tools Ultra\DTAgent.exe
MSConfigStartUp-snp2uvc - c:\windows\vsnp2uvc.exe
MSConfigStartUp-Yahoo! Search - c:\users\Sonnie\AppData\Local\Pay-By-Ads\Yahoo! Search\1.3.19.2\dsrlte.exe
AddRemove-allgenius - c:\program files\allgenius\allgeniusUn.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2015-12-10 15:58:34
ComboFix-quarantined-files.txt 2015-12-10 07:58
.
Pre-Run: 96,343,490,560 bytes free
Post-Run: 96,267,128,832 bytes free
.
- - End Of File - - ABCBEC14EB2C34448293CAC7CF26E355
A36C5E4F47E84449FF07ED3517B43A31

Edited by Oh My!, 11 December 2015 - 10:18 AM.


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,441 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:01:52 PM

Posted 11 December 2015 - 10:34 AM

Greetings kurlvin and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. If you need additional explanation or information don't hesitate to ask.

Please do this.

===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for 32 bit systems and save it to your desktop <<< Important
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply. If it is too difficult you can attach the files
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
  • Addition log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#3 kurlvin

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Posted 13 December 2015 - 10:44 PM

HI gary! my name is kevin. season's greeting! iam currently downloading Farbar and will reply with the the requests as soon as i can! :) again thank you very much for assisting! :) 



#4 kurlvin

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Posted 13 December 2015 - 10:52 PM

i seem to have trouble downloading FRST.exe . it keeps failing and says download error.



#5 kurlvin

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Posted 13 December 2015 - 11:45 PM

YEP. i tried it several times i keep getting a failed download. il try again.



#6 Oh My!

Oh My!

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Posted 14 December 2015 - 10:12 AM

Hi Kevin.

You can try to download it while in Safe Mode with Networking or you can download it on another computer to a USB device and then transfer it to the desktop of your problem computer.

Is there a specific error message you are receiving?
Gary
 
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"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#7 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 17 December 2015 - 08:58 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#8 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 19 December 2015 - 10:01 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."




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