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Black Screen + Cursor Windows 7


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5 replies to this topic

#1 Kingkuts

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Posted 09 December 2015 - 04:38 AM

Hi guys, I pretty much can't solve this issue so am seeking for some help :D
So basically after the windows logo it just goes on a black screen with my cursor.
I tried some various solutions on the web:
 
1. **ctrl+alt+del** is not working
2. **ctrl+shift+esc** is not working
3. **Sticky keys [shift x5]** does not show the ease of use link
4. **ctrl+u** only shows 6 check boxes
5. Used Windows Recovery disk and tried repair as well as command prompt [FRST] to get log and replace services.exe
6. Used [Anvi Rescue disk] to scan and repair
 
But so far none of these have worked.
Here is the log I received from FRST.
 
Hoping you guys can enlighten me. :)

Attached Files


Edited by hamluis, 09 December 2015 - 10:32 AM.
Moved from Win 7 to MRL - Hamluis.


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#2 Elise

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Posted 09 December 2015 - 06:29 AM

Hello,

My name is Elise and I'll assist you with this issue. Can you please do the following, rerun FRST and type services.* in the Search box. Click the Search File(s) button. When finished it will create a log for you, please post its contents in your next reply.


regards, Elise


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#3 Kingkuts

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Posted 09 December 2015 - 06:49 PM

Ms. Elise,

 

Good morning. thank you for your response.
Here is the log for services.* as requested.

 

Spoiler


#4 Elise

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Posted 10 December 2015 - 04:39 AM

Thank you for the log, it looks like services.exe is corrupt and an incorrect replacement was attempted. Please note, never copy FRST (or other tools') scripts, you risk damaging your computer further!

 

Please press Windows key + R on a working computer, type notepad in the Run box and press enter. This will open Notepad. Copy/paste the following text into Notepad and save it as fixlist.txt in the same location as frst.exe (in your case this is on your flash drive).

Replace: C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b\services.exe C:\Windows\System32\services.exe
HKLM\...\.exe:  =>  <===== ATTENTION
HKLM\...\exefile\DefaultIcon:  <===== ATTENTION
HKLM\...\exefile\open\command:  <===== ATTENTION

Now reboot the computer we are trying to fix in the recovery environment, run frst.exe just as before and press the Fix button. A log will be created, please post its contents in your next reply. Let me know if you can reboot normally now.


regards, Elise


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#5 Kingkuts

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Posted 11 December 2015 - 02:36 AM

I didn't have enough time to troubleshoot it as my boss decided to just ghost image it instead.

Again, thank you for your help!
Will have to close this issue now.



#6 Elise

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Posted 11 December 2015 - 02:20 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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