Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

New build Blue screening during game play, specs attached need advice


  • Please log in to reply
10 replies to this topic

#1 sperandia

sperandia

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 08 December 2015 - 02:19 PM

Specs:
Video Card: NVIDIA GeForce GTX 960
Motherboard: ASUS z170 Pro gaming
Processor: Intel® Core™ i5-6600 3.3 GHZ LGA1151
Hard Drive: WD Black 1 TB model #WDBSLA0010HNC-NRSN
RAM PATRIOT VIPER 16GB (2 X 8GB) DDR4 PC4-22400 2800 MHZ
power supply Thermaltake TR2 600W
mouse logitech g600
Running Windows 7 Professional

The blue screen occurs after 15 - 20 mins of gaming (Game:smite during battles - not during system setup or settings alterations etc.); or when downloading new games to drive. Can you please take an detailed look at the above products and let me know if there is an incompatibility issue? Or suggestions for trouble shooting? 

Initially Smite would crash or stop working but the computer would continue. Now I'm intermittently getting a blue screen as well. 

I'm just getting back into gaming and could use some help. Thank you!



BC AdBot (Login to Remove)

 


#2 GoFigure

GoFigure

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Olney, Illinois
  • Local time:06:03 PM

Posted 08 December 2015 - 04:14 PM

When it blue screens it gives an error message, what error message are you getting?  Have you overclocked your system?  Have you modified the default bios settings?  Have you tried reducing the DRAM Frequency setting in the bios?



#3 sperandia

sperandia
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 08 December 2015 - 05:56 PM

@ GoFigure, 

 

I'm trying to get it to blue screen again, so far it's now holding it's own but having moments when the sound changes to sounding like electronic grinding gears for 10 seconds, no sound for 10 seconds and then sound comes back just like normal. The game plays slows for a brief time but then continues.

 

The system isn't over clocked, the video card came with a factory overclock setting on it which is activated.

 

We haven't modified the default Bios settings and aren't sure where the DRAM frequency setting is. So how would we find that and what does it do?

 

Thank you for the help. 



#4 sperandia

sperandia
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 08 December 2015 - 06:15 PM

Well couldn't get it to blue screen, but did get Smite to overload and shut down. Here are the error message. Hold any clues for anyone?

 

12/8/15 5:12
 
Faulting application name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Faulting module name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Exception code: 0xc0000005
Fault offset: 0x00b3bd22
Faulting process id: 0x974
Faulting application start time: 0x01d13202e3975c59
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exe
Report Id: 183e3cc9-9e01-11e5-9855-1c872c61045e
 
 
12/8/15 5:12
Faulting application name: GameOverlayUI.exe, version: 3.9.53.23, time stamp: 0x564155aa
Faulting module name: gameoverlayui.dll, version: 3.9.53.23, time stamp: 0x56415597
Exception code: 0x80000003
Fault offset: 0x000b5050
Faulting process id: 0x1018
Faulting application start time: 0x01d1320310ab4719
Faulting application path: C:\Program Files (x86)\Steam\GameOverlayUI.exe
Faulting module path: C:\Program Files (x86)\Steam\bin\gameoverlayui.dll
Report Id: 18c17689-9e01-11e5-9855-1c872c61045e


#5 Captain_Chicken

Captain_Chicken

  • BC Advisor
  • 1,347 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 08 December 2015 - 07:14 PM

Please run sfc /scannow.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Chicken


Computer Collection:

Spoiler

Spoiler

Spoiler

Spoiler

#6 sperandia

sperandia
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 08 December 2015 - 07:42 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by sperndia (administrator) on 08-12-2015 at 18:37:56
Running from "C:\Users\sperndia\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2015 06:30:44 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Smite.exe because of this error.
 
Program: Smite.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (12/08/2015 06:30:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Faulting module name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Exception code: 0xc000001d
Fault offset: 0x002440cd
Faulting process id: 0xd14
Faulting application start time: 0xSmite.exe0
Faulting application path: Smite.exe1
Faulting module path: Smite.exe2
Report Id: Smite.exe3
 
Error: (12/08/2015 05:52:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 05:45:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 05:12:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: GameOverlayUI.exe, version: 3.9.53.23, time stamp: 0x564155aa
Faulting module name: gameoverlayui.dll, version: 3.9.53.23, time stamp: 0x56415597
Exception code: 0x80000003
Fault offset: 0x000b5050
Faulting process id: 0x1018
Faulting application start time: 0xGameOverlayUI.exe0
Faulting application path: GameOverlayUI.exe1
Faulting module path: GameOverlayUI.exe2
Report Id: GameOverlayUI.exe3
 
Error: (12/08/2015 05:12:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Faulting module name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Exception code: 0xc0000005
Fault offset: 0x00b3bd22
Faulting process id: 0x974
Faulting application start time: 0xSmite.exe0
Faulting application path: Smite.exe1
Faulting module path: Smite.exe2
Report Id: Smite.exe3
 
Error: (12/08/2015 01:56:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 11:46:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 11:21:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 10:52:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: Smite.exe, version: 2.19.3116.2, time stamp: 0x56608a90
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc0000005
Fault offset: 0x0002dfd4
Faulting process id: 0x1b6c
Faulting application start time: 0xSmite.exe0
Faulting application path: Smite.exe1
Faulting module path: Smite.exe2
Report Id: Smite.exe3
 
 
System errors:
=============
Error: (12/08/2015 05:50:37 PM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).
 
Error: (12/08/2015 05:45:45 PM) (Source: DCOM) (User: )
Description: {5DC4F9AD-3A2B-4DF4-AC39-3FF5A19FCF4C}
 
Error: (12/08/2015 05:43:49 PM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).
 
Error: (12/08/2015 01:54:48 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffdc8319e7ed4b, 0x0000000000000001, 0xfffff9600004fe81, 0x0000000000000007)C:\Windows\MEMORY.DMP120815-14274-01
 
Error: (12/08/2015 01:54:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:50:45 PM on ‎12/‎8/‎2015 was unexpected.
 
Error: (12/08/2015 01:54:26 PM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).
 
Error: (12/08/2015 11:44:41 AM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).
 
Error: (12/08/2015 11:25:25 AM) (Source: Service Control Manager) (User: )
Description: The Server service terminated with the following error: 
%%13
 
Error: (12/08/2015 11:25:24 AM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with service-specific error %%0.
 
Error: (12/08/2015 11:24:49 AM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2015 06:30:44 PM) (Source: Application Error)(User: )
Description: Smite.exe000000000
 
Error: (12/08/2015 06:30:44 PM) (Source: Application Error)(User: )
Description: Smite.exe2.19.3116.256608a90Smite.exe2.19.3116.256608a90c000001d002440cdd1401d13216a2dbeb8aC:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exeC:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exe14f7ea5a-9e0c-11e5-8fb2-1c872c61045e
 
Error: (12/08/2015 05:52:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 05:45:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 05:12:06 PM) (Source: Application Error)(User: )
Description: GameOverlayUI.exe3.9.53.23564155aagameoverlayui.dll3.9.53.235641559780000003000b5050101801d1320310ab4719C:\Program Files (x86)\Steam\GameOverlayUI.exeC:\Program Files (x86)\Steam\bin\gameoverlayui.dll18c17689-9e01-11e5-9855-1c872c61045e
 
Error: (12/08/2015 05:12:05 PM) (Source: Application Error)(User: )
Description: Smite.exe2.19.3116.256608a90Smite.exe2.19.3116.256608a90c000000500b3bd2297401d13202e3975c59C:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exeC:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exe183e3cc9-9e01-11e5-9855-1c872c61045e
 
Error: (12/08/2015 01:56:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 11:46:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 11:21:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/08/2015 10:52:02 AM) (Source: Application Error)(User: )
Description: Smite.exe2.19.3116.256608a90ntdll.dll6.1.7601.1904556258e62c00000050002dfd41b6c01d131d643e33c76C:\Program Files (x86)\Steam\steamapps\common\smite\binaries\Win32\Smite.exeC:\Windows\SysWOW64\ntdll.dll009393e6-9dcc-11e5-be86-1c872c61045e
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-12-07 18:09:07.349
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 18:09:07.317
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 16:07:06.650
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 16:07:06.634
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 15:56:59.609
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 15:56:59.593
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 14:55:41.219
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-07 14:55:41.204
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-06 21:18:20.186
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-06 21:18:20.186
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\LgCoreTemp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe Flash Player 10 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.3.183.90 - Adobe Systems Incorporated)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.24.0 - Asmedia Technology)
ASUS Product Register Program (HKLM-x32\...\{C87D79F6-F813-4812-B7A9-CCCAAB8B1188}) (Version: 1.0.030 - ASUSTek Computer Inc.)
Asus Sonic Suite Plugins (HKLM-x32\...\{3843fc8e-e352-4238-be32-74ca38dd57a0}) (Version: 2.1.2501 - ASUSTeKcomputer.Inc) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
Dragon Age: Origins (HKLM-x32\...\{AEC81925-9C76-4707-84A9-40696C613ED3}) (Version: 1.05.0.0 - Electronic Arts)
Dragon Age™ II (HKLM-x32\...\{E1EB9F56-AFE2-4204-B28F-AD8DA793B9F4}) (Version: 1.04.8524.0 - Electronic Arts)
Dragon Age™: Inquisition (HKLM-x32\...\{DC4C36DC-4E5B-4262-B0C7-157DF534B969}) (Version: 1.0.0.12 - Electronic Arts)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.12.4 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.77 - Dropbox, Inc.) Hidden
GIGABYTE OC_GURU II (HKLM-x32\...\{EA298EC1-2B8F-4DA9-8C5B-BC1FCBBAD72F}) (Version: 1.84.0000 - GIGABYTE Technology Co.,Ltd.) Hidden
GIGABYTE OC_GURU II (HKLM-x32\...\InstallShield_{EA298EC1-2B8F-4DA9-8C5B-BC1FCBBAD72F}) (Version: 1.84.0000 - GIGABYTE Technology Co.,Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.73 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
HP Deskjet 3050A J611 series Basic Device Software (HKLM\...\{1B77E249-B8D5-4E5E-8848-693ACEF84E6D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1158 - Intel Corporation)
Intel® Network Connections 20.2.3001.0 (HKLM\...\PROSetDX) (Version: 20.2.3001.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.0.36 - Intel Corporation)
Logitech Gaming Software 8.76 (HKLM\...\Logitech Gaming Software) (Version: 8.76.155 - Logitech Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
NahimicSettingsConfigurator (HKLM\...\{81B881EA-2E90-4E70-8022-BA48D358586A}) (Version: 2.1.2501 - ASUSTeKcomputer.Inc) Hidden
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 359.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 359.06 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.7.4.10 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.7.4.10 - NVIDIA Corporation)
NVIDIA Graphics Driver 359.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 359.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.10.1.1501 - Electronic Arts, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7543 - Realtek Semiconductor Corp.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0240 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.7.4.10 - NVIDIA Corporation) Hidden
SMITE (HKLM-x32\...\Steam App 386360) (Version:  - Hi-Rez Studios)
Sonic Radar II (HKLM\...\{A70B8D38-273A-4D6A-B7D5-AEBEDEEE5D28}) (Version: 2.1.2501 - ASUSTeKcomputer.Inc)
Sonic Studio Plugin (HKLM\...\{F55B1B94-3BFA-49D4-AE45-2ECE776BA815}) (Version: 2.1.2501 - ASUSTeKcomputer.Inc) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.69.36.024017 - Electronic Arts Inc.)
The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.0.38 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.0.81 - Electronic Arts)
The Sims™ 3 Master Suite Stuff (HKLM-x32\...\{08A25478-C5DD-4EA7-B168-3D687CA987FF}) (Version: 11.0.84 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.13.104.1010 - Electronic Arts Inc.)
YNAB 4 version 4.3.729 (HKLM-x32\...\com.ynab.YNAB4.LiveCaptive_is1) (Version: 4.3.729 - YouNeedABudget.com)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 20%
Total physical RAM: 16312.32 MB
Available physical RAM: 13026.68 MB
Total Virtual: 32622.86 MB
Available Virtual: 29080.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.29 GB) (Free:732.54 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SPERANDIA-PC
 
Administrator            Guest                    sperndia                 
 
 
**** End of log ****
 
 
Capture_zpsdato1hvw.png


#7 GoFigure

GoFigure

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Olney, Illinois
  • Local time:06:03 PM

Posted 08 December 2015 - 08:03 PM

Have you verfifed your game installation in steam?  Load steam and in the library right click on the game and select properties from the menu, then select the Local files tab and click on Verify local games cache.  This will check all the game files and ensure they are correct.  Once they have been verified try running the game again.


Edited by GoFigure, 08 December 2015 - 08:03 PM.


#8 sperandia

sperandia
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 08 December 2015 - 08:23 PM

Yes have validated, it finds no errors.

 

Thanks 



#9 Captain_Chicken

Captain_Chicken

  • BC Advisor
  • 1,347 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 08 December 2015 - 09:39 PM

It appears windows is having trouble finding the game exe. I would reinstall the game, and if that doesn't work run chkdsk /r.

Computer Collection:

Spoiler

Spoiler

Spoiler

Spoiler

#10 GoFigure

GoFigure

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Olney, Illinois
  • Local time:06:03 PM

Posted 10 December 2015 - 03:21 AM

Looking at the data you posted it appears to be a hardware caused error.  Check device manager and see if there are any yellow exclamation marks or unknown devices listed.  If not run memtest86+ (http://www.memtest.org/) to see if it is a memory problem.



#11 sperandia

sperandia
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 13 December 2015 - 10:33 AM

Thank you for the help and apologies for taking so long to get back. Everything checked out. In addition we uninstalled/reinstalled the drivers for the audio and video card. 

 

The blue screen seems to be a thing of the past but now we are puzzling over why games are pausing during play. For example Smite will pause at random times and then a couple seconds later pick up where it left off and game play will continue. After about 15 minutes, the game will have an error and close. Sims3 is also doing the same thing. 

 

Could this just be a lemon video card or motherboard? 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users