I have read most of the headers in this forum and some of the discussion and not found any help that I have not already tried. I have an Asus Laptop running Win 10, upgraded from win 7. While reading one of the many links from Facebook, using Chrome as a browser, I got a popup that looked like some kind of ransomware . The popup would not close so I turned off the computer.
Now when I turn the computer on it flashes the Asus logo. Then “preparing automatic repair”, “diagnosing your computer” followed by “repairing your computer” appear.
It then tells me that the PC did not start correctly and gives me the option to restart or advanced options. Restart brings me back to this point.
Advanced options gives me three options, Turn orr the PC that does that, Exit and continue to Win 10 that gets me back to the previous step or troubleshoot.
Trouble shoot gives me the options to reset or more advanced options.
Reset is either a partial or full removal and reinstall or windows. I have some academic software that I do not want to lose if possible and in any case do not have any media to do a Windows reinstall.
The advanced options gives me six choices.
1 System Restore, but there are no restore points found.
2 System image recovery, but I do not have an image disc .
3 Startup repair, starts the process all over and does not find the problem.
4 Command Prompt, appears to open a working command prompt.
5 Startup Settings, Gives me a non clickable list of options but just continues the loop.
6 Go back to previous build. It warns me that I may lose apps and any changes I have made, but not my personal files.
The System is an ASUS laptop, X54C, made in 2012 with Widows 7 Home premium updated to win 10.
I have no other access to the computer.
I can hear the hard drive running when I do something so I do not think it is the problem.
I am not sure if this is the correct place but please help.