Hello Guys, This is Batzz I recently found a nice tech support scam claiming to be a live chat support for avast, I decided to post the chat log that I had with their so called staff here so others can avoid this scam, as many experts will see simple decisive tactics, and then they start begging for your phone number. Notice that they don't use names or anything, and the timelines off I did this at 6:00pm Eastern Standard Time and they claim to be based in the United States.
(10:34:13) *** Technical Expert joined the chat *** (10:34:13) *** Visitor 28191593 joined the chat *** (10:34:15) Technical Expert: Hello! (10:34:20) Technical Expert: How may I assist you today? (10:34:29) Visitor 28191593: Finally, a non scamming site (10:34:41) Technical Expert: (10:34:53) Technical Expert: What I can do for you ? (10:35:25) Visitor 28191593: I was curious as too what could cause the smart scan to slow down and take forever to scan. Ive been stuck in 1% for the last 3 hours, and I don't even have 20 gigs worth of stuff on my pc. (10:36:27) Technical Expert: ok. it means that scan process got interrupted due to some reason & we have to check. (10:36:51) Visitor 28191593: Ok, so just try to restart the scan (10:37:01) Technical Expert: no it will not work (10:37:30) Technical Expert: We have to check your scan services in computer than only it will work otherwise it won't (10:37:47) Visitor 28191593: Why don't I just reinstall it (10:38:17) Technical Expert: If your service got stop than you can;t install it (10:38:26) Technical Expert: Let me check it for you (10:38:56) Visitor 28191593: Im not at the machine currently I had to use a secondary system to contact you guys. (10:39:29) Technical Expert: ok I will help you . Can you call us so we can help you & guide you on that machine (10:39:43) Technical Expert: If you want we can also call you (10:40:26) Visitor 28191593: Im currently busy working so it would be a few minutes before I can get back to the machine so if I could have your guys number and call when im back over at it that would be nice. (10:41:11) Technical Expert: ok you can call on 1844-301-9888 (10:41:30) Technical Expert: Ask for my name Harry . Ext no. 8001 (10:42:21) Visitor 28191593: So I just call that and you will help me get it set up again. (10:42:29) Technical Expert: Yes. (10:42:36) Technical Expert: May i have your name (10:42:55) Visitor 28191593: Bradley (10:43:06) Technical Expert: Ok. When will you call us (10:44:16) Visitor 28191593: Say roughly 10 minutes (10:44:29) Technical Expert: Ok Than I will wait for your call (10:46:22) *** Visitor 28191593 left the chat ***
(09:24:50) *** Visitor 28191593 joined the chat *** (09:24:50) Visitor 28191593: Hello (09:24:56) *** Technical Expert joined the chat *** (09:24:57) Technical Expert: Hello! (09:25:02) Technical Expert: How may I assist you today? (09:25:21) Visitor 28191593: I was supposed to receive help however when I called it said the number did not exist. (09:26:06) Technical Expert: Sorry for Inconvenience.. Let me call you . Please give me your number ? (09:26:41) Visitor 28191593: 604-908-4546 (09:26:58) Technical Expert: Thank you. May I Have your name please (09:27:15) Visitor 28191593: Bradley, and woops that was the wrong phone number. Lets not have you call my boss (09:28:06) Technical Expert: ok. Give me your number than (09:28:22) Visitor 28191593: Doh, I found out what I did wrong when I called. I put 1-845 not 844, ill be calling in a second. (09:29:11) Technical Expert: ok (09:29:25) *** Visitor 28191593 left the chat ***
If I have posted this in the wrong topic, please let me know sorry im new to this.
Edited by hamluis, 07 December 2015 - 05:02 PM.
Moved from Web Browsing/Email to Gen Security - Hamluis.