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Cannot Disconnect from Remote Connection


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#1 nbarr7655

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Posted 07 December 2015 - 03:51 PM

Hello all. I have an end user who is having some trouble and I myself am a little stumped as well. When the user tries to remote into another user she can do it just fine. It's leaving the connection that becomes the problem.

 

The method that she uses to connect is through Task Manager > Users Tab > Right click user > Remote Control

 

Her hot keys are set to ctrl + Tab. On most users she can disconnect from the session just fine. However on some users when she hits the key combo nothing happens. No error messages, nothing. It just stays there. The only fix she has found thus far is to have someone else log into the server she is on, and disconnect her that way. She is running in Windows Server 2008 R2 SP1.



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#2 Batzz

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Posted 07 December 2015 - 04:25 PM

Hi Nbarr, This is Batzz here. Have you attempted to reopen task manager and kill the connection task, that should end the issue. If this does not work come back to me and I will attempt to find a bypass method.



#3 nbarr7655

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Posted 09 December 2015 - 11:21 AM

Hi Nbarr, This is Batzz here. Have you attempted to reopen task manager and kill the connection task, that should end the issue. If this does not work come back to me and I will attempt to find a bypass method.

 

I did think of this as a possible "fix" but was unsure what the connection task actually is. Do you know what it is listed as?



#4 Batzz

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Posted 09 December 2015 - 11:44 AM

I do not, however give me a  few hours and ill create a custom loop connection between my two pc's to grab the file name.



#5 nbarr7655

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Posted 10 December 2015 - 08:08 AM

I connected to a different PC and couldn't manage to find the process.



#6 SleepyDude

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Posted 10 December 2015 - 09:53 AM

Hi,

 

Try this Open the Task Manager, click on the Users tab, right click on the user you want to end the session, a Log Off option should be available.


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#7 nbarr7655

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Posted 11 December 2015 - 08:26 AM

Hi,

 

Try this Open the Task Manager, click on the Users tab, right click on the user you want to end the session, a Log Off option should be available.

 

Will clicking the "Log off" option only log off the person that is remoted into the user, or both the person remoted in and the user themselves?

 

Edit: To answer my question, yes it will log both people off. I need the user to be able to stay logged in and only have the remoted user leave.


Edited by nbarr7655, 11 December 2015 - 08:32 AM.


#8 technonymous

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Posted 19 December 2015 - 04:07 PM

https://support.microsoft.com/en-us/kb/321705



#9 nbarr7655

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Posted 21 December 2015 - 08:19 AM

 

That may actually work. Now, to make this a little more end user friendly. Would anyone be able to help me out writing something like a batch file that the user can run that will simply ask for the session ID that they would like to disconnect?

 

Never mind I got one. :)


Edited by nbarr7655, 21 December 2015 - 09:09 AM.





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